Ideal Response Reviews 

Thank you so much Sam for coming out & treating mould in our living space. He was super kind and respectful. He noticed additional areas that were affected and needed work and covered all ground. Thanks again and wishing you a lovely Christmas.

Very impressed with the swift response and thoroughness of the diesel spill clean up at Hatfield Park from Steve and Dave who carried out the work and Kash for coordinating it. The conditions were very challenging due to the wet weather conditions and not only did they feel with the spill they also removed all the contaminated leaf mulch. I would highly recommend and certainly hire them again.

Fantastic experience with Ideal Response, really quick response and very quick turnaround from enquiry to appointment and then full report. Kash was a joy to deal with and went above and beyond to get us what we needed on a very tight timescale, and Yaccine and his team that came to survey and do the report were professional, courteous, very understanding and thorough. Highly recommended, a really professional company with expertise, great customer service and a compassionate approach.

I cannot praise Ideal Response highly enough for the incredible service I received. What started as an extremely stressful situation was handled with such professionalism, speed and genuine care that it completely put me at ease.

A huge thank you to Kash, who was supportive, reassuring and kept me fully updated throughout the entire process. She went above and beyond, and her communication made a world of difference.

On-site, Steve and Dan were absolutely brilliant. Their expertise, hard work and attention to detail were outstanding. They approached everything calmly and confidently, and the results speak for themselves — I was able to clearly see the extent of the damage and feel reassured knowing the situation was being handled by real experts.

The whole team worked efficiently, respectfully and with such a positive attitude. They’ve genuinely been a lifesaver during an incredibly difficult time, and I’m so grateful for everything they’ve done.

I highly recommend Ideal Response and especially want to acknowledge Kash, Steve and Dan for their exceptional service. Thank you all — you’ve been amazing.

Understanding and professional guys. Kept me updated through out.Worked non stop.I couldn't thank them enough. Cameron who took the booking and the guys who came out Sam and Petru were fantastic. Will be recommending to my friends

I am very happy with the service from Ideal Response. I spoke with Cameron who was flexible , helpful and efficient. I needed help with my son’s living space which was very bad. Dan and Elena arrived and did a fabulous job. They were kind and very thorough. Would definitely use them again, although I really hope I don’t need to!

Arranging a booking for cleaning after a rat infestation was seamless with Kash. She was kind, understanding and whilst regularly followed up to arrange the booking, never made me feel pressured or like I was being chased by a sales rep. In fact when I finally made the booking, Kash remembered everything in fine detail a month later. The paperwork was easy, payment links and WhatsApp messages responded to out of hours.

Then on the day, bright and early, two angels arrived called Sam and David. They were my heroes. Every single item was handled with care and consideration. I did think the quote was extortionate but all companies were the same price so I went with Ideal Response because of the good reviews. When I saw how Sam and David dealt with my belongings, every minute of their service was money well spent.

These technicians do horrendous work, clearing up body parts, helping families with suicides, flood damage, you name it! They honestly support families through some horrific circumstances. Their kind demeanour and professionalism is outstanding. No judgement, just respect and compassion.

I cannot thank this team enough for all they did. Kash, Sam and David, today you were my heroes. I have been struggling with cancer and the rat infestation became so bad I was so embarrassed I did not know who to turn to. These are the guys for the job! I would not hesitate for a minute to contact them again.

Very professional commercial clean. Cameron organised everything quickly and efficiently, with clear communications. The onsite technician was Elena who kept me informed all the way and did a marvelous job. Really pleased and would not hesitate to recommend.

First time i had to deal with an after the fire scenario. From beginning to end this company did not disappoint. Cameron is very professional and efficient. Elena, in charge of the cleaning, did a great job removing all soot and leaving the room ready for painting. I strongly recommend this company.

Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We had a service booked in, with staff on site, less than 24 hours after initial enquiry. Elena and Darrell instantly made us feel like we were in safe and competent hands. They act compassionately and are very focused on client wants and needs. Should we need any cleaning services that Ideal Response provide in the future, we will sure to be returning. All three are a true credit to the company and have provided great relief, and even a smile, during an otherwise traumatic time.

Darrell and Renatas, from Ideal Response, were called out, to our property this morning. After a bad water leak from East South water. My dad is recovering from a recent brain operation, and my mum suffering from heart failure and lung lancer..so a leak and damage to our property and belongings, is the last thing we needed.
However these 2 workers were amazing, they communicated easily throughout, so we understood everything. They went above and beyond to help avoid further damage from the water leak from a burst pipe, that had unfortunately leaked through to my parents property.
Darrell and Renatas were professional and so empathetic with our personal circumstances, even reassuring my dad, who has Been left deaf and impaired to to complications of his brain tumour removal.
I can not thank them enough, for working so hard today, and supporting us, and helping explain everything to us.
It was so lovely to have these men do a brilliant job and ensure, our property was OK. They were very thoughtful and did everything they could to help us. They were Thorough and checked everywhere....inside and out, to make sure, we were not having water leaking through anywhere else. They took away the stress I had been dealing with for the last 24/48. So thankyou. Highly recommend them.

Darrell & Elena were excellent and very professional in undertaking a very grim job, leaving the toilets spotless.
I only down graded a star because I had to keep chasing the office for an update, so does not reflect on their work.

I had emergency jobs that had to be done same day and thanks to the lovely lady I spoke on the phone to ( Kash ) and on site technician bob very very helpful and would recommend to everyone ,

From start to finish, the whole process was smooth and seamless. Cameron was great in getting the ball rolling and Renatus & Jay were so professional during the clean up operation.
If ever we are in a position to need this kind of service again, we would have no hesitation in calling the team and using them in the future.

We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic job. We will definitely be extending our working relationship with IR

Great service from Ideal Response, Kash was really helpful and had a team on stand by waiting for us as we had an emergency situation. Dave was our on site technician and had driven 3 hours to us and was lovely and knowledgable. Would recommend!

Ideal Response wanted £1,495 plus VAT (£1749 altogether I believe) to de -clutter and clean. Sweep and wash v small bathroom floor only. Deep clean small kitchen, including hob, grill, sides, front and surrounds of cooker, fridge, worktops, sink, window cill, window if possible.
Hoover living room, v small entrance area, landings, stairs and one bedroom.

I'm afraid I found IRG to be unresponsive and need repeated chasing. Information was presented without context or helpful advice or discussion. The technical reports themselves were thorough and professional.

Ideal response is such a wonderful company! We had an after hours issue with a sewage back up which resulted in the entirety of our garage and part of the basement covered in waste.

Our point of contact, Kash was very helpful, prompt, and responsive assuring us that they would be able to sanitize and deep clean the area to perfection!

Our friendly on site technician, Steve went above and beyond to ensure that every area was completed with care and truly we are so thankful for his attention to detail!

Thank you again for being so wonderful! We are very grateful to have found your company and will definitely recommend to others as well as keep in mind for any issues in the future!

Everything was explained in detail by Cameron when I first contacted Ideal as to what they would do to clean up the fire damage at my mother's house and this was followed up with a detailed email description and cost to make everything straight forward. The ideal team turned up as agreed and carried out a thorough cleaning process to make the area look almost as if nothing had happened which made my mum a lot happier than she had been for which we are very grateful and I would recommend Ideal to anyone who is unfortunate to suffer any damage.