Huawei Technologies Reviews 

Made worst mistake of my life buying a matebook 13 and now the laptop has microphone issues where people don't hear me very well in meetings. Also, the battery barely last 2 hours from full charge. Shocking, ridiculous and disappointed. Joke of a company and because its over 30 days, they cannot replace or refund my money despite the fact that the laptop is obviously faulty and useless.

I wrote a review about these awful people a little while ago. Let me give any new readers a thumbnail sketch....,.

Last December I bought a lovely watch directly from Huawei, and it came with an offer of a free gift of a mini speaker.

In my opinion....

RIP OFF No.1

You do not get the free gift with the purchase, you have to apply 14 days after purchase. Now you are outside distance selling regulations, so you cannot return the watch.

RIP OFF No.2
You then have to wait a further 7 days to apply for the free gift, and by now, you have no chance of getting it.

I spent approximately 14 hours on the phone to theses awful, awful people, asking to speak to a manager.

Every time I was told that a manager was not available and my complaint would be investigated. Eventually in frustration after several weeks I issued summons in the Small Claims Court for breach of contract, and reported Huawei to Trading Standards.

Then I noticed if I phoned my call was immediately terminated. If I withheld me number, I could get through.

Each time I asked to speak to a manager to avoid legal action I was cut off.

It transpired that staff were instructed not to communicate with me.

Instead of receiving a call from a manager, I RECEIVED A CALL FROM ONE OF THEIR SOLICITORS.

Allow me state for the record that this man was very polite, friendly and amicable, but it must show the depth this awful company will stoop to, when you are prohibited from speaking to a manager, and all callbacks ignored, but a solicitor from their legal department is the first point of contact.

SHAMEFUL CUSTOMER SERVICE.

Again, lovely though the solicitor was, I am of the opinion that this tactic was used to intimidate me and probably most people would give in immediately. Again in my opinion BULLYBOY TACTICS!

Anyway, and agreement was drawn up and when it arrived, I found that they had inserted a gagging clause, which I rejected and refused to sign.

So, in summary, do yourself a favour, and stay very, very clear of this company.

Purchased a Band 4 Pro (previously having used a Band 2 Pro) and Ive had problems with the GPS on this watch since purchase. It sometimes works and sometimes doesnt, each time Huawei suggest a series of resets, reboots, re-pairing etc but it seems totally random as to what works. Updating software doesnt resolve the issue either. The GPS will randomly lag behind by typically 25-30% (I know this as I do the same two distance runs regularly) so it demoralising to know halfway through the first KM that the watch isnt tracking you properly. The watch itself is nice enough but most people will buy this for is GPS which is very flawed.

My brother who is more technology minded recommended a Huawei Matebook X Pro with 1TB memory. It was priced at £1,199.99 ( £1,200 then) and came with a free gift of a speaker thing worth £300. I didn’t really care about that , just wanted the laptop. For some reason if I chose the green version it was £700 more - wow! I had no idea coloured plastics were so expensive. Anyway I followed the link my brother sent me and went through the form and went to pay and was told there was something wrong with my card and I needed to contact my bank or card provider. I assumed my card company had blocked an expensive purchase as it was out of my normal spending pattern. I rang this company and was told they hadn’t blocked it and no attempted transaction was showing. Weird? I went back to website and filled it all in again and got same result. So then I phoned the website customer support. I was told that quit a few people were having problems and I because I had tried several times before ringing them, my card was now blocked and I should try in 48hrs and it should work . Irritating but things do happen. I tried again over 48hrs later just to be sure it was enough time to clear. Same result. I rang again and was told that unfortunately I would now be blocked forever and so would never be able to buy anything from their website and what I should do is get a friend to buy it and have it delivered to them. Are you for real? A website shop that doesn’t want to sell things? This is a technologies company that should be able to work this glitch out. I hang up . I tell my Brother and he slates them on Twitter and quickly gets contacted to say if I ring again all will be sorted out . I ring again and tell them the story again . She said ah well you need to wait 48hrs before trying again and clear your history and preferably use another card . I don’t have more than one card which I only use for purchases like this. ( I should say I’d tried my debit card too and it didn’t work either) so I wait a week. I clear my history . Guess what? Yes, it didn’t work . I ring again , tell the story again , am put on hold while he consults the web people or goes for a coffee break , they only have one song and it goes round and round . He returns and tells me that he has consulted the web people and they said there is nothing they can do . You can not buy anything from our website , ever! I’m beginning to wonder if they have a list of responses , because I’ve had this one before and the 48hr one more than once and am still no nearer to buying a laptop. My Brother offered to order it and use my address as delivery . He said the offer has changed from a free £300 speaker to a cheap as chips free mouse . I already have a mouse so that’s of no interest, but I say , look I don’t care about the free things , the laptop is the priority. He tried and it was denied . A friend tried to buy one using her address as a delivery , denied. She tried three different credit cards - all denied. So it seems they are denying thousands of pounds worth of sales and are quite happy to do so . Judging by the other reviews I’ve read I wouldn’t have got the free gift anyway. The customer service gives you no solutions apart from you can’t buy our products from our website. Even saying ok , I’ll buy another companies products doesn’t shake them into offering anything . They didn’t even suggest buying their products from Amazon or another outlet. But it’s not the poor sods on the phones fault , they just get all the flack . It’s the company that is clearly at fault. I’ve never been in a web shop that goes out of its way NOT to sell you anything. Just beyond useless. I assume that the after care support would also be found lacking, which puts me right off buying their products however highly they came recommended.

Bought a laptop and happened to have bright spots on the screen that looks horrendous, but the service agents from huawei was laughable as they basically are useless.
I would never buy anything from that brand anymore.
My advice is, dont bother because it is really bad.

Honestly I'm just an average person but I do experience some other brand of phone and for me this phone is the worst Huawei Y6p it the worst but I don't have choice im Just an average person

Hope you fix this kind a problem Google service for me is the most important in android devices

I was trying to order Watch online. And was getting the message that payment is declined by my bank. I used differnet cards form different banks. I even used different browsers and differnet platforms (PC, Phone Android, Phone iOS) without any success. I called bank, and they confirmed, that there was no any transactions attempts, so payment wasnt reject by banks. Then I called support Center and I got advice, that I need to call my friend and ask him to order watch to his address, and when he will get the watch, he will just resend it back to me. Seriously? WHo will pay for postage? The company is complete crap as well as advice from customer support center. They do not care about their existing, neither future customers. Avoid it if you can.

The Huawei matepad pro continually freezes from day one. Bought from Lewis who want nothing to do with it after numerous phone calls. John Lewis gave me Huawei repair centre address so I sent it off to them. It was returned with the same fault. John Lewis still refused to change or refund the item and demanded an engineers report. Huawei supplied me with one and it was clear that no work had been carried out ! Why couldn't it be fixed ? Later they offered to supply a second made up report...???? Having been totally worn down presenting my case and quoting consumer law without any success I've placed the matter in the hands of my credit card company to help me an will pursue my rights through the courts if need be.

Much the same as everyone else's experiences on here except I couldn't even pay for my product as their site for some reason doesn't accept Halifax debit cards as valid payment! Customer services was useless so bought the machine from the online Comet store instead which means I had to miss out on the free gifts which judging by everyone else's experience I wouldn't have received anyway. Shame because the laptop is good. In compensation they offered me 5% off any purchase from their website .... I mean, is that a joke??

After over 10 different correspondence with various customer services personnel, I have concluded that while some of the people care, the policy makers and management simply DON'T.
I urge you to avoid the appealing offers and promotions. I bought a laptop with the promise of 2 free gifts - a watch and a pair of headphones. Fair enough. If you spend nearly £900 on an i7 2020 laptop.
Promptly realised they did not send the gifts.
1st rep says just go to promotion page and claim.
Next rep says, don't need to claim. Should be sent automatically.
Next rep, says we realise error from ecommerce team. They will get back to you.
Never did hear from them.
2 more calls. Wait a bit longer for a resolution.
Final call today. Told won't get the gifts as they have run out. Yet website still promises new orders that they have free gifts with their purchase of the exact same laptop I brought.
Conclusion - they lie!

Mate20 pro Phone developed a green line down the screen shortly before the warrenty expired. Was asked to make conatct with the UK repair centre who its seems were closed due to Covid restrictions.
3+ months on and still no contact, if reliability and customer service are important, stick to Samsung.

Was a big fan of Huawei now I feel this company should be investigated by trading standards failing to honour guarantees.

It has been 104 days since I paid for my £950 for a laptop advertised with a free matepad 10.4.

This pad has not arrived and they just keep sending me generic responses with little to no justification.

They even had the cheek to blame me for not entering the correct details on their claim's website. What really happened is they provided incorrect validation. The web developer's fault - not mine! My device was not listed in the dropdown list.

After ringing them four times and sending half a dozen emails nothing has been resolved. I feel like I have been miss-sold a product.

104 days. If you ever read this Huawei then I'm going back to Apple.

17/02/21

Well, it seems that I am not the only person to have been 'had' by this sham company.

Last week I had the misfortune to speak to a very, very incompetent woman who promised to phone me back on a previous occasion and didn't.

I spent over an hour trying to get this incompetent
f$!wit to put me through to somebody I had spoken to, and she kept refusing to do it. She also refused to give out the mailing address of Huawei so I could write a letter to them, claiming this is protected information.

Well, I Googled the address and sent a letter to their customer services dept.

That letter was ignored. Today I phoned and spoke to a lovely helpful, friendly lady who assured me that she had emailed a manager directly to contact me today.

Guess what? NOTHING.

I'm going to contact BBC Watchdog and Trading Standards

A FURTHER UPDATE

Today I received a call from Huawei.

They will offer me a £50 voucher to buy something else, which of course I don't want or need. However, to settle, I chose a pair of mini speakers £49.99.

Then they expected me to pay £6 carriage on top of that, so my £50 is actually a £44 voucher.

IN MY OPINION - ABSOLUTE CON-ARTISTS

PS.... Even their CEO can't be arsed to respond to my email

UPDATE.......

I had a standard template from Huawei telling me that they would contact me in 24 hours. Of course they didn't.

I even emailed a senior manager directly asking for his help.

NOTHING!!!!!!

In my opinion, don't touch these people with a bargepole. If they were concerned about the poor reviews, they would actually take time to reply.

.......................................

In these dark, dark times, there are 2 things that help re-assure me.

1) Trump no longer has the nuclear codes.
2) Huawei will not be handling 5G in the UK.

Why?

Well, I bought a smart watch from them in December. It came with a promotion of a mini speaker. The watch was delivered the very next day, and it is brilliant.

However, NO SPEAKER, but enough room in the box for it which the watch was in.

I contacted Huawei and was told I had to wait 14 days to claim it. After 14 days I was told I had to wait 21 days.

I have spent so much time on the phone to these incompetent and utterly useless people, being passed from pillar to post.

The escalations dept. have been investigating this for 23 days now....... All this aggravation for a speaker that probably costs £5 to make in China.

However, luckily I found a form online where I could contact the CEO of Huawei directly. Luckily for me he is so customer focussed. I submitted the form, and got a reply from the complaints team - so he doesn't actually get to see it.

My decision, and perhaps anybody else who scores this awful company with 1 or less star, is to contact BBC Watchdog and Trading Standards.

I've emailed their complaint team just now and challenged them to get a manager to call me today. Let's see if they do.......

Very poor customer service. Bought a sports watch and faulty after 2 weeks - Jim Customer Service adviser was so blasé. I told him we bought mid Dec on time for Christmas - they don’t honour Christmas dates. Never again - repairing a watch after 2 weeks!!!

I initially had nothing bad to say about Huawei as I purchased a P30 and a Matebook from them with no issues. Devices were fantastic and customer service was good. Delivery was bad, and I don't know why they choose to work with the mess that is DHL but that's another story altogether. My 1 star rating comes from how disappointed I am with their return services. After 2 great devices, I wanted to try a P40 smartphone, but long story short, it turned out to be unusable. You have no idea how many things are indirectly impacted by google services that Huawei and tech people on youtube don't tell you about. I couldn't even use my banking app, diary, order a takeaway or login to my games. Anyway, I kept the phone in perfect condition and returned it within the return window. Everything seemed to go okay. Except I made the return in early December, it was received the next day, but for a month and a half I got no updates and no refund. I chased this up every week and they kept saying I'd get an update within a week. I didn't. My return page still doesn't show that they've received my parcel or that they've began processing my refund. In fact, they somehow cancelled my previous return and opened another return today, and emailed me another return label. What do they expect me to send them??? I have proof that my actual return has already been received by Huawei so I'm not afraid of being scammed, but this is just such a mess and taking ridiculously long. At least make an effort to keep us updated for goodness sake. I have absolutely no problem with customer service; they have been very polite and helpful so far, but the higher ups that are running this whole process are taking the mickey at this point. I've had more efficient returns from actual scammers.

I've gone from being an avid supporter of Huawei to being absolutely disgusted with them having had to buy from them direct (as opposed to being perfectly happy when I was getting my phone thru o2)...they do not honour discounts, their website is absolutely crap and doesn't work properly! I ordered a Matepad Pro on the same day which went thru, but the order for the Mate 40 Pro I needed to put on a family member's Amex (with their permission) so Huawei's site decided that I was a threat and blocked my accounts & any further efforts to buy as a guest or any other variations as soon as my name/address/contact number/email were mentioned etc (& trust me tried various methods, different tablets/phones/pc's etc, even from different postcodes & IP's)...I presumed once I contacted their customer service the next day that the matter would be resolved & I could proceed with my purchase...how wrong can you be!!!! This started on the 10th December & over a month later, and NUMEROUS lengthy calls to their 'customer service'(& I use the words loosely!) all I've got for my troubles is a huge headache! The attitude of a couple of their staff was quite rude, but most whilst helpful just appeared to be incapable of actually sorting anything out. There is No complaints process apparently...they speak of managers, but you cannot speak to one (if they exist!) & requests for them to contact you are taken on the "I can't guarantee they will contact you" basis! I have emailed the CEO's office at their Head office (via a page on their website) a few times but heard nothing either.
My 10% discount code has expired (in fact I've lost 2!) , the offers/bundles are no longer available & nobody actually gives a toss if I buy the £1200 purchase or not!
I find it amazing they manage to stay afloat with this attitude quite frankly!

I only kept the Matepad Pro because it was quite nice, and I already had a Mate 20 Pro phone.... The bundled Sound X speaker is the ugliest speaker I've seen in years...it's like having an enormous bowling ball!

At this point unless Huawei honor my 10% discount and give me the order for what I was paying for it, they can get stuffed.... I only wanted the phone for the camera...so I hope the other companies will up their game so I don't even have to think about purchasing from this lot ever again!

I ordered two tablets on 22nd December, which were sent by DHL and were not received.

I spoke to huawei who couldn't possibly have been any more unhelpful if they had tried. I was told to chase up DHL myself and provide proof that I hadn't received the items. Surely its their job to do this, I ordered from them, not DHL?

Anyway as I said I received very little communication or help from huawei, DHL are insisting it was received so I've had them harassing me over the phone, they actually sent the delivery driver who claims he delivered my parcel back to my door to challenge me! I am now sitting in my house scared that this man knows where I live and that I've somehow landed him in trouble.

Huawei sent me an email the other day saying a replacement has been approved. I wasn't sure what this was so I spoke on live chat to Brandon, who was able to confirm to me that I would be receiving another order. Not the friendliest person.

Today after receiving an email from DHL telling me the courier would be back out to speak to me, I contacted huawei again to let them know I just want a refund now as its been 20 days since I ordered and I have had far too much stress and anxiety over this issue. I was once again greeted by Brandon, who spoke to me the way I'd imagine a teenage boy to speak to his parents. He was patronising, rude and not helpful at all. I was told to await my delivery then contact them for a return. Whether I even receive my replacement is also a question, but these items were bought as a Christmas present, they weren't cheap and not only am I not being compensated, I'm being made to feel like a nuisance because I'm the only person trying to actually solve this problem!

I will never order from here again, nor buy any of their products.

USELESS COMPANY.
Save yourself a lot of stress and frustration don't buy a huawei product.
Sent phone to be repaired first time on the 21oct returned on the 29 th oct same fault.
Sent phone for second time 9 nov returned 13 nov still same fault.
Sent phone 3rd time 16 November this time I was told cannot repair phone we will replace the phone.
The phone that was offered had a much lesser specifications so I rejected this phone.
After weeks on the phone to customer service and I'm talking about over 30hrs of conversations I was offered another phone of lesser specifications I rejected that one .
At this point I was told there was nothing else we could do after another 2 weeks of calling customer services sometimes 3 times a day each time being told it was going to be escalated up that never-ending ladder to a supervisor.
AS YOU CAN IMAGINE HE DID NOT HAVE THE DECENCY TO RING ME BACK.
After being told and promised that he would by customer services.I had to ask for the phone back .
I received the phone back in 2 days fault not fixed and now out of its warranty.
Judge for yourself but I will never touch another huawei product in my life.

Happy new year to all and stay safe.

I've had quite a few Huawei phones and non of them work. The storage is always full when there's nothing on the phone, it removes photos and music and it never chargers properly. And it always shuts down or freezers and removes what your doing. I will defiantly not buy theses products again. Everyone please don't buy Huawei phones.

If anyone intend to buy from Huawei store, please go through the comment section. I haven't seen such a disorganized customer in my entire life. If you want to return the product, please be aware that they would put you into stress by refusing the package and the endless saga of arranging returns with whole blame on DHL. I was made to feel like this is an organised crime mafia where the customer is pushed to think about taking the product even when they don't want it, just to avoid stress. I have sent a mail to their CEO and no response. Dear possible customers, Huawei has some serious issues with their service and never think about buying from them. I guess the Google suspended their licence to support Huawei for legit reasons..