Very disappointed with this company!!!!!!!! I choose just to do photo for passport only and they try to charge me with subscription witch I didn’t want for 39.99 without any notification. Thank to the... See more
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
I couldn’t download the photo!
I couldn’t download the photo!
Also the subscription was a shock.
Got out of it asap!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Eilis Kelly,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the difficulty downloading your photo.
We would appreciate the opportunity to review your case in more detail. Please contact our customer support team so we can investigate your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Very bad
Very bad. See my E-Mail from 7th july.
I never booked such a abo but have to pay for it!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Tobinski,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We understand that you have already contacted our customer support team. Your comments have been noted, and if you would like us to review your case again, please feel free to reply to your existing email. Our team will be happy to take another look and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I didn’t want to subscribe and have…
I didn’t want to subscribe and have been charged for it. I just wanted to try and buy one unique picture for 2,90€. This is unfair.
July 6, 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can carefully examine your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Be very careful because they will…
Be very careful because they will rightfully charge you 2,90€ for your pic but the next day they will charge 39,90€ for a monthly subscription WITHOUT your real consent (I'm sure they wrote some little sentence in a pages long terms and conditions but obviously this is abusive anyway).
July 4, 2026
Unprompted review
Reply from Id Photo
Hello Marion Duchemin,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the subscription and the charge you mentioned, and we take this type of feedback very seriously.
Your comments have been forwarded to the appropriate department for review. If you have contacted our customer support team, your request will be carefully examined so that the appropriate assistance can be provided.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
They signed me up to a monthly…
They signed me up to a monthly subscription without my knowledge.
I only used the site for a one-time purpose and realised 2 days later that a monthly subscription charge was applied.
This is pure subscription fraud and I've already asked for a refund. This is not the right way to grow your company.
July 4, 2026
Unprompted review
Reply from Id Photo
Hello Sai Pradeep,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the subscription and your refund request, and we take this type of feedback very seriously.
Your comments have been forwarded to the appropriate department for review. Our customer support team will carefully examine your case and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Website is modifying your shipping…
Website is modifying your shipping address automatically to a wrong address and there is no possibility to amend the shipping adress neither cancel the order that is sent to incorrect adress.
July 6, 2026
Unprompted review
Reply from Id Photo
Hello Stephane,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the shipping address associated with your order.
Your comments have been forwarded to our customer support team for review. We encourage you to contact us directly with your order details so that we can investigate your case and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I was charged a subscription without knowledge
I was charged a subscription without full disclosure.
After my first ephoto purchase, I could not order another, or it was very difficult. I tried to contact customer service 2 times and they only got back to me after the first order. I never heard from them again. I do NOT recommend them!
Sincerely,
H. Loell
June 30, 2026
Unprompted review
Reply from Id Photo
Hello Holly Loell,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I never asked to join the plan and made…
I never asked to join the plan and made the monthly payment. It somehow automatically keep my card details and charge me every month. It is Fraud and do not use.
July 2, 2026
Unprompted review
Reply from Id Photo
Hello Hua Rong,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SCAM CHARGE YOU FOR ONE PHOTO AT £2.90…
SCAM CHARGE YOU FOR ONE PHOTO AT £2.90 AND THEN PER MONTH £39.90 SCAM AND THEY DO IT SNEEKY.
DON'T USES
June 30, 2026
Unprompted review
Reply from Id Photo
Hello Aaron,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SPAM SERVICE
They have activated subscription without approvation and have taken money without any service.
June 29, 2026
Unprompted review
Reply from Id Photo
Hello Mattia,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns and take all customer feedback seriously.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation, answer any questions you may have, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
BE AWARE THIS IS A SCAM
BE AWARE THIS IS A SCAM. You will be offered an initial minimal cost for a photo and then without any further warning or obvious reference to a subscription they will use your details to charge a c£40 pcm ‘subscription’ fee. THIS IS A FRAUDULENT/SCAM WEBSITE AVOID AT ALL COSTS!!
June 28, 2026
Unprompted review
Reply from Id Photo
Hello Sean,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns and take all customer feedback seriously.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation, answer any questions you may have, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
No document received and monthly taxes
Paid 2 euro 90 and got nothing at all.
Careful for the monthly charges you didn't ask for!
June 27, 2026
Unprompted review
Reply from Id Photo
Hello Nolwen,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and clarify your situation, we kindly invite you to contact our customer support team. We will carefully investigate your request and do our best to provide you with the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Signed in to get one photo altered for…
Signed in to get one photo altered for a passport and 3 days later I have my bank ringing me about a transaction for ID photo. So apparently I had taken out a monthly subscription which was not at all what I had signed up for. So watch out for using this website for photos..
June 27, 2026
Unprompted review
Reply from Id Photo
Hello Niamh Connolly,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback seriously.
To allow us to review your situation and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Once we have reviewed your case, we will be happy to assist you as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Misleading information
I was totally disappointed in this app and the service provider.
May 25, 2026
Unprompted review
Reply from Id Photo
Hello Barclay Mckenna,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment and take all customer feedback seriously.
We would appreciate the opportunity to better understand what happened and assist you. Please feel free to contact our customer support team so we can review your case and work towards the most appropriate solution.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I never subcribed to this site.
I never subcribed to this site. I payed 39.93 € every month from decembre to may which means I payed almost 300 € for NOTHING. They never told me I needed to subscribe. I only used this site once to buy pictures ONCE.
June 25, 2026
Unprompted review
Reply from Id Photo
Hello Charlotte Castelnot,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns and understand your dissatisfaction regarding the charges you mentioned. We take all customer feedback seriously and appreciate the opportunity to review individual situations carefully.
Our team is available to examine your case in detail and verify the information associated with your account so that the appropriate assistance can be provided.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
They assigned me to a monthly subscription without making it clear
They assigned me to a monthly subscription that I never applied for, and it was not clearly stated in the description of the service I purchased. I realized two days after my purchase that they had deducted a much larger amount than the one-time purchase price. Only later did I realize that it was due to a monthly subscription.
June 17, 2026
Unprompted review
Reply from Id Photo
Hello Benigna Csonka,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the charges you mentioned. We take all customer feedback seriously and appreciate the opportunity to review each case individually.
We encourage you to contact our customer support team so that we can review your account details, verify your specific situation, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Do not use
Do not use. Used for passport photo and then took 39.90 from my bank without my permission or signing up
June 24, 2026
Unprompted review
Reply from Id Photo
Hello Janet Irvin,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the charge you mentioned. We take all customer feedback seriously and appreciate the opportunity to review situations such as this.
We encourage you to contact our customer support team so that we can review your account details, verify your specific case, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
paid 3 euro for a passport id photo…
paid 3 euro for a passport id photo just to be declined as '' cropped to close'' even tough the picture is taken right..... what a scam
June 23, 2026
Unprompted review
Reply from Id Photo
Hello Lavinia Puicar,
Thank you for taking the time to share your feedback.
We are sorry to hear that your photo was not accepted and understand your frustration regarding the situation described. We take all customer feedback very seriously.
We kindly invite you to contact our customer support team so that we can review your case in detail and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
This website is a fraud
This website is a fraud. Be careful. They charged me 39.90 euros, even though I had ordered an ID photo for 2.90 euros. According to customer service, I supposedly agreed to a monthly subscription, which is completely wrong. I’d also like to add that, on top of that, the ID photo didn’t even meet the required standards, so I couldn’t use it.
June 3, 2026
Unprompted review
Reply from Id Photo
Hello Maxime Sanchez,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the service and the charges mentioned. We take all customer feedback very seriously.
We kindly invite you to contact our customer support team so that we can review your case in detail, verify the information related to your account, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Bought pictures for 2.90 euros ..
Bought pictures for 2.90 euros ... and then they kept my cb number and tried to take 39.90 euros ...as an monthly forfait ... what a scam!!!!
Numéro de client 1370405
June 12, 2026
Unprompted review
Reply from Id Photo
Hello Nathalie Nompex,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand the concerns you have raised. We take all customer feedback very seriously.
We kindly invite you to contact our customer support team so that we can review your case in detail and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
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