Hypofriend Reviews 1,163

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 4 out of 5 stars

I enjoyed my experience with HypoFriend. Good service overall. Friendly and responsive. There were a couple of cases when I feel they are inexperienced but I think with time they should get bette... See more

Rated 5 out of 5 stars

Our broker did an excellent job. We had a tricky situation: (non-Euro income, non-citizen, etc.) and he found us a competitive financing solution. Our broker also helped talk us through market dynamic... See more

Rated 5 out of 5 stars

Julia helped us in the process of buying an apartment. She went above and beyond to make our experience as smooth as possible: Of course communicating with banks on our behalf, but also answering an... See more

Rated 5 out of 5 stars

I cannot emphasize how helpful Hypofriend has been to get our mortgage in place. We had a rather tricky income situation and were rejected by almost all German banks, but Oliver went above and beyond... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Hypofriend is an independent mortgage broker specialised in helping you find the right mortgage in Germany. Our intelligent algorithms tailor the mortgage product to the customer and our integrations with over 400 partner banks allow us to help you find the right mortgage at the lowest price, saving time & money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Super helpful and supportive!

Both Nicole Weichert and Cora Meyer were incredibly helpful and understanding. I found the whole process very intimidating especially not as a native German speaker, they walked me through the process at every step and were patient when I didn't understand. I don't think I could have gone through the process without them!

August 9, 2022
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Rated 5 out of 5 stars

Taking mortgage in a foreign country

Taking mortgage in a foreign country without speaking local language is a bit scary. Fortunately such companies exists! It was really a great help along the process, besides initial calls, we exchanged tens of emails along the way and made it happen. Thanks a lot!

August 8, 2022
Rated 5 out of 5 stars

Great experience, recommended.

We had a great experience with Jan. He was very helpful and knowledgeable, communication was very smooth, both in English and German, we had all our questions answered and we got a very good deal for our loan. Very much recommended.

August 4, 2022
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Rated 5 out of 5 stars

I received the best support of be…

I received the best support of be expected from Jan Bandke. It was so nice to work with him and hypofriend is definitely my top recommendation to all my friends who are looking for a flat. Receiving such a service in Germany is really good.no matter from the language part, or helping me to analyze the market and figuring out the best option, they did everything. Special thanks to Jan Bandke!

August 2, 2022
Rated 5 out of 5 stars

One of the best professional services in Germany

After reading lots of reviews about Hypofriend, we decided to use their service. The whole experience was even better than expected! We worked with Jan Bandke and he was very professional, helpful and honest. It even took us too long to find a suitable apartment (around 9 month) but he was very patient and we never felt pressured from his side.

August 1, 2022
Rated 5 out of 5 stars

My honest feedback

Their advisors are very accommodating with a lot of experience and product knowledge. They provide professional opinions that I can rely on them.

July 29, 2022
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Rated 5 out of 5 stars

Highly Recommended

Mr Helge made our Appartement purchase process very smooth, I have personal experience with Mr Helge schünemann . One of the best Mortgage expert. Super friendly and super helpful. never hesitate to go beyond duty for help and always gives right advise. I would highly recommend Hypofriend .

July 27, 2022
Rated 5 out of 5 stars

The process of applying the loan was…

The process of applying the loan was smooth and easy. My husband and I do not speak German, thanks to Hypofriend to support us get loan successfully and we signed the purchase contract for our dream apartment.

July 26, 2022
Rated 5 out of 5 stars

Recommended

It can be very intimidating, especially for non-German-speaking foreigners who are purchasing a property in Germany for the first time.
Thankfully, Hypofriend came highly recommended and from the first time we spoke to Adrian H, we knew we would be in good hands.
Adrian was friendly and always on top of his game. He explained and simplified the entire process for us, worked fast, kept us constantly updated, and was always reachable.
There were some road bumps along the way in securing our bank loan, however Adrian quickly came up with solutions to manage them. This was crucial as we were in a time crunch and interest rates at that time were also rapidly rising.
In the end, with his help, we successfully secured our first property at first try.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

Foreigner Friendly and Excellent

Mr Schöning, at Hypofriend, was excellent to work with. He is knowledgeable about all aspects of the process. He knew tips about finding a house, such as how long it takes and where to find them. He knew all the necessary paperwork required to purchase a house. He was patient with us as we were potentially buying houses, getting us mortgage offers each time. He was always available and answered all questions the same day via email. I would highly recommend Hypofriend to anybody searching for a house to buy.

July 22, 2022
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Rated 5 out of 5 stars

Absolutely recommended for everyone who…

Absolutely recommended for everyone who has a desire to become a home owner and requires a mortgage for that!

Fully customer centric, empathetic and always helpful - in short this was our experience and user journey with the Hypofreund so far, mostly because of Marc!

Big thanks for your help once again! Much appreciated!

July 21, 2022
Rated 5 out of 5 stars

Great service, highly recommended

Highly recommending this company if you are newly moved to Germany and especially if you are English speaker only.
Christopher was incredibly helpful and friendly at every single step when we were purchasing the house. We are very grateful for the high level service. If we had to do this again, we would choose Hypofriend again without any doubt. Big thank you to Christopher and Hypofriend team.

July 19, 2022
Rated 5 out of 5 stars

my 2 nd time buying property…

This is my 2 nd time buying property with the help of Hypofriend. My consultant Christopher is very professional and friendly. He helped me with all the application with quick turn-over, and also provided good general advice. As last time, the service quality was premium, and I would definitely recommend for people around me to try. Hypofriend understands the purchasing needs better and they can always help find the right mortgage.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Too good to be true? NO!

I have nothing but positive things to say about my experience with Hypofriend. We dealt mostly with Marc, although Kristina started off the process before handing over. Both advisors were patient and explained things in a way that even I could understand.
I admit that I was initially sceptical, given that the service is web-based and all information is in English. All so simple and easy. It seemed a bit too good to be true in this country. But it was indeed true and Marc especially, put in a lot of work to secure us a mortgage under challenging circumstances. We move into our new home next week and couldn't be happier with the service we received. Thank you Marc and Kristina for helping us to make this purchase a reality.

July 18, 2022
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Rated 1 out of 5 stars

Bad impression from the start

I didn't not have experience with the advice however the app lures you into filling in a lot of data and then let's you see the outcome only you leave your contacts in their system.

I don't wish to sacrifice my privacy in exchange for their report nor you should.

It should be clear upfront.

July 16, 2022
Unprompted review
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Reply from Hypofriend

Hello Gd,

it is very unfortunate that you rate us so poorly here, especially since, as you say yourself, you have no experience whatsoever with our services.

All the questions we ask are necessary to accurately calculate the affordability or optimal mortgage based on the individual data. Finally, we ask for the email address to create an account for our clients where they can view their results whenever they want and adjust them at any time. In addition, in the account, we also support in many ways with a property search, financing certificate, organization of viewing appointments, and much more. By the way, we offer all this to our clients free of charge, but of course, we need a way to contact them.
And if you want to be convinced that our services and tools offer a real added value before creating an account, you can also benefit from plenty of freely accessible information and tools on our website. For example, our German Mortgage Calculator can be used completely anonymously: https://hypofriend.de/en/german-mortgage-calculator

If you don't want to use our services, that's completely fine with us. But to rate us that negatively, without even having a glimpse of our service, is honestly not fair at all.

Best regards,
the Hypofriend team

Rated 5 out of 5 stars

More than Excellent

Do you wish to be a homeowner in Germany but don't know where to start in getting a mortgage? Or maybe a little anxious because you don't feel confident with the language? Hypofriend has covered all the bases and more than exceeded my expectations.

I met with a mortgage expert for advice tailored to my situation and she was able to give me insight and teach me the whys so that I felt more confident in my search. While I searched and even scheduled to view various properties my mortgage expert always quickly and diligently supported my efforts by supplying a financial certificate. There was even one property that scheduled to view last minute and I had a financial certificate within an hour before going to view the property. I have never been more impressed with customer service as I have with Hypofriend. But this is not where it ends.

Once I selected a property my mortgage expert ensured that I knew which documents to securely upload and immediately conducted a review. If documents needed to be resubmitted for any reason this was clearly and efficiently communicated. My mortgage expert was able to secure a mortgage proposal within 48 hours! My mortgage expert had even prepared me for the time in which she would take vacation and did a warm hand off to her colleague. There were no deficiencies or gaps in my case. Hypofriend experts ensured that no delay or reduced service was experienced in my case. Keep reading it gets even better.

My new mortgage expert was equally efficient and diligent in her work. She worked with me and the Bank to ensure that all additional documents met the banks requirements. She was able to anticipate everything to make it impossible for the bank to have reason to say no! Her hard work and efforts ended with a mortgage approval. But the communication and care did not end with the approval secured. She continued to communicate and check if the mortgage contracts were received by post and schedule an appointment with the bank on my behalf.

Both mortgage experts that handled my case were knowledge, professional and patient. They answered all my questions and never seemed to become frustrated when my questions were the result of my unfamiliarity with the processes in Germany. They always responded to emails within hours. I was able to schedule a video call easily. When I called by phone there was someone to answer or give me a call back same day. By the way you can also schedule a phone call to ensure that your mortgage expert is available for you. Hypofriend has really considered the customer and given multiple ways of communication.

I am certain that Hypofriend can help you with the level of service that they have given me. From the time of the proposal to the Bank’s drafted contract/approval was about 3 weeks. Depending on your specific case it could be faster. Whatever the time frame you can remain calm because Hypofriend will cover all your bases and exceed your expectations too.

Hypofriend provides:
1. Customized advice in one on one meeting
2. Blogs pertaining to every question you can imagine
2. Calculators to aid in decision making
3. Brilliant customer care

July 14, 2022

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