Iberostar Hotels & Resorts Reviews 

I have just returned from iberostar selection santa eulalia in ibiza.
Wow!
The hotel is beautiful for a start! Lovely rooms, great facilties.
BUT
The staff - they are amazing! Helped me when my suitcase failed me, at first I asked if I could leave it behind which they said of course, but instead helped me by getting me strong tape and scissors to fix it! I don't know the staff members name sadly but so grateful to him.
All the staff were accommodating, helpful and friendly.
Made my stay very special and I can not praise the staff enough!
The welcome was stunning with a glass of fizz ready , took our cases and our room was ready despite us being 3 hours early.
Thank you iberostar selection staff in santa eulalia Ibiza X credit where credit is due! X

Used their international IHG website to book. Spent hours choosing the hotel and putting in all the details required such as address, passport, payment etc. Pressed pay now and I was redirected to a chat bot that said the hotel was already booked up but if I changed dates by one day they could accommodate me. I said yes but the nightly rate went up by 15%. Complete gangsters. Their websites draw people in with prices that are not real. I always book direct with hotel chain websites to protect me from behaviour like this from third parties but this chain is giving false information. I will never stay with them again.

Update: In answer to the reply below. I will not be calling any number and putting in more time and expense to Iberostar's non user friendly systems. The holiday is a destressor and dealing with chat bots and explaining myself to customer service agents and put on hold creates stress. I will book with a different user friendly hotel group where the process is seamless and the pricing honest.

My experience at Iberostar Selection Bávaro Suites turned what should have been an enjoyable vacation into an experience I am still dealing with today.

I became extremely ill during my stay. The illness was severe enough that it affected not only the remainder of my vacation, but also my ability to travel home comfortably and safely.

By the time I was at the airport trying to return home, I was still extremely sick and dealing with significant gastrointestinal symptoms. Having to navigate an international airport while feeling that ill was miserable. The symptoms continued on the flight home, making an already difficult situation even worse. Instead of returning home rested after a vacation, I returned home sick.

Unfortunately, it did not end when the trip ended.

I have continued to experience digestive issues since returning home. What happened during this vacation has therefore had an impact well beyond the days I actually spent at the resort.

I did report my illness to Iberostar, so the resort was made aware of what I experienced. I was extremely disappointed with the follow-up afterward, especially considering the seriousness of what happened and the fact that the effects have continued.

Guests should feel that serious health concerns will be taken seriously, properly documented, investigated, and followed up on.

I am sharing my experience because other travelers deserve to know what I went through. Being extremely ill at the resort, struggling through the airport, being sick during the flight home, and continuing to experience digestive problems afterward is not how I expected this vacation to end.

I sincerely hope no other guest has to go through the experience I did.

Iberostar selection diar el andouls Tunisia

Very disappointing experience – cockroaches and broken air conditioning

We stayed at this hotel from the beginning to the middle of August for 10 days, and unfortunately, our experience was very disappointing.

During our stay, we saw cockroaches on several occasions—over 4–5 days. We saw them around the dining hall as well as inside our rooms. They appeared to be coming from the sinks and shower drains. Seeing cockroaches in the dining area was particularly concerning, especially because food is being served there.

We also had problems with the air conditioning. Our first room had a non-functioning air conditioner. The hotel staff eventually took the air conditioning unit apart in front of us before moving us to another room.

We repeatedly reported the cockroach problem to management and were told that it would be dealt with, but unfortunately, the problem continued throughout our stay. During the last two days, we were offered a move to another hotel. However, travelling with a baby made moving hotels very difficult, and by that point we simply wanted to leave.

We were offered free massages as compensation, but we declined because we were extremely unhappy with the overall experience.

I strongly recommend that the hotel management takes the pest problem seriously, particularly in the dining areas, and addresses it properly rather than simply moving guests between rooms.

Based on our experience, I would not stay at this hotel again, and I would not recommend it to others.

Date visited: Aug 2026
Trip type: Family

Waves hotel, Cala Millor, Majorca.

Very small areas around single pool. Very little space between sunbeds. Pool good, even though it is the only one.

'Private access to sandy beach ' - it's all rocks, and longer walk to busy sandy area.

Entertainment just shouting amateur 'singers', not good and in a small area as hotel has little outdoor space. Flamenco was good.

Tables in dining room also close together and very busy. Snack bar is a total joke, never saw it in use - it's just a very small ordinary bar with a plastic display box inside hotel.

Service is excellent. Food good (no breakfast cereals, sausages rarely).

Drinks 🍸 unimaginative.

Aircon in room excellent. Box on wall to set the temperature. Switch on bedhead with three positions - unmarked, it is NOT a lightswitch !!

Corridors very hot, as is Reception area. Aircon seems to come on in Reception at 10am. Never in corridors, and can be a fair way from lift to room.

It was disappointing - I booked it for sea access. We only went once. Staff are absolutely excellent, so were our rooms. It's just claustrophobic due to small outdoor space for size of hotel.

Not everyone wants to hire a car, with everything that entails with an unknown vehicle in another country!!

We only went for four nights.

Be very sure this is what you want if you book this hotel !

Shocking. Taxi ordered two hours ago through reception. Staff disinterested, fobbing us off with excuses. Now find out only two taxis operate on a Sunday but staff still booking taxis telling staff it's a ten minute wait. Shocking attitude by staff and taxi company. Room 1211.

We chose Iberostar Selection Diar El Andalous because of the many positive online reviews and its positioning as a five-star hotel. After our stay, however, we have to say that the impression presented online did not match the actual experience we had on site.

The disappointment started upon arrival. Although we had booked a room with a balcony, this was not initially provided to us. Instead, there were several room changes after our arrival before we were finally given the room category we had booked. Especially at the beginning of our honeymoon, this involved unnecessary inconvenience, repeated packing and unpacking of luggage, and repeated discussions at reception.

We were also not satisfied with the food overall. The selection repeated itself almost daily throughout our stay, so there was very little real variety. In addition, some dishes at the live cooking stations were repeatedly not cooked thoroughly enough. During our stay, we also experienced health issues, which further reduced our confidence in the food. On top of that, dishes that ran out were often not replenished, meaning that certain items were no longer available later in the meal service.

The service also did not meet the standard we would have expected from a hotel of this category. In the restaurant, tables were often not fully set, so we sometimes had to organize cutlery ourselves or wait for it to be brought. After the initial drinks order, there was often no further follow-up during the meal.

Communication problems made things even more difficult. Several staff members we dealt with spoke neither German nor sufficient English, but only French, which we do not speak. As a result, even simple requests became unnecessarily complicated.

The overall organization also seemed weak in several situations. For example, when we asked for a toothpick, no one in the restaurant could help us, so we had to leave the restaurant and ask at the bar instead. Small things like this may seem minor on their own, but together they contributed to an overall disappointing impression.

What was especially frustrating was that we raised these issues early during the stay in a personal conversation with the Customer Relations Manager, yet we did not notice any clear or lasting improvements afterward.

Another unpleasant incident involved our privacy. During our stay, a staff member entered our room even though it was obvious that someone was inside. I was in the room charging my phone and watching a video with the sound on. Despite that, the staff member continued walking into the room until she was standing in front of my bed. Only then did she apologize and leave. After this incident, we made sure to lock the room from the inside whenever we were in it.

At the end of the stay, there were also issues at checkout. We were asked to pay additional charges that we could not understand, and despite asking for clarification, no transparent or verifiable documentation was provided to us.

Overall, we did not feel that this hotel lived up to the standard suggested by its online reviews and five-star positioning. Any one of these issues on its own might perhaps have been manageable, but taken together, the number of problems significantly affected our stay. What was particularly disappointing for us was that the first days of our honeymoon were shaped by organizational problems and repeated complaints.

Based on our personal experience, we would therefore not recommend this hotel.

Our stay has had many positive aspects, but we experienced an uncomfortable situation that impacted our vacation.

After check-in, we were invited to breakfast the following morning. Upon arriving, we learned that the breakfast also included a membership presentation. We agreed to listen while having breakfast.

During the presentation, we explained several times that we were not interested in purchasing a membership and that we needed to return to our room because our one-year-old child was becoming tired and upset. Despite our repeated attempts to end the presentation, the discussion continued.

Toward the end, after we again indicated that we were unlikely to be interested and needed to leave, a salesperson made a comment referencing our Indian background. Regardless of the intended meaning, the remark made us feel uncomfortable and singled out based on our ethnicity.

As parents traveling with a young child, we would have appreciated more respect for our time and a smoother conclusion once we had clearly declined the offer. We hope management reviews how these presentations are conducted and ensures all guests feel respected and comfortable throughout their stay.

We are still enjoying the remainder of our vacation and hope this feedback is taken constructively so future guests have a better experience.

If you love the smell of sewage 24/7 ... if you love undercooked, overcooked or not cooked at all, tastless luke warm food, if you love filthy dirty rooms, arrogant and rude staff, no bar snacks except stale biscuits, a swimming pool that resembles a foot spa, poolside toilets with no locks, watered down drinks, dried crackers as a gluten free option, cross contamination of food, chefs that dont wear gloves when cooking, the same chefs who use utensils for the fish and then turn around and pick up raw chicken with those same utensils, entertainment that sends you into a deep sleep and is repetitive and boring, tinned food, stale food used from previous days, dirty counters and tables, then THIS IS THE HOTEL FOR YOU!

We paid over £3,300 for a sea view.  Because of the stench of s**t and sewage inside and outside our room, we opened our patio door ONCE during a 10 day stay. We complained immediately regarding the smell and the cleaner came to the room with ...... air freshener. You cannot increase the temperature of the AC as it reverts back to luke warm air. The hotel showed us another room half the size of what we paid, which we refused. The reception area resembles the inside of a village hall, considering its supposed to be 4* star, you would think there would be an actual sofa instead of bloody garden furniture to sit on. It's bland, bleak, depressing, not welcoming, very much like the staff and their attitudes, particularly the security.

Within 5 minutes of entering our room our feet were black. We stayed in Kometa block. If you can't get enough of the smell of s**t, don't worry, just walk out into the corridor and you can fill your lungs with the smell of sewage until your hearts content. Almost every person we spoke to commented on the smell and the appalling food. The septic tank was directly outside the Kometa block with a flu billowing out sewage gas. The hotel staff are liars as they told us it was fixed, it wasn't fixed during our 10 day stay.

We deliberately left rubbish in certain places in our room, which the cleaner never picked up. The floor was not mopped in 10 days, the bed wasnt made properly. The pillows are as thin as paper.

I've stayed in cleaner hostels than this hotel. It's not deserving of 1 star, let alone 4/5. The hotel is run down, paint peeling off the walls, bird s**t on doors and windows in one of the bars, dead plants everywhere, an absolute joke and sham of a hotel.

We are currently taking action again Jet2 for this s**tshow of a holiday. If I could give 0 stars, I would!!

There is one plus, the old town is beautiful....save your money and stay there!

We’re regular visitors to Iberostar and usually choose the brand because of its consistently superb service and high standards. This stay continued that trend in many ways — the room exceeded expectations, and the welcome note and drink were a perfect touch that made us feel valued from the moment we arrived.

The only disappointment came at check‑in and later during the evening. We weren’t informed about the “no flip‑flops after 6pm” dress code. The rule itself isn’t an issue, we fully respect hotel standards but guests can only follow rules they’re actually told about.

What we didn’t appreciate was my partner being pulled up publicly for wearing flip‑flops, in front of other guests waiting to enter the restaurant and staff waiting. It was unnecessary and embarrassing, especially when we later noticed other guests in the restaurant wearing flip‑flops without issue. We were told that sandals are acceptable, which is fine, but the inconsistency and lack of communication made the situation frustrating.

Aside from this, the hotel delivered the quality we expect from Iberostar. Clearer communication and consistent enforcement of dress codes would have made the experience flawless

This was one of the worst hotel experiences I have ever had.

We arrived at the hotel around midnight with a small baby after making a prepaid reservation approximately two hours earlier through a third-party booking site. When I provided my reservation information and proof of booking, the front desk agent claimed she could not find the reservation. Instead of trying to investigate or contact support, she immediately suggested making a completely new reservation and paying again, then told me to seek a refund from the third-party company myself.

I requested a written statement confirming that the hotel could not locate my reservation so I could provide evidence to the booking company. She refused to provide anything in writing and questioned why I wanted documentation at all.

We were then told to sit and wait, but no updates were provided. After waiting for over 30 minutes with a baby late at night, the agent still had no solution, gave no timeline, showed no empathy, and made no meaningful effort to help us. Eventually she told us to leave and find another hotel. She even threatened to call the police if we did not leave immediately.

What makes this even worse is that we booked another hotel nearby through the same booking platform. The reservation did not appear immediately there either, but the staff politely asked us to wait about 10 minutes. Within 15 minutes the reservation appeared in their system and we checked in without any issues.

This proves the problem could have been handled professionally with a little patience and customer service. Instead, we were treated with hostility, dismissed, and left stranded at midnight with a baby.

I understand that reservation systems can have delays. What is unacceptable is the complete lack of professionalism, empathy, communication, and willingness to help. I would strongly advise families, especially those traveling with children, to stay elsewhere.

Iberostar Cala Barca is without a doubt a fantastic family resort! We love it! There’s nothing to not love! We have been three years running and are already booked for next May too! Staff 5* food 5* complex 5* entertainment team 5*
Huge shoutout to Dani! He makes everybody feel welcome! There’s always something going on! The place is beautiful! The fire show on a Tuesday night on the beach is my fav!
The resort has its own cove beach with a beach bar and restaurant! ! Canoes available to rent and a beautiful little setting! I literally cannot fault the place!
There’s 3 other restaurants too! But our fav is the large buffet restaurant, there’s just so much choice. So 4 restaurants in total. 2 shops. One more of a supermarket and the other gifts, clothes etc. In-between is the amazing ice cream parlour! Then a beautiful spa which offers lots of different treatments.
2 padel courts, a gym (indoor and outdoor!) Volleyball and football pitch!
A park, food trucks throughout the day. Plenty of pools (10) slash park for the little ones and a bouncing dome. Scuba diving. And much much more! BOOK IT!!!! You won’t regret it!

This resort is the definition of “pay more or suffer.”

We spent thousands of dollars expecting a relaxing luxury vacation, but the reality was completely different. The entire resort is unbearably loud from morning to night. Music is blasting at the pools, near the restaurants, basically everywhere. If you actually want silence or a calm atmosphere, apparently that is reserved only for “premium” guests.

When I asked the staff where normal guests could relax quietly, they immediately tried to sell us another upgrade for around $70 extra PER DAY just to enter the peaceful areas. Imagine spending $3,500 on a vacation and still being told you need to pay extra just to escape the noise.

The whole business model feels manipulative. They intentionally make the standard experience uncomfortable so people feel forced into buying premium packages.

The difference in treatment between premium and regular guests is honestly embarrassing. If you are not premium, expect to feel invisible. Staff suddenly become much friendlier the moment they see a premium bracelet.

Another huge annoyance: nonstop pressure to buy their membership program. They bother you around the pool, interrupt your vacation, and even call your room early in the morning trying to push you into attending their sales presentation. Then if you actually consider buying into their system, they suddenly tell you nothing is available unless reservations were made years ago.

The pricing inside the resort is ridiculous too. Simple inflatable pool floats cost around $50 EACH. That’s not luxury pricing, that’s pure greed.

Also disappointing: the alcohol selection for standard guests is terrible. Cheap drinks, weak cocktails, low-end beer options… while premium guests get access to better brands. In a Mexican resort, not even having proper popular Mexican beers available for everyone is crazy.

The property itself has potential and could have been amazing, but management completely destroys the experience with constant money grabs and endless upselling. Instead of feeling welcomed, you feel like a walking wallet the entire time.

My sister, my mother and I were extremely impressed with our time here. We want to highlight the professional, efficient and expert service delivered by two members of staff in particular: Nikola and Aleksandra from the reception management team.

They swiftly and professionally dealt with our request to change rooms and they couldn’t have been nicer throughout. Both were incredibly approachable, friendly and made sure everything was sorted exactly as we needed.

It is thanks to these two outstanding team members that we would definitely recommend this hotel to others. Their care and attention have made our experience so far truly special. Thank you both for such brilliant support!

I would like to leave a review regarding my recent stay at the Iberostar Kuriat Palace Monastir, which was overall impeccable. I particularly appreciated the quality of the service and the attention of the staff, especially:
– Mr. Khaled at the reception, who promptly and professionally resolved an issue with the TV in my room
– The animation team, always friendly and welcoming
The all‑inclusive service was excellent, and I had no parking issues at all, which made the stay even more pleasant.
The only aspect that could be improved—especially for a five‑star hotel—is the Wi‑Fi connection in the rooms, which could be more stable and efficient.
Apart from that, my stay was very enjoyable and fully met my expectations.

We are staying at the Iberostar founty beach ,Agadir . Hotel is very clean and well presented. All the staff have been very friendly and welcoming. Food was great with plenty of choice as I only eat chicken and husband big meat eater and we both found plenty of choice to eat. Entertainment team are 5 star , they have provided great entertainment with quizzes and dance shows in the evening as well as plenty of entertainment throughout the day if you wish to take part poolside. Loved our stay here 5*****

Avoid booking with Iberostar Hotels & Resorts / onlinetravel.io. Terrible customer service, terrible refund handling, and an absolutely exhausting experience when trying to resolve an issue. Once they take your money, getting proper support or a fair solution is incredibly difficult.

I would never book with this company again and would strongly advise others to stay away.

If I could rate Iberostar Waves in Majorca zero stars I would! I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had at a hotel. From the moment we arrived, the staff was dismissive, unhelpful, and completely uninterested in resolving concerns. Simple questions were met with attitude, and any issues we brought up were either ignored or handled with little professionalism.

What was most disappointing was the lack of accountability and empathy. Hospitality should make guests feel welcomed and valued, but this experience did the exact opposite. Communication was poor, requests were not followed through on, and management seemed unwilling to address problems appropriately.

For the amount of money spent, I expected basic courtesy and customer care, neither of which were provided. Unfortunately, the negative experience overshadowed the entire stay. I would not recommend this hotel based on the level of service alone.

We stayed at Kantaoui Bay in Tunisia- best ever experience! The staff from reception, waiters, chefs, cleaners, bar attendants and lifeguards were amazing, friendly and very helpful. We also had an amazing tour guide Chafa who helped us book for quad biking at very affordable prices and was quite helpful and honest in explaining the currency exchange rates- the food was exceptionally tasty- so much variety and the drinks just kept coming. The rooms were very clean - we had an amazing week and are already planning our return

Iberostar 4* hotel in Tunisia.
It was really nice. Stunning hotel with beautiful ceilings in the reception area and food hall. All the staff were very kind and helpful. Our private pool room was brilliant. Inside was super clean and organised. Unfortunately there the private pool was extremely dirty and not usable at all. It was covered with algae over the tiles inside the pool. I asked for it to be cleaned and it took 4 hours for a member of staff to remove some floating leaves and top the water up, not clean it. I did make a complaint but gain the pool wasn't cleaned. So we paid for a private pool we couldn't use.
Very clean towels and dressing gowns but only enough for 2 guests not 3 as paid for.
The good was fantastic. A great selection of food, the absolute worst pina colada I've ever had 😝 Order one just for kicks. All inclusive was great, my husband liked the Tunisia red wine and beer. Bottled water any time was good and easy to get from food hall and reception. We booked 2 tours via the hotel which went well. Over all we had an amazing time and would use this hotel brand again and we would recommend it to others.
We would suggest the hotel takes our comments into consideration and also think about heating more of their pools including the private ones. You'll get more families booking them and returning.