We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were amazing! Steve and Dave did a fantastic job of clearing my relative’s house after he died and we discovered he’d been a serial hoarder. It took four days of hard work and they consulted... See more
Company replied
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Dave and Dan arrived shortly after we confirmed and paid in advance for the job. Very professional, clean and super tidy. Left the place smelling good, no trace of the sewage that had leaked up t... See more
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Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Prompt and professional service
Recently experienced a flooded basement where two bedrooms (one ensuite) are situated. IRG (Ideal Response Group) came out within a few hours of our first call to them on a Sunday evening to evacuate standing water, remove carpets and sanitise the area. After this first call out IRG sent another team, Steve and Darrell, who handled the subsequent steps of stripping out all fitted furniture, skirting boards, floor tiles, plaster board as well as removal of radiators. The guys did an excellent job, arrived on site early, clarified the scope of work and immediately got started. They carried us along and kept us updated as they progressed. They kept the area tidy and free to move around in. It was obvious they genuinely cared about the work and we immediately felt at ease with them both. When they were done, our basement was left both clutter free and smell free with dehumidifiers and air movers in place. We couldn't recommend these guys and this company highly enough.
July 31, 2025
Unprompted review
Reply from Ideal Response
Hi Adeola,
Thank you for taking the time to share such detailed feedback. We’re so pleased we could help with the flood restoration work in your basement and bedrooms, especially getting to you quickly on a Sunday evening when you needed us most.
It’s great to hear the initial call-out team were able to remove the standing water, carpets and sanitise the area, and that Steve and Darrell followed through with the strip-out and drying process to get everything ready for recovery. Knowing you felt informed, at ease, and happy with the results is exactly what we aim for.
We’ll make sure your kind words are passed on to the team, they’ll be delighted to know their hard work and care made such a difference.
Thanks again for the recommendation, and we’re always here if you need us in the future.
All the best from the Ideal Response team.
A brilliant and professional experience from start to finish
I had a great experience with Ideal Response for some mould remedial work I needed done in my kitchen. The communication and regular updates were excellent, and the support from George in the sales team was outstanding. He was especially helpful and patient while I sorted a few issues before the work could go ahead. George managed to get me booked in quickly and worked around my schedule, which was a huge help.
When the technician Renatas came to carry out the work, he was friendly, efficient, and very diligent. He took the time to walk me through what he was doing, which really helped build confidence that every effort was being made to ensure a high-quality result and from what I can see, the outcome is brilliant.
Overall, a smooth and professional experience from start to finish. I’d definitely recommend Ideal Response to anyone needing mould remedial work.
June 27, 2025
Unprompted review
Reply from Ideal Response
Hi Richard,
Thank you for taking the time to leave such a thoughtful review. We're so pleased to hear that everything went smoothly with your mould remedial work, from the first point of contact right through to completion.
It’s great to know you felt supported and well-informed throughout the process. We always aim to make things as stress-free as possible, so we’re glad to hear the technician helped build that trust and confidence while delivering quality results.
We really appreciate the recommendation and are here if you ever need us again in the future.
Thanks
Fantastic
I’ve worked with Ideal over the past two weeks, from hazardous material surveys to removal, encapsulation, and deep cleaning. The level of work and advice provided before, during and after was brilliant. From Kashah in the office to the amazing Dan and Jay on our various sites across the UK, they were always on hand to help and advise. A lot of the work was requested and carried out in very short notice.
June 6, 2025
Unprompted review
Reply from Ideal Response
Hi Ben,
Thank you for the great feedback! We’re really pleased to hear that the support you received throughout the hazardous material surveys, removal, encapsulation, and deep cleaning was up to standard.
We know how critical it is to get these types of jobs done safely, professionally, and often at short notice, so we’re glad we could be there when it mattered. It’s also great to know the team kept you well-informed and supported throughout the process.
We truly appreciate you taking the time to share your experience and look forward to helping you again whenever needed.
Thanks
Kash was soooo lovely
Kash was soooo lovely. I was a hysterical blubbering mess and she was so kind and showed such empathy. I immediately booked in and she was really patient when I had payment issues. Ha ha. But she persevered and got a great team out for me. Thank you.
June 16, 2025
Unprompted review
Reply from Ideal Response
Hi Hannah,
We're so happy to see Kash and our team were able to help you through the process. We pride ourselves on our customer service so it really is great to see how happy you are with your experience.
Kash and our team are always available for you if you're ever in need of our services again in the future.
Thanks
Professional, helpful company
Professional company Kash took our call and sorted everything we needed very professional,caring and understanding. The team of guys that came to us to sort the issues Ben,Renatas,Adian,Ben worked so hard everything was sorted in a timely manner. I would highly recommend these guys great company
June 9, 2025
Unprompted review
Reply from Ideal Response
Hi Sue,
Thanks so much for your kind words! We're really glad to hear Kash made the process smooth and stress-free from the start.
It’s also great to know that Ben, Renatas, Aidan, and Ben delivered the service and care we pride ourselves on. We’ll be sure to pass on your feedback to the whole team, they’ll really appreciate it!
Thanks again for the recommendation, it means a lot to us. We're always here if you need anything in the future.
Thanks
Job well Done
From start to finish George communicated through out the process keeping us informed at each stage.
His team (Steve, Bob, Renatas, and Shaun) on site were very professional and our client was very impressed Steve, Bob, Renatas, and Shaun.
Big Thank You
June 4, 2025
Unprompted review
Reply from Ideal Response
Hi Andrew,
Thanks for taking the time to leave us such a positive review. George and our team will be very happy to see your kind words and know that their efforts are appreciated.
We're always here to help if you're ever in need of our services again.
Thanks
Amazing service
Amazing service. Many thanks to Renatas and Jay for their excellent work. They both worked incredibly hard at our property. They were both very nice and friendly. My sister and I are extremely grateful for their hard work and we are very pleased.
I would highly recommend this company.
Thank you Ideal Response.
June 2, 2025
Unprompted review
Reply from Ideal Response
Hi Nicole,
Thank you so much for the lovely review! We're really pleased to hear that Renatas and Jay took such good care of you and your sister. It’s great to know their hard work and friendly approach made a difference, it’s exactly what we aim for on every job.
We’ll make sure they see your kind words. And we truly appreciate the recommendation.
Thanks again for choosing Ideal Response. We're always here if you need us.
Thanks
Very professional from start to finish
Very professional from start to finish. The guys on site Mark C and Johnny were brilliant. Worked so hard to get our shop back to white after nasty greasy carbon smoke deposits after an oil fire next door to our shop. Kept us informed every step of the way. Would highly recommend their services. Lovely friendly guys who are a credit to the company. Di and Michaela
May 27, 2025
Unprompted review
Reply from Ideal Response
Hi Michaela and Di,
Thank you both so much for the lovely review! We’re really pleased to hear that Mark and Johnny took such good care of you. An oil fire is never easy to deal with, so it’s great to know the team helped get your shop back to looking the way it should.
We’ll make sure your kind words are passed on, they’ll be proud to hear they made such a positive impression. We really appreciate the recommendation and are always here if you need us again in the future.
Thanks
Incredible results
Incredible results! After a small electrical fire in one of our hotel rooms we were unable to let the room despite many attempts by us to clean and scrub. The smoke odour just lingered.
After Ideal Response attended today we were blown away with the results! The room is back in action thanks to these guys. A special mention to both Steve and Danny for their professionalism today and Kian for his swift responses to our emails and for keeping us fully informed of the process. The whole team inspired confidence, and gave us peace of mind that all was safe during the conducting of the odour removal. 10/10 service Thank you.
May 23, 2025
Unprompted review
Reply from Ideal Response
Hi Brian,
Thanks so much for the fantastic review! We’re really glad we could help get the room back in action. Smoke odour can be incredibly stubborn, so it’s great to hear the results made such a difference.
Steve, Danny, and Kian will be thrilled to get a special mention, they all take real pride in their work, so knowing you felt informed and reassured throughout means a lot to us.
We really appreciate the 10/10 and the kind words. If there’s ever anything else we can help with, don’t hesitate to reach out!
Thanks
Calming, Efficient and Effective - an Incredible Team
We couldn't have been happier with the service we received from Ideal Response. After an incredibly stressful incident on our site, their calm, efficient and effective response was exactly what we needed. Kash from the office was able to support us through every step of the process, providing quotes and information as soon as we needed it, even out of hours. As the job evolved and grew, she kept us informed. This experience was then matched by the exceptional on site team, Steve, Dan, Danny & Sean. From the moment they were on site, we knew we could trust them - at a very stressful time they were calm, and were quick to get on with the job. Both ourselves and our further client have been incredibly pleased with the work that was carried out, and would happily recommend Ideal Response, and in particular this team, in the future.
May 18, 2025
Unprompted review
Reply from Ideal Response
Hi Sean,
Thank you so much for taking the time to share your experience. We’re really glad we could be there for you during a stressful situation, and it’s great to hear that Kash and the on-site team of Steve, Dan, Danny, and Sean, were able to provide the support and reassurance you needed.
We know how important clear communication and a calm approach are in moments like that, so it means a lot to hear that came through.
We truly appreciate the recommendation and are pleased to know both you and your client were happy with the outcome. Please don't hesitate to contact us again if you're ever in need of our services.
Thanks
Reply from Ideal Response
Hi,
Thank you for taking the time to leave us a 5-star review, we really appreciate it. We'll make sure to pass on your kind words to Touffik.
Please don't hesitate to reach out to us again if you're ever in need of our services.
Thanks
Steve and Danny came to help clear out…
Steve and Danny came to help clear out my flat they were polite curtious and did a good job.
May 6, 2025
Unprompted review
Reply from Ideal Response
Hi Fiona,
We're glad to see that you're happy with the service you received from us and our team. We really appreciate you taking the time out of your day to leave us a review. Your kind words will be passed over to Steve and Danny, we're certain they will appreciate it.
If you're ever in need of our services again (hopefully you wont be), please don't hesitate to reach out to us.
Thanks
Kash and her team (Steve and Danny)…
Kash and her team (Steve and Danny) have been nothing short of amazing! So helpful & friendly - they made the process of my large insurance claim so much easier. Absolutely recommend this company!!! 10/10
May 2, 2025
Unprompted review
Reply from Ideal Response
Hi Hayley,
Thank you so much for your kind words! We’re absolutely thrilled to hear that Kash, Steve, and Danny made your insurance claim process easier. That’s exactly the kind of support we aim to provide. They’ll be over the moon to know they made such a positive impact!
We truly appreciate the 10/10 recommendation and are so glad we could be there when you needed us. If there’s ever anything else you need, you know where to find us.
Thanks
Job Well Done
Thanks to Sam, Kash and the team for co-ordinating the clearance and clean at our property,and for being flexible regarding organising the works which proved slightly challenging!
Job well done
April 14, 2025
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us a review, it's greatly appreciated.
We're glad that Sam, Kash and the team were able to help you out in your time of need and get everything organised and completed despite the challenges.
Please don't hesitate to reach out to us again in the future if you're ever in need of our services.
Thanks
Ideal Response live up to their name
Ideal Response live up to their name, from Kash with great customer service down to Dan and Ben (good blokes both) who came to site and sorted us out.
April 19, 2025
Unprompted review
Reply from Ideal Response
A massive thank you for taking the time to leave us a great 5-star review. We're glad that we were able to deliver great customer service and get the job sorted out for you. We'll make sure to pass on the kind words to the team.
Give us a call if you're ever in need of our services again.
Thanks
Great experience with Ideal
Great experience with Ideal, from the initial meet with Ollie and Kayleigh, to the work carried out by Mark C and John. They were professional, helpful and clear about the plans and process every step of the way. Thank you!
March 3, 2025
Unprompted review
Reply from Ideal Response
Hi Teasha,
Firstly, thank you taking the time to leave us such a great review. We're really pleased to hear that your experience with us has been positive.
We'll make sure to pass on the kind words to everyone who helped throughout the process.
Thanks again for choosing us and please don't hesitate to contact us again if you're ever in need of our services.
Thanks
Customer Aftercare
Having had a builder’s clean we contacted Ideal Response as there were a few bits we were not happy with. Customer service was great they sent another cleaner that went above and beyond to make sure we were satisfied with the results so now very happy with the cleaning service provided
Thank you for the assistance from Tahlia and the cleaning carried out by Renatas
Highly Recommended
February 26, 2025
Unprompted review
Reply from Ideal Response
Hi Robert,
Thank you for taking the time to share your experience! We're so pleased to hear that the team was able to resolve things quickly and ensure you were happy with the final result. It's always our goal to provide a high standard of service and support, and we're glad we could make a positive difference. Thanks again for the recommendation!
Thank you
Flooded basement
We spoke with Kian on the phone really helpful and responsive . Mark and John attended following a flood in basement and they were fantastic . Really professional and kind and got the job done very quickly and efficiently. Would fully recommend to anyone
March 2, 2025
Unprompted review
Reply from Ideal Response
Hi Rachel,
We’re so glad to hear that Kian was helpful and responsive, and that Mark and John were able to get your basement sorted quickly after the flood. We know how stressful these situations can be, so it’s great to hear that they made the process smooth and hassle-free for you.
Really appreciate the recommendation. If you ever need us again (hopefully not for another flood!), we’re always here to help.
Thanks
Full clean of a property
The whole experience has been dealt with both very professionally and sensitively by the whole team. I cannot thank Mark, John and Kian enough.
They truly went above and beyond.
February 21, 2025
Unprompted review
Reply from Ideal Response
Hi Michelle,
Thank you so much for your kind words! We’re really happy to hear that Mark, John, and Kian provided such a professional and sensitive service. Going above and beyond is what we aim for, and it means a lot to know they made a difference for you.
We truly appreciate your feedback, and if you ever need us again, we’ll be here to help!
Ideal Response review
I can’t recommend this company highly enough!
Kash has been superb! Communication is excellent, she responds very quickly and the job was arranged for the next day! She is calm, empathetic and efficient. She made the whole process so easy and stress free.
Mark and John were absolutely fantastic! They are multi-skilled and were able to do the stripping out, asbestos removal and drying!
Others companies I had quotes from were not able to do all 3 jobs this and had a 2 week before they were able to come out.
Mark was extremely knowledgable and explained exactly what he was doing. He listened to our needs and made sure everything he did was suitable and convenient for us to live with after. They both worked very hard and got the job finished very quickly within a day! Other companies were proposing 3 days work.
They were both polite, warm and friendly and I wouldn’t hesitate to have them back to do further works.
Thank you Ideal Response. I really have been very impressed!
February 24, 2025
Unprompted review
Reply from Ideal Response
Hi Hannah,
Thank you so much for sharing your experience. We’re absolutely delighted to hear that Kash, Mark, and John made the process so smooth and stress-free for you. Kash is fantastic at keeping everything running efficiently, and it’s great to know she was able to arrange everything so quickly for you!
Mark and John will be so pleased to hear your kind words. They take great pride in their work, and it’s wonderful to know their expertise and professionalism made such a difference. We’re also glad we could provide a complete solution and get everything done in just one day!
Your recommendation means the world to us, and we’d be more than happy to help with any future needs.
Thanks again for choosing Ideal Response!
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