Huion Official Store Reviews 

I MHFSDKHFKDLF LOVE HUION

sorry

its cheap. it works. the drivers for their tablets are great.
im a big fan. thank you huion

I had problems getting my Kamvas 22 Gen 3 up and running but the tech support was able to solve all my issues! Great experience!

good communication, shipment received on time. Good machine, helps a lot.

Great customer support, had some questions regarding the product and Fiona from the customer service team explained everything to me clearly

Customer support is very good when it comes to a problem they find a solution as fast as possible so you can be able to draw again. That's what I like about is I try to find a solution myself and couldn't find they are able to find it quickly as they can and lets you know what to do and how to fix. And they also help with replacement when needed if things doesnt work as they hope best experience and support I had all times.

I had several questions about the products, and the answers were polite, simple, and easy to understand. It was also a quick response, and I didn't feel like they were passive or rude. I feel comfortable talking again!

We are ordering a similar device for the second time, and both times we have had exactly the same issue with the screen. This time, we were unable to resolve it despite trying everything, so we decided to return the device.

The customer support has been absolutely terrible. For over a month now, they have been unable to provide me with a return label or even simply give me a clear address where I can send the product back.

Instead, they keep sending me around in circles, asking the exact same questions and repeatedly requesting videos. Eventually, they claim that they have arranged a courier collection — which is simply not true, because nobody ever shows up to collect the device.

This is honestly unbelievable. I have never experienced a situation where a company makes it so difficult to return a faulty product. At this point, it feels like a scam.

I will absolutely never use this brand again, purely on principle. The product itself has a recurring issue, and the customer service has made the return process unnecessarily difficult and frustrating.

I bought the Huion Kamvas 13 Gen 3 expecting a premium product that would be ready to use out of the box. Unfortunately, the experience has been disappointing from the start.
Huion’s own Quick Start Guide shows a direct USB-C to USB-C connection as a standard way to connect the Kamvas 13 Gen 3 to a laptop. I use a current-generation MacBook Air M4, so this should be the simplest and most obvious setup.
Yet somehow, the full-featured USB-C to USB-C cable required for that connection is not included.
What makes this even more ridiculous is that Huion manages to include two other cables, neither of which gives me the simple direct connection I need. Why include multiple cables and then leave out the one cable that allows the product to connect directly to a modern laptop?
So after spending this much money on a drawing display, I had to go out and spend even more money just to buy the correct cable before I could properly use it.
Then there is the included drawing glove. Nice idea in theory, except the one I received is so ridiculously small it feels like it was made for a child. Again, this is supposed to be part of the experience of buying a premium product, yet it feels like a cheap afterthought.
But the worst part is the customer service.
I contacted Huion directly, explained the problem in detail and gave them the opportunity to resolve something that could have been solved very easily: send the correct USB-C cable, and I'll send you the two other cables in return.
I received no response at all.
That is ultimately why I am writing this review. A mistake or questionable packaging decision can happen. Completely ignoring a customer who has just spent a substantial amount of money on your product is something else.
When I pay this kind of money, I expect the necessary accessories to actually make sense, I expect them to be of usable quality, and if something goes wrong, I expect the company to at least respond.
Based on my experience, I cannot recommend buying from Huion. The product itself may have potential, but the packaging choices and complete lack of customer service have destroyed my confidence in the brand.

I had a hardware issue with my keydial, the response time between emails was pretty fast and the process was simple, I had to run a few tests to make sure it wasn't my software being faulty and after that being confirmed, I got sent a replacement very quickly. great service.

Great service in my experience. Was initially trying to refund a tablet before external (banking) issues arose during the refund process which required extra help from support. Fiona was extremely helpful throughout the entire process and I was able to return a kamvas 13 in exchange for the 16 before sales ended. Very thankful and satisfied with the customer service involved.

Fiona did a great job providing possible solutions for fixing my tablet (even though it was dubbed inoperable). She gave me new devices to choose from with a special discount.

I ordered a huion inspiroy 2L and when I received it I already had problems with the pen and tablet because of faulty hardware.

I opened a ticket hoping to resolve it, but after giving advice that didn't work the support kept making me jump through hoops to prove that the product was indeed faulty. Because I was foolish enough to jump through those hoops I missed my refund window. At the moment of writing I am 4 weeks further since my first ticket, and still have faulty hardware which Huion won't accept the proof off. Instead they demand yet another video capture

Edit: I am aware that Huion has commented below. Once I have a refund on my order I will consider updating this review to 2 stars. But till that time it remains at 1

Second edit:
I have received my refund and changed the score to 2 stars

I purchased a tablet , they charged me but I never received a tablet!!! I sent numerous emails and call the customer service number and always get a recorded message. This company is trash. Very disappointed.

I've had the pleasure of working with Fiona in the customer service group for a Kamvas Pro that had stopped working. It was a gift and I had no receipt for it as it was from my grandmother.. it was important to me because it's the last thing that she gifted me before she passed away. Using the serial number Fiona went above and beyond and contacted Amazon and found out the manufacturing date and realized it was still under warranty. Having read terrible things about the customer service I was nervous about calling Huion but Fiona made everything like a dream. She was kind efficient and went above and beyond the call of duty, in my opinion. I knew as soon as I contacted her and got her first reply that I was in the best of hands to have my problem resolved.. Although the process was very lengthy and time-consuming she has now resolved it! I chose to upgrade my product and I'm currently awaiting my new tablet. I want to thank Fiona! Good customer service is hard to find lately and she made this experience so much easier than I ever expected. It's reps like Fiona that create loyal, return customers! If you could clone her I would highly suggest it!

I was so angry. My sis bought a tablet for my niece for her birthday. The tablet broke in the first few months, and of course my sister didn't keep any paperwork... I contacted the company for the parts I saw had malfunctioned. They said they do not usually sell parts. Fiona, a wonderful CSR for Huion™, refused to give up. She escalated the case and found a compromise solution with admin approval, and they have completely satisfied us. I mean "Above & Beyond". With great CSR like this and a super accommodating, customer-first business model, they have secured a customer for a very long time. As a Developer and PC repair guy, that will hopefully lead to volumes of business for them.

Very responsable and kind!, also fast responses and solutions!

Good customer Service

Thanks Fiona for assisting me.

Accommodating Customer Service and able to assess the issues with multiple solutions ^u^

I had an issue where, upon upgrading my Linux distribution, the tablet driver stopped detecting the movement of the pen when hovering, despite the tablet functioning properly on other OS. After contacting Huion, I had some back and forth with Susan from their Support Team and Huion released an update to the driver that completely solved the issue. All of this within three business days and for an OS that is generally ignored by most companies. Very satisfied.

I recently spotted a strange bug where the driver for my H640P tablet was showing up as taking 22GB of storage in Windows. I reached out to Huion support to explain the registry error, and their response was absolutely brilliant. They did not just send an automated reply. Instead, they took the technical details on board and generated a new, fixed firmware for me in just a couple of days! The incredibly short turnaround time really blew me away. It is so rare to see a company's support team listen to user feedback and deploy a fix that quickly. Top tier customer service and highly recommended!