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ICECARTEL.COM Reviews 

311
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and appearance of the jewelry, noting that items often exceed expectations and possess a luxurious look without the high cost of real diamonds. Many appreciate the use of durable materials like 925 silver and confirm that moissanite stones sparkle brilliantly and pass diamond testers. The customer service is frequently praised for being responsive, helpful, and dedicated to assisting with specific requirements, making the ordering process smooth and pleasant. However, some customers also noted issues with delivery times, with orders sometimes taking longer than expected to ship or arrive, and occasional problems with receiving free items or GRA certificates. A few other people also felt that customer support was lacking, experiencing difficulties with exchanges, unexpected charges, or receiving jewelry without proper stamps indicating material composition.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the great shine, quality feel,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship, shine,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting its ease and speed.... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

REAL:Delivery took 28days, all items were in one jewelry box wrapped in bubble wrap together. The 2yellow chains were meh, BUT I was very satisfied with the 5-layer VVS ring, its gorgeous!! Looks jus... See more

Company replied

Rated 5 out of 5 stars

I searched at least 5 different jewelry store for moissanite and ice cartel has the best prices and review videos online.. you can see yourself that the diamonds dance in the light.. I purchased a moi... See more

Company replied

Rated 5 out of 5 stars

Are you looking for a custom pendant or a high-quality moissanite chain ?, but aren't sure which jeweler to choose? IceCartel is the premier choice. Although I have not yet received my order, I am alr... See more

Rated 5 out of 5 stars

I recently purchased a moissanite tennis chain and bracelet bundle from Icecartel. The pieces shine a lot in the light and definitely give a clean luxury look without spending real diamond money.... See more

Company replied


Company details

  1. #86 of 148 best companies in Jewelry Store

About ICECARTEL.COM

Written by the company

IceCartel is the #1 moissanite hip hop jewelry brand in the world, trusted by over 1 million customers worldwide.

Our story began over 30 years ago in the New York Diamond District. We still cut, shape, and polish every piece in-house to ensure the highest level of craftsmanship and quality control.

We specialize in high-quality moissanite jewelry, lab diamond jewelry, and hip hop chains, bracelets, and rings designed for maximum shine and durability.

Worn by A-list artists including Rick Ross, Fivio Foreign, Rubi Rose, Rich The Kid, Trippie Redd, Lil Mosey, BigXthaPlug, Smokepurpp, and NELK, IceCartel is a leading name in hip hop jewelry culture.

Crafted by expert jewelers in the USA, our pieces feature premium VVS moissanite stones and high-grade materials. Whether you're looking for a Moissanite Cuban chain, Diamond Tennis chain, or iced out bracelet, we deliver luxury quality without the traditional retail markup.

Shop IceCartel:
IceCartel Official Website
Moissanite Chains Collection
Cuban Link Chains
Tennis Chains


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

311 reviews

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Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(311)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a moissanite…

I recently purchased a moissanite tennis chain and bracelet bundle from Icecartel. The pieces shine a lot in the light and definitely give a clean luxury look without spending real diamond money. The yellow gold finish looks great in person, and the moissanite stones have strong sparkle and pass a diamond tester.

I also appreciate that the jewelry is made with 925 silver instead of cheap alloy metal, so it feels more durable than a lot of fashion jewelry brands online. Customer service responded to my questions quickly, and the ordering process was smooth.

Overall, good option if you want a flashy everyday jewelry look at a more affordable price point.

May 26, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Randy!

It's truly delightful to hear you loved the Moissanite Chain and Bracelet you purchased from us. We are also grateful for your kind words and generous rating. It means a lot to us, and we value our customers' insights as we always aim to grow and improve our service. Thank you so much for choosing and supporting IceCartel!🔥

If you ever need help with anything, please don't hesitate to reach out to us. We're always available and happy to help our customers.

We look forward to serving you again!💎✨

Rated 5 out of 5 stars

This was a long time coming

This was a long time coming. I say this because for the past few years I've been looking for jewelry that would be solid, high quality and timeless. Little did I know I'd find a whole set. My jewelry set came delivered in hand after signature, that's when I knew it was official. Once I opened the box, an sky blue box was revealed, more excitement with depended breaths and increased heart rate. Then the jewelry was revealed upon opening the blue ice cartel jewelry box. The inside lined with black velvet with my jewelry carefully wrapped. Once in my hand, my jaw dropped, just like ice in my hands it was cold to the touch every inch of my necklaces covered. I'm in love 😘💕 the bracelet, the earrings. I didn't want to take it off. Best quality jewelry ever.

May 13, 2026
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Reply from ICECARTEL.COM

Hey Aisha!

Wow! Thank you so much for your thoughtful and kind feedback!🙌 We truly appreciate you taking the time to leave us your generous review and high rating. We're thrilled to hear that you're satisfied and generally pleased with your purchase from us. It really means a lot to us to hear about your fantastic experience, as we always strive to ensure our customers get the best from us.

If you ever need assistance or help, please don't hesitate to reach out. We're always happy to support our customers.

We also sincerely appreciate your support for IceCartel. Thank you for choosing us for your jewelry. We look forward to serving you again!💙💎

Rated 5 out of 5 stars

These guys were super professional csn…

These guys were super professional csn complain and the jewelry was not plastic looking that’s why I shopped with them again I can’t wait to see my new pieces in two days

May 24, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there!

We're really glad to know you're highly satisfied with our products and service!💎✨ We appreciate and value your thoughtful feedback and awesome rating. This means a lot to us to know you're glad with your experience with us. We're also excited about your upcoming pieces; we know you'll look effortlessly good in them!

Thank you so much for choosing us for your Jewelry! If you need any help, please don't hesitate to reach out to us. We're always glad to help our customers.

Looking forward to serving you soon at IceCartel!🙌

Rated 5 out of 5 stars

Awesome chain

Awesome chain, really catches people attention when out.

May 20, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Jose!

Glad to know you're rocking your piece!🔥 We're truly delighted to know that you had a great experience with your purchase from us. Thank you so much for taking the time to leave a good review and 5-star rating for us. We really appreciate it, and it means a lot to us as we always strive to grow and improve our service.

We also wanted to thank you for choosing and supporting IceCartel. Looking forward to your next piece with us!💎🙌

Rated 5 out of 5 stars

Thank you for making a prior experience…

Thank you for making a prior experience right by sending me an item.

May 15, 2026
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Reply from ICECARTEL.COM

Hey Benjamin,

Thank you for leaving us your kind review and generous rating. We're glad to know we can provide you with a satisfying experience. We also wanted to let you know that we are grateful for your support and trust in us.

If you need help with anything else, please feel free to reach out to us. We're always here and happy to help our customers!

Thank you for choosing IceCartel. We hope to see you soon!💎🙏

Rated 5 out of 5 stars

Just ordered

Just ordered. Looking forward to getting them in

May 21, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there!

Thank you for choosing Icecartel!💎 We're sure you'll rock those pieces from us, and we're excited for you as well. Your kind feedback and generous rating are highly appreciated by our team. It means a lot to know that you had a good experience with us.

We are truly grateful to have you as our customer. If you need any help, please feel free to reach out to us. We're always glad to assist our customers.

Hoping to see you again at IceCartel!❄️✨

Rated 3 out of 5 stars

for the price all good but only thing…

for the price all good but only thing mossaitte should pass diamond tester but mine dont

April 20, 2026
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Reply from ICECARTEL.COM

Hey there,

Thank you for your purchase and for taking the time to leave a review. We’re really glad to hear that you’re happy with the piece overall and feel it offers good value.

Just to clarify one thing - the item you purchased is a CZ (Cubic Zirconia) piece. While CZ is a great-looking stone, it will not pass a diamond tester the way Moissanite does. That’s why your piece is not testing positive on a diamond tester.

Our Moissanite jewelry is different - Moissanite stones are designed to pass standard diamond testers, and all Moissanite pieces we sell will do so.

We appreciate your support and hope you continue enjoying your jewelry. If you have any questions, we’re always here to help. 🙏

Rated 5 out of 5 stars

Loved it and will come back

May 18, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there!

We are delighted to hear that you loved our product.🔥Thank you so much for supporting Icecartel. We are truly grateful to have you as our customer. We also appreciate your kind words and 5-star rating; they mean a lot to us.

Looking forward to seeing you again at Icecartel!💎✨

Rated 5 out of 5 stars

Great earrings

Great earrings, the needle of the earrings lacks strength tho and bent with little force.

April 20, 2026
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Reply from ICECARTEL.COM

Hey Luke! We are so glad to hear that you loved the earrings and had a good experience with us. Thank you so much for your kind words and generous rating. It means a lot to us, and we are really grateful to customers like you. We are excited for you about your new pieces with us as well.

Looking forward to serving you again at IceCartel!💎✨

Rated 5 out of 5 stars

Came Fast and secure

Came Fast and secure, very pleased

May 10, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Robin!

We're glad to know you are very pleased with your purchase and experience with us! It means a lot to know of your kind feedback, as we always strive to improve. Really appreciate your support, and we hope to see you soon at IceCartel.

Looking forward to your next piece!🔥💎

Rated 5 out of 5 stars

Awesome place to get silver gold…

Awesome place to get silver gold jewelries.
Highly recommend!

May 15, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there! We're really glad to know you had a great experience with us, and thank you so much for supporting us by recommending and leaving us a generous rating. We are truly grateful to have customers like you, and we're excited about your next pieces with us.

We look forward to serving you again at IceCartel!❄️✨

Rated 5 out of 5 stars

Bought some earrings for my wife and I…

Bought some earrings for my wife and I was so impressed with the quality and the shine that I had to get a pair for myself and I don’t even have my ears pierced yet!

May 15, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Tony!

It made our day to know that you loved our product and had a great experience with it. We really appreciate you taking the time to leave us with a kind review and generous rating. Your feedback helps us grow and improve, and we’re glad to know that you’re satisfied with our service. Thank you so much for supporting IceCartel.

Looking forward to your next piece with us!💎

Rated 5 out of 5 stars

Good think you very much for it you…

Good think you very much for it you guys do a great job

May 6, 2026
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Reply from ICECARTEL.COM

Hey Brayden!

We are glad to know that you had a good experiece with us and we are delighted that you are satisfied with our service. It means a lot to our team as we strive to always keep on improving.🔥 Thank you so much for supporting and choosing IceCartel.

We look forward to seeing you again at IceCartel!

Rated 5 out of 5 stars

Jewelry was shipped fast

Jewelry was shipped fast, discreet, & as advertised. Will shop again

April 10, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there!

Thank you so much for your generous rating and kind words! It means a lot for us to know that you had a great experience shopping with us. We truly appreciate your support, and we are excited about your next pieces with us.🔥

Looking forward to seeing you again at Icecartel!💎

Rated 5 out of 5 stars

Excellent quality and fast shipping.

May 11, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey there, we're delighted to know you have had a great experience with our product and service. Thank you for taking the time to leave us your kind feedback and 5-star rating.

We look forward to serving you again at IceCartel!💎✨

Rated 5 out of 5 stars

Outstanding looks

Outstanding looks, and quick shipping!

May 6, 2026
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Reply from ICECARTEL.COM

Hey Michael!

We're glad you had a great experience shopping with us. Thank you so much for the kind feedback and 5-star rating. It really means a lot to us as we are always striving to grow and improve. We appreciate you choosing IceCartel.

We look forward to seeing you again at IceCartel!❄️✨💎

Rated 5 out of 5 stars

PERFECT NECKLACE

The necklace is perfect and arrived on time just as i was informed! THIS is the place to buy all you iced out products - no other company can match their customer service!

May 11, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Javier, we're glad to know you loved our product and service! 🔥 We really appreciate you taking the time to leave us a thoughtful review and a high rating. Thank you for supporting IceCartel!

Looking forward to serving you again💎✨

Rated 5 out of 5 stars

Great looking website

Great looking website! Ordering was easy and fast shipping times. Prices were a lot better than other competitors for the same product!

May 11, 2026
Unprompted review
ICECARTEL.COM logo

Reply from ICECARTEL.COM

Hey there!

We're truly delighted to hear you had a great experience with us. We also appreciate your kind feedback and high rating on our website and quality of service. Thank you so much for choosing and supporting us.

We look forward to serving you again. See you soon at Icecartel!🔥💎

Rated 5 out of 5 stars

Pretty nice experience just waiting on…

Pretty nice experience just waiting on my Chan to come in

May 10, 2026
Unprompted review
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Reply from ICECARTEL.COM

Hey Guidry!

We're very pleased to know you had a good experience with us. Thank you so much for the generous rating! 🔥 We really appreciate your kind feedback with us on having a smooth and great experience.

We're excited for you on your new piece as well!💎

Rated 5 out of 5 stars

The chain is amazing and good quality

The chain is amazing and good quality, the box it came in is amazing and good quality as well, will definitely be buying again!

May 1, 2026
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Reply from ICECARTEL.COM

Hey Elizabeth!

We're glad to know you had a great experience with us. Really appreciate your high rating and kind feedback; it means a lot to us, as we're always working to grow and improve. We're also excited about your next pieces with us!

See you soon at IceCartel ❄️💎

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