Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Absolutely disappointing and misleading experience – avoid this service!
I am extremely disappointed with ID Photo Pro. The way this service is presented is not transparent at all. I was not clearly informed that I was signing up for a subscription, and I have now been charged € 39,90 per month since February without being aware that a recurring payment was being taken.
A subscription of this cost should be communicated clearly and openly before any payment is made. Hiding such important information behind unclear terms is unacceptable and feels misleading.
On top of that, the actual service was not even useful. The ID photo I created through ID Photo Pro was too blurry and poor quality to be accepted for my driving licence or passport. So I paid a significant amount of money for a service that did not deliver a usable result.
I strongly recommend that others be very careful before using this service. A company should be transparent about subscriptions and provide a product that actually meets official requirements. My experience has been extremely negative, and I would not use ID Photo Pro again.
July 21, 2026
Unprompted review
Reply from Id Photo
Hello Sonja Veit,
Thank you for taking the time to share your experience. We're sorry to hear that our service did not meet your expectations.
We also regret that the photo did not meet the required standards for your application. We encourage you to contact our Customer Support team so we can review your case carefully and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Fraud !!!!!
Fraud !!!!!! Don't pay it or you will be automatically suscribed to their 40€ monthly plan.
July 21, 2026
Unprompted review
Reply from Id Photo
Hello Alessio Mestrinaro,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Fraud!!!
Fraud!
They took my money without my consent.
It was not cleary stated that if i buy a photo they will take another 39 eur in a few days.
This is not normal, u need a service like this in a hurry and they scam you for a stupid and almost useless service!
I hope your website will be taken down, thieves!
Those were my last money for this month! For what?!?? For a stupid picture???
July 19, 2026
Unprompted review
Reply from Id Photo
Hello Cristina Stanciu,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case carefully and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Your service is a scam
This is a scam, you are charging me for services I didn’t order.
July 15, 2026
Unprompted review
Reply from Id Photo
Hello Vendula Dohnalová,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Very easy and useful.
July 18, 2026
Unprompted review
Reply from Id Photo
Hello María Rueda,
Thank you for your wonderful review! We're delighted to hear that you found our service both easy to use and useful.
Providing a simple and convenient experience for our customers is always our goal. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Dont use their service
Dont use their service. Evwn when used once, would unknowingly sign you up for heft monthly payments. Fraudulent
June 11, 2026
Unprompted review
Reply from Id Photo
Hello Mohsin Ali,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Hidden Subscription Charge
Thought I was only paying €2.90 for passport photos (which were not accepted for a passport application). Had no idea I was signing up to a subscribed service where €39.90 was taken within 48 hours. Hidden charges that when I complained was told they are clearly stated, well I did not see them? Would not use them again. I was told the money only held by my bank but a week later it’s still not released? Bad experience and would not recommend
July 10, 2026
Unprompted review
Reply from Id Photo
Hello Aoife O'Brien,
Thank you for taking the time to share your experience. We're sorry to hear that it did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case carefully and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
This service is clearly a fraud
I just wanted an id format photo. I paid 2,90€. Then a 39,90€ hidden suscription is contracted.
It's clearly a fraud
July 15, 2026
Unprompted review
Reply from Id Photo
Hello Daniel Celar,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Reply from Id Photo
Hello Waël Poirson,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We encourage you to contact our Customer Support team so we can review your case and provide you with personalized assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
i purchased a photo
i purchased a photo and then was charged a monthly subscription
September 17, 2025
Unprompted review
Reply from Id Photo
Hello Paul Byrne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the subscription charge. We kindly invite you to contact our Customer Support team with your order details so we can review your case thoroughly and provide you with the appropriate assistance as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
SCAM SITE
Purchased a one-time offer for €2,90, and ended up being charged €40 a couple of days later, because I was forcefully handed a monthly membership, that I never signed up for. This site is a scam, don’t buy anything from them, unless you want to get charged €40 each month unwillingly and unknowingly
July 14, 2026
Unprompted review
Reply from Id Photo
Hello Benjamin Absalonsen,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the charge and your subscription. We'd like the opportunity to review your case in detail and provide you with the appropriate assistance. Please contact our Customer Support team with your order details so we can investigate your situation and assist you as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
They are thieves
They are thieves. You pay for a photo (2,90€) and then your card is debited for more than 30€ without any explanation and reason, without asking for your approval. This site is not trustworthy. To be avoided
July 13, 2026
Unprompted review
Reply from Id Photo
Hello Sylvie Dany Maffeis,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We have carefully noted your comments regarding your order and the charge you mentioned, and they have been forwarded to our customer service team for review.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our services.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Fraudulent website
When I ordered the « picture », it asked for a one time payment of 2.90€. In very small font somewhere, it mentioned that I would need to pay for a monthly subscription of nearly 40€ as well. As I read on online forums, this is a well-known scam that ignores European law on the fact that subscriptions and their price need to be clearly and visibly explained in a way that doesn’t lure or confuse the customer. I do not recommend using this website at all.
July 10, 2026
Unprompted review
Reply from Id Photo
Hello Pauline Foret,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We have carefully noted your comments regarding your order and the subscription concerns you mentioned, and they have been forwarded to our customer service team for review.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our services.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
ARNAQUE ABONNEMENT ATTENTION SITE…
ARNAQUE ABONNEMENT ATTENTION SITE FRAUDULEUX
July 11, 2026
Unprompted review
Reply from Id Photo
Bonjour,
Merci d'avoir pris le temps de partager votre avis.
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous avons bien pris en compte votre remarque et l'avons transmise à notre service client afin qu'elle soit examinée.
Nous vous remercions pour votre retour, qui nous aide à continuer d'améliorer nos services.
Cordialement,
L’équipe ID Photo
📧 contact@id-photo.pro
📞 03 74 82 04 30
🕘 Du lundi au samedi, de 8h à 20h
Extremely poor Service
Extremely poor Service. Photo not accepted by passport office and very misleading subscription of 39.99 . AVOID
July 3, 2026
Unprompted review
Reply from Id Photo
Hello Aisling Foy,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation and provide you with the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
It is a scam
It is a scam. You think you will pay 3€ for digital photo and they automatically oblige you to subscribe with monthly fee of 40€.
They never ask you if you agree or even send you a proof .
Run away fast !
June 24, 2026
Unprompted review
Reply from Id Photo
Hello Beaulieu Sophie,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can carefully examine your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I couldn’t download the photo!
I couldn’t download the photo!
Also the subscription was a shock.
Got out of it asap!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Eilis Kelly,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the difficulty downloading your photo.
We would appreciate the opportunity to review your case in more detail. Please contact our customer support team so we can investigate your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Very bad
Very bad. See my E-Mail from 7th july.
I never booked such a abo but have to pay for it!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Tobinski,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We understand that you have already contacted our customer support team. Your comments have been noted, and if you would like us to review your case again, please feel free to reply to your existing email. Our team will be happy to take another look and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I didn’t want to subscribe and have…
I didn’t want to subscribe and have been charged for it. I just wanted to try and buy one unique picture for 2,90€. This is unfair.
July 6, 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can carefully examine your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Be very careful because they will…
Be very careful because they will rightfully charge you 2,90€ for your pic but the next day they will charge 39,90€ for a monthly subscription WITHOUT your real consent (I'm sure they wrote some little sentence in a pages long terms and conditions but obviously this is abusive anyway).
July 4, 2026
Unprompted review
Reply from Id Photo
Hello Marion Duchemin,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the subscription and the charge you mentioned, and we take this type of feedback very seriously.
Your comments have been forwarded to the appropriate department for review. If you have contacted our customer support team, your request will be carefully examined so that the appropriate assistance can be provided.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
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