Ibotta Reviews 3,951

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,296 reviews, most reviewers were somewhat happy with their experience overall. Many people find the app easy to use and appreciate the convenience of getting cash back for their purchases, often describing the process as simple and straightforward. Customers also value the ability to link bank cards and store accounts, which can lead to quick rebates and help them discover new products. However, some people were dissatisfied with issues related to receiving their cash back, often reporting that credits for purchases or bonuses were not applied correctly or were delayed. There are also frequent complaints about the app's ability to accurately scan receipts and recognize eligible items, leading to frustration and the need to manually report missing cash. Additionally, some users express disappointment with the limited availability of offers for frequently purchased household items and the occasional removal of deals after items have already been bought.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing frustration over offers not being... See more

Application

Clients share ambiguous opinions on app, with many reviewers expressing satisfaction, finding it wonderful,... See more

Refund

Reviewers highlight ambiguous aspects of refund, with many reporting issues such as missing cash back,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the app easy to use and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting issues such as not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s always been fun to use Ibotta; however, lately many of the items that I have checked on my list and (scan - verify) in the store are missing once I scan my receipt. I’ve never had that issue in t... See more

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

I mainly use the app for my Walmart purchases. Works great. My bank cards are linked to Walmart, but for some reason I have to scan the receipt every time. Before the savings were automatically put... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I purchased on 5/22/26 two boxes of…

I purchased on 5/22/26 two boxes of Jimmy Dean Sausage Spiral Croissants which I scanned to verify at the store. When I redeemed for cash back I again had to scan them. Now I didn’t receive the reward and want to know why. It was plainly shown on the receipt as JD sausage spiral.
Nancy Fetty

May 22, 2026
Unprompted review
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Rated 3 out of 5 stars

Not finding offers on the things I buy…

Not finding offers on the things I buy most often as much as in the past. At least not at the time I need them.
Examples:
Bourbon
Northern tissue
Temptations cat treats
Dentalife dog treats
Meow Mix (any variety)
Fresh Step
dairy products

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect credit

I purchased four Dannon Light and Fit Yogurt at Food Lion on 5/21/26 and only received credit for 1 . I had to purchase two containers to qualify for the .$75. The receipt clearly marked 4 containers were purchased. Please correct.
Thanks you.
Chris Pearce

May 21, 2026
Unprompted review
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Rated 1 out of 5 stars

It was horrible and very frustrating

It was horrible and very frustrating. Sales changing between order & pick up. That is NOT FAIR!!! Especially to a disabled person!!! This has happened to me many times in the last few months. I am in the top 1% of Savers on this app & I am ready to close my account & leave.
Maybe that’s what you want me to do.
Had 3 items excluded

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Last week I submitted the rebate offer…

Last week I submitted the rebate offer for Blue Buffalo Nudges. Two bags. I was only given “one” rebate. Fred Meyer had on sale buy one get one. I had let that go and did not contest that rebate because I did not want to waste my time arguing this. The rebate reappeared again this week and I took advantage of the offer again yesterday. I scanned my “Nudges” before checkout and it appeared valid. When I got home and tried to redeem that offer it required me to scan items. When I scanned the Nudges they did not register. I scanned a different flavor of the same offer and now you are refusing it. I regularly say 5 to 10 percent of my redemptions do not go through but I “let it slide. Example. On last weeks redemption for Nudges ibotta also offered a rebate for any dog treat. I did not receive that either. Hmmmm. I’m losing my trust and satisfaction. Thanks for your time. I look forward to your reply

May 18, 2026
Unprompted review

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