They kept rejecting my ads and kept making poor reasons an excuses. It is a pointless service if they are going to make employers jobs so severely difficult if not impossible to use there flawed serv... See more
Company replied
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See what reviewers are saying
Hey. I just want to ask if anybody here has tried receiving offensive names as aliases of their contractors using Hubstaff? We're very confused how this happened. We did our investigation and reache... See more
Company replied
spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them the 2 rating is because it does what its supposed to do, but you sho... See more
Company replied
My message got across immediately to customer support rep. When I was asked to show the dashboard of my app I vouldn't because I was on mobile, the support provided a screenshot instead. Then the clar... See more
Company details
- Software Company
- Business Administration Service
- Cloud Computing Service
- Payroll Service
- Software Vendor
- Web Collaboration Platform
Written by the company
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Contact info
46055, Indianapolis, United States
- support@hubstaff.com
- hubstaff.com
2.4
Poor
478 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Well great response from hubstaff
November 24, 2023
I wanted to express my gratitude for…
I wanted to express my gratitude for your prompt resolution of my email issue. Everything is working perfectly now. Thank you for your quick and effective assistance!
November 24, 2023
Good Company
November 21, 2023
The help was prompt and direct
The help was prompt and direct. Mercy the agent is knowledgeable and had all the answers to my question.
November 21, 2023
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Amounts Owed Report Doubts
The Rep. was cordial and answered all my questions/concerns regarding the generation of this report and how to set it up on my profile.
November 17, 2023
Unable to move time from one organization to another...
While Christopher tried his best to help me resolve my issue, he was limited due to the system functionality.
I recently moved over to a new organization (still using my same log in information from the previous organization) but am not able to add the time from the old one manually without getting a conflict error. Thankfully I still have access to the old organization since I will have to process one last invoice for the time I cannot move over. Very frustrating.
November 13, 2023
The communication was lit
November 14, 2023
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Quick fix
They did not take long to fix my hubstaff available holiday and vacation hours. They were really fast to be honest.
November 9, 2023
You record time accurately and respond…
You record time accurately and respond as fast as possible when there is a problem.
November 8, 2023
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Hubstaff support is worst
I have been using Hubstaff from 3 years now, I have reported a bug 2 months earlier which was with clickup integration. I have been struggling since 2 months with the support to fix that but finally I also found out whats gone wrong and how it can be fixed but I'm not getting any positive response from support.
November 1, 2023
Unprompted review
a Greatful Year
Obviously, our staff working in the office in the company and our staff working remotely use the application. To be able to track the working performance and duration of the staff, to see and report its analysis, we use these features frequently and you are very successful in this regard. Thank you very much.
November 2, 2023
They took their time to help me solve…
They took their time to help me solve the issue but it was solved anyway
October 11, 2023
Unprompted review
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Martin was great! 5 stars
Martin was super helpful. I wish him a great day. He deserves a promotion. He explained everything well and he was very quick to act upon the situation. I hope to get my refund very soon and I thank him for helping me with my ordeal.
November 1, 2023
I loved that I got my answer right…
I loved that I got my answer right away. I did not have to wait.
October 31, 2023
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