HSL Chairs - Hull Reviews 

I would not recommend purchasing anything from HSL, whilst the sales ladies in the Hull showroom we visited were helpful the after sales service has been utterly appalling . My 81 year old father purchased two recliners at the cost of £4,600 which were delivered 8.7.25. He particularly needed his due to an ongoing health issue that has required hospital stays. On 18.7.25 his chair developed a fault and an engineer was sent . He couldn’t repair the chair even though a replacement part had been fitted so another part was ordered and a second engineer came out and had exactly the same problem. We were kept informed regarding the first engineer but after the second visit the update took several days. My Father having given HSL two opportunities to repair his £2,600 chair requested a refund at this point only to be told it wasn’t that straightforward!? Bearing in mind this was all within 30 days of delivering. HSL tried to talk my Father into letting a 3rd engineer visit but on insistence it was requested the chair be collected and a refund processed. A week later we are still waiting for an update from HSL regarding a collection date leaving my ill health father without a working chair and out of pocket so he is unable to purchase another from somewhere else. The ‘service’ is appalling despite the company claiming they are highly reputable. As of today 13.8.25 we are still waiting for a date for collection and a refund. A disgusting way to treat an 81 year old man not in the best of health. Buy at your own risk and hope you have no issues after delivery!!

I visited Hull store to look for a new chair .met comfort specialist, Yvonne. She was very helpful and friendly.underdtood my needs.we even had a cup of tea and chatted about hair 😊I ordered a Bramham riser recliner and it arrived today .I am very happy with the look of it and feel amazing to sit on. Thank you Yvonne for your help and also to professional delivery men

Delivery went well. Installers were polite, friendly
And worked quick. Very professional. Chairs excellent quality.

I have to admit that my previous impression of HSL was that it was mostly furniture for people with a disability, however this idea soon changed after visiting the Hull branch. There was a great selection of furniture in an array of colours and patterns to suit all tastes, we were helped by Lucy she was very knowledgeable and nothing was too much trouble the whole transaction was easy and we left feeling we had bought exactly what we needed.

Staff very helpful and understanding.

Fantastic service from start to finish.
Alex and Tony delivered our chair on time and with great care. Alex explained all the operating parts to my wife.
Very pleased with HSL and all the staff.

Visited the store in Hull yesterday. Was welcomed by Lucy who explained more about HSL. She was very informative and explained how chairs could help my condition. We went on to look around the store. Lucy left us to browse after offering refreshments. We eventually decided on a chair with no pressure or hassle. A very pleasant purchasing experience. I would very highly recommend.

The staff were exceptionally helpful, and have kept me informed all the time.

Lynn and her colleague at HSL Hull were simply superb. They greeted us in a welcoming but not over-bearing manner. All our questions were answered very competently, and helpful advice and guidance given throughout our visit. The refreshments were much appreciated. There was no hassle and we were able to try out chairs as much as we liked.

Craig and Danny delivered my chair put it in place for me they were fast and efficient,great service I also had brilliant service from Lucy in store at hull clougth road hull she helped me put a chair together that suited my needs and I would recommend

Shown and tried all the chairs I was interested in at a very leisurely pace, not hustled st all.Well explained all the features each chair had both to me and my family who accompanied me. At the end made sure I knew what the price was for the chair I had chosen and was served a very nice cup of coffee and biscuits. A pleasant afternoon shopping

We looked at many riser recliner chairs at different large and small outlets but the friendly service and knowledgeable staff at HSL Chairs coupled with the build quality and after care offered made it an easy decision. When the chair was delivered, the two delivery guys were very careful and courteous, and fully demonstrated the chair and made sure we were happy with everything before they left. We are very happy with our purchase and it is worth every penny!

Local shop is pleasant to visit and staff are knowledgable and helpful.

Yvonne was so lovely and helpful, I can't wait to receive my sofa, the Stressless chair I received in April 2025 is so lovely. The quality of all the products are lovely. Thank you.

The sales person was helpful, showed me patterns and made sure I was happy with my choice by revisiting it before I left the shop.

We were looked after from the moment we walked through the door. Staff were very knowledgeable and helpful

Lucy was professional, knowledgable and so pleasant. Nothing was to much trouble for her during the sales transaction. She offered the best shopping experience
I have ever encountered. Lucy delivered a standard of service which should be a "bench mark" for other retailers to try and follow.

Time spent with staff with no pressure staff knowledgeable and very helpfull without feeling being rushed

Having bought a chair from you before I know what to expect, good quality teamed with helpful staff to advise on size and fit of another chair, also help with choosing fabric and colour.
Very satisfied.