It’s always been fun to use Ibotta; however, lately many of the items that I have checked on my list and (scan - verify) in the store are missing once I scan my receipt. I’ve never had that issue in t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.
Contact info
Denver, United States
- support@ibotta.com
- ibotta.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Learning experience
I started out a little confused but by following the directions I was able to learn and get a little cash back after a few days.
Why I chose this business:
Rising prices drove me to try something outside my comfort zone
It would be nice if we actually made some money
It would be nice if there were actually stuff on here that people bought! It used to be that we actually made some good money but as the years have gone on were lucky if we make 5 cents a month! To be honest Ibotta has been pretty disappointing lately. :(
Awesome customer service!
Awesome customer service!! Christina as very helpful, efficient and kind!!
Missing 2 offers even though I marked…
Missing 2 offers even though I marked them as being on receipt and they are clearly there. Disappointed.
Been really happy with Ibotta over the…
Been really happy with Ibotta over the years! Great that you point out if we miss an offer and you allow us the opportunity to find it and claim it! The only downside is if you exchange an item for size or color, your lose your cash back for that item.
This was easy!
Love ibotta
Love getting money back on the items I buy! Super easy just link your accounts with Ibotta and they do the rest!
Great selection
Work well with my shopping list of great deals and treats
I didn't get get credit for the face concealer
I didn't get get credit for the face concealer.
Your automated help is no help and I…
Your automated help is no help and I can not get in touch with anyone who can help
Stupidest app ever
Stupidest app ever. They make you jump through hoops for pennies. Don't waste your time. I got rid of it because they kept telling me I didn't submit the entire receipt when I can clearly see everything they said they can't see so don't even try this app, minimal stuff to get cash back on and hope you even get it. And then you can only email them because they don't have people there who can talk to customers, just robots, hate that. I deleted and lost like 8 bucks and something, oh well, it's not worth it, just one more thing to stress about, so don't even bother trying it. Good luck staying in business ibotta!!!!
Missing my 75 cents each on Busch beans…
Missing my 75 cents each on Busch beans
4 cans which should have been $3
Great App! The deals are awesome and so easy to…
The deals are awesome and so easy to get. IBOTTA is my favorite app. Love that they will let you know if you forget to select the item. Very fair.
Ease of use and savings
The App is very easy to use AND, more importantly, the savings are impressive!
I find it very dofficult to get my…coupons read correctly and repaid
I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the time to search online is crazy. Also, why have my stuff linked if you aren’t going to automatically rebate us? Please help me understand how this is all worth it.
Polar soda rebate
For some reason, the Polar soda did not register on the app, but after scanning the upc code in? I quickly received the 25 cents per bottle. thanks Ibotta!
Why is it that Ibotta pick & choose…Getting frustrated!
Why is it that Ibotta pick & choose what & when you wanna give MY cash back??? I have an offer that been pending for days now without resolve! I’ve been doing Ibotta for almost 10 years & I ain’t trying to get over on nothing! I always scan each & every single time I use the app but it appears that I’m getting questioned more & more! I did use to enjoy doing it but I’m gonna cut back more. I’m retired but this would just give me something to do…
Help came easily.
I just knew I would have trouble with my Rouses receipt. And as I expected, this receipt did not scan properly. When I requested my missing cash, it was accepted one first attempt.
I am still missing cash back on three…
I am still missing cash back on three items that are clearly evident on my receipt.
Was not given proper cashback for items and amounts purchased. Thus I am then missing the week bonus.
This seems to be a common issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








