Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
HURR saved the day! I ordered my gown last minute and it got delivered right on time for the wedding. The gown was beautiful, fitted perfectly and it was in great condition. Thanks to Sandra for sendi... See more
I've done a couple of rentals now and it has always gone super smoothly and owners have been lovely and my items have been in pretty nice condition. Options to rent from owners who own the item o... See more
Company replied
This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more
Company details
Written by the company
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Contact info
First Floor, 85 Great Portland Street, W1W 7LT, London, United Kingdom
- contact@hurrcollective.com
- hurrcollective.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive renting experience
Have used HURR a few times and it’s always been easy and pleasant experience especially with top lenders. Varied collection of bags compared to other sites. If there has been issues they have been quick to resolve! Would definitely recommend to those wanting a smooth experience.
April 4, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind words! We’re really glad to hear you’ve had consistently easy and positive experiences with HURR.
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Great communication from the lender and…
Great communication from the lender and what a beautiful corset! I was thrilled with the whole experience.
March 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re really glad to hear you had such a great experience and loved the corset!
So easy to use and great communication!
April 10, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! we’re really glad to hear you found the service easy to use and enjoyed the communication.
Love the hurr experience
Love the hurr experience! Such a great way to wear something you might not usually pay full price for. It’s super easy and simple to use as well- loved it !
April 11, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re really happy to hear you had such a great experience and found everything so easy and simple to use!
It means a lot to us that you enjoyed renting with HURR, and we can’t wait to welcome you back again soon
Had a great experience renting my first…
Had a great experience renting my first dress for Hurr. The experience was pretty smooth and I had absolutely no issues. I’d definitely be using the service again!
April 2, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re so happy to hear your first HURR rental was such a smooth and positive experience! It means a lot to us that you’d choose to use us again, and we can’t wait to help you with your next rental.
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Great experience
Great experience. I’ve rented a few items and each time it’s been easy and the items have been fab. The process is really easy to manage.
Thanks
Emma Simmons
March 25, 2026
Unprompted review
Reply from HURR
Thanks so much for sharing this! We’re so happy to hear you’ve enjoyed your rentals and that everything’s been easy to manage. It really makes our day to know our community is loving the experience, we can’t wait to see what you pick next!
Rented 2 items from 2 different…
Rented 2 items from 2 different lenders. 1 was perfect the other didn’t send the item and it was shoes for my daughter’s wedding. Hurr gave me a refund for the no show. I would still use the platform again but I would recommend getting in touch with the lender beforehand to make sure all is ok. I messaged and didn’t hear back so this was a red flag. Enjoy renting it’s fun.
April 7, 2026
Unprompted review
Reply from HURR
Thanks so much for sharing your experience! We’re really glad one of your rentals went well, and that we could help resolve the one that didn’t arrive. It’s great to hear you still enjoyed the experience overall.
easy and efficient
easy and clear instructions to follow. lots of choice
April 4, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind review! We’re so glad to hear you found the process easy to follow and enjoyed the wide selection available.
We really appreciate you taking the time to share your experience.
Great range of dresses available and…
Great range of dresses available and easy rental process.
March 27, 2026
Unprompted review
Reply from HURR
Thanks so much for your lovely feedback! We’re really glad you enjoyed the range of dresses and that the rental process was easy for you. Can’t wait to help you find your next outfit.
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My new go-to dress rental service
Wish I’d found HURR for a dress rental sooner! Reasonably priced, easy process, dress arrived earlier than expected and was so easy to send back again. Will definitely be using again!
March 20, 2026
Unprompted review
Reply from HURR
We’re so happy you found HURR and that your dress rental was a breeze! We can’t wait to help you find your next perfect outfit.
It was an easy process
It was an easy process, I found a dress I liked, checked it was available and I booked it. It arrived exactly when it was supposed in sealed bag. I chose a managed rental so there was a return postage label included inside and a spare tag to reseal the bag.
The dress was fabulous and got a few compliments, and after I wore it I just folded it up nicely, put it back in the bag and took it to the post office for return.
It was really that simple.
I would use HURR again when I attend a more formal event, it’s much easier to rent a dress than buy something that I wear once and it sits in the back of the wardrobe.
March 20, 2026
Unprompted review
Reply from HURR
Thank you so much for sharing your experience! We’re so glad to hear that everything was easy and stress free from finding your dress to returning it.
We completely agree that renting is such a great way to wear something special without it just sitting in your wardrobe.
We can’t wait to help you find your next look for your next event!
Really easy and quick process to find
Really easy and quick process to find, rent and enjoy the pieces. Super transparent through out
March 20, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind words! We’re so happy to hear you found the process easy, quick, and transparent.
We can’t wait to have you enjoy more pieces with us soon!
Great service
Really easy to use, prompt delivery and so much selection to find the exact outfit you need
March 12, 2026
Unprompted review
Reply from HURR
Thanks so much for your lovely feedback! We’re so glad you found everything easy and were able to find the perfect outfit. We look forward to welcoming you back soon.
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Great service!
I rented a dress last minute for my wedding anniversary and the lender very promptly responded and sent it in time. The website is very easy to use, and there is so much choice in dresses and accessories!
March 13, 2026
Unprompted review
Reply from HURR
Hi there,
Thank you so much for your lovely review. We’re so pleased to hear everything arrived in time for your wedding anniversary and that you had a smooth experience with both the lender and the platform.
It’s great to know you found the website easy to use and enjoyed the range available - we’re always working to make this even better.
We hope to see you renting with us again soon.
Best,
HURR Team
Really efficient customer service that…
Really efficient customer service that helped get to a resolution quickly. Highly recommend
March 16, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind words! We’re really glad our team could help and get everything resolved quickly.
Great choice of rentals and so easy...
Great choice of rentals and so easy to return! Better for my wallet and the environment!
March 14, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the rentals and found the return process easy. Making fashion more sustainable and better for the environment is exactly why we started HURR, so it’s wonderful to know our mission is making a difference.
Always an easy experience.
Always an easy experience.
Good lenders, good quality clothes & accessories.
February 12, 2026
Unprompted review
Reply from HURR
Thank you so much for taking the time to leave us a review! We’re really glad to hear you’ve had an easy experience and enjoyed both the lenders and the pieces you’ve rented. Your feedback means a lot to us.
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Last minute black tie rental
Rented a beautiful dress for a last minute occassion and recieved it on time. It fit perfectly and was exactly what I was hoping for. Return was easy too.
March 7, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
It’s great to know the fit was perfect and that the return process was easy. We always want renting to feel effortless.
Really loved using Hurr
Really loved using Hurr. Return process wasn’t super clear but the lender answered all my questions. Recommend!
March 13, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re glad you enjoyed using HURR and appreciate your patience with the return process. We’ll keep working to make everything as clear and seamless as possible.
Thanks again for recommending us, it means so much to us!
I've used Hurr about 5 times now…
I've used Hurr about 5 times now (usually a 'Managed' item handled directly by Hurr) and they've all been great! Always gets posted to me in time, and arrives in good condition. Its nice to be able to rent something new without clogging up my wardrobe with something I might only wear once for weddings, parties. Their customer service is always responsive and friendly if you need them. I would recommend to anyone wanting to looking for something for a special occasion, or trying to be more sustainable in their clothes purchasing!
March 12, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind review! We’re delighted to hear you’ve had such great experiences renting with HURR.
It means a lot that you’d recommend us, and we look forward to helping you find your next special occasion outfit soon!
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