Hydrouk Reviews 3,659

I had an issue with delivery and emailed straight away. Harry replied very quickly and sorted a replacement. Cant fault the customer service from these guys.

A couple of hiccups along the way with my 3rd order ( mistakes happen, I know you guys are busy ) but Harry came up trumps , sorting the issues , even emails late at night to sort it all out .
Great products, would recommend 👌 👍🚗

Excellent experience, my items were delivered in a broken box with only half the items at the fault I believe of DPD. I reached out to Hydro and they have replaced all the missing items. Very happy!

A great concept that I have been using on my Ford Fiesta for over a year. The 'pre' and snow' liquids do exactly what they say, Its important to let the products stay on the car for the times recommended and use 'out of direct sunlight' before you simply rinse off with a normal hose. Car is super shiny !

Absolutely love this brand. It’s easy to work with and the results are amazing. The shine is again amazing and the beading is great and actually does last at least 8+ weeks. I would 100% recommend it. Also on a personal note I much preferred the Hydro Detail from Hydro Rinse. And the after support is also very good

Got my first order a couple of weeks ago and I highly recommend the products and will keep using great quality

Very pleased with all products used so far, that being, Pre Wash, Snow Foam, Interior and detail, all exceptional. On first time using the product was a little diappointed, but quickly realised it was me the user. Second time, different outcome, used products correctly this time, Car looks like new, brilliant! so pleased. I have ordered more product. May appear a bit pricey, but not really in reflection, bearing in mind it costs me £15.00 a time to put the car through my local car clean guys. More than happy to wash the car myself now with the Hydro System as it so easy and quick and the car looks far better and shinier and more protected than putting it through my local washdown.

Had a small issue, nothing to get upset about. Adam squared it away very promptly and in a pleasant manner. It was much appreciated.

If you consider this product from social media, please skip it, you will never get the same performance by using its “manual” pumping bottle.

For the liquid, they are just no differences with common car wash.

Top quality product , had a little mix up with the mystery box contacted hydro was replied to straight away and issue resolved within a few messages.
Outstanding customer service.

I had a challenge with my initial order in that both v2 bottles didn’t hold pressure due to a leaking valve system. Adam was very helpful and immediately sent out 2 FOC replacements. Unfortunately, they were only slightly better - the v2 bottle valve system is prone to failure in that it doesn’t hold pressure. I think that the valve systems are poorly manufactured which leads to an inconsistent product. I can’t be bothered to chase for a refund but I have sent Adam and the team a video and I’ve not had a reply to either the video or my email from earlier today (18/06/26) Sadly, I’ll not be ordering again.

Very happy with the Hydro products, efficient and effective cleaning makes keeping cars looking good a pleasant experience rather than a chore. First class customer experience from Harry when a recent order was picked incorrectly - correct items despatched immediately without issue.
The products are high quality and represent good value for money.

Ordered my car wash pack along with an additional free promotional "Mystery Pack", so looking forward to receiving this kit and giving my car some well deserved TLC and a dawned good clean to boot.
Was a wee bit concerned that the invoice on payment made no mention of the "Mystery Pack" so emailed HydroUk to confirm that this would be added to the delivery, and I'm glad to say that the wonderful Adam from HydroUk got back promptly and confirmed that my free "Mystery Pack" has been added to my order.... phew!!! Just to say thank you Adam for your quick response, muchly appreciated. Now to await delivery and review once I have tried the products out. X

Ordered this week and everything arrived today, it all looks great! Had a small error on the order but Adam was amazing and dealt with it instantly! Great customer service and will recommend Hydro ! ! Hope the product is now as good as the customer service ! !

These products really do work and cleaning the car has never been easier.
The spray attachment for one of the bottles was missing, contacted them and within a couple of emails Harry had sorted it out and sent me the missing part.

Brilliant stuff I have a white car and tried all over stuff but still don’t bring it back to show room well this stuff my car is gleaming it’s like I just picked it up best stuff I used

Have used Hydro products for the past 1-2 months with the only issue being a broken seal on one of the bottles. One quick email and it has now been replaced. Very good product and after sales care. Would recommend.

Considering how much this company spams your emails on a daily basis you think they’d be able to do the basics very well. Firstly took 4 days for ‘rapid’ delivery to arrive, for the order to be wrong. Contacted them straight away via email to no response but 3 more spams sales emails. As for the products very basic cheap Chinese quality spray bottles one leaking pressure after the first use. A minor issue you do have to trim the spray connection pipe to suit the bottle intended to use. Used the product the intended way on one side of the van very average results. Used how I would normally wash a van and the results actually a lot better. Decent contact is always required for best results and power wash over hose pipe does help. Products seem expensive for what they are but will probably not bother to return due to poor service. If they can send me 9 emails in 5 days regarding sales I’m sure they can be more proactive in responding to incorrect orders.

Steadily working my way thru the products these guys sell ... Today it was Hydro Rinse..... So easy to apply and already I can see it working as it rained straight after cleaning the car...
What I love about these guys is its quick delivery... ready to use for the weekend ...
Thanks

Ordered bundle with free v2 bottle. £54.99, then randomly get auto discount code applied for some £5 deduction, on their ad it saying this bundle has free shipping...Turns out i just paid for postage and all together came more expensive than original bundle price lol... Whoever buying with Shopify they know after you place order, you can random extra deals: one of them deals was 2bottles of same liquid with v2 spray bottle for £29.99... so Turns out £54.99 which claims you getting free bottle is not free at all, i clasify that as a scam.
So sent email to them instantly with request cancel that order, got reply with offer for free gift to be added, told them me not interested for microfibre cloth and still want to cancel order. In next 5mins magically received DPD tracking number and now they refusing cancel order even if order still in their facility. I think that's very poor customer service and highly recommend avoid them, read recent negative reviews about HYDROUK, which i missed before placing order...
P.s. they suggesting refuse delivery tomorrow ( while everyone knows drivers not taking parcels back to their vans) or create RM label on my own without info where to sent that return.

I still don't understand what games they are playing...it's like maybe customer would change his mind and keeps order, but after this appalling customer service it's principally not acceptable to play their game.

Update after their reply on Trustpilot:
Me refused parcel from HydroUK and HydroUK decided ignore ma emails and continue on dragging refund