Mark Jackson was great. He explained everything I needed to do and emailed me all the instructions. He went over all the information with me step by step. Made sure I understood the steps in which I n... See more
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Why is it a company thats supposed to protect its customers from fraud, make it so hard to cancel their service? They make you call in to a call center, where their employees lay on a heavy retenti... See more
Company replied
OurThe experience was great because Mr. Jackson explained the status of my account in a very good manner. He gave me an idea of what to be expected. Also, your company is an excellent company.
Company replied
I had a great experience getting the much needed assistance with an account that was fraudulent put on my credit report. Leif from IDIQ worked with me every step of the way.
Company replied
Company details
Written by the company
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
Contact info
United States
- 877-875-4347
- identityiq.com
4.1
Great
443 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very helpful.
July 20, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, LaToyia! We're thrilled to hear our services are helpful to you.
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Excellent CS Skills
Excellent CS Skills. Listened carefully. I left call very satisfied.
July 19, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, Arlene! We are thrilled to hear about your 5-star experience with our Customer Care Center.
Reply from IdentityIQ
Thank you for taking the time to leave us a review, Tyler! We appreciate you, and are delighted to hear about your experience!.
Lauren Huson did a wonderful job
Lauren Huson did a wonderful job! Very helpful and pleasant to speak to!
July 18, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, Cam! We are pleased to hear about your experience with Lauren! We will let her know what an amazing job she is doing.
Identity IQ is not providing promised monthly services to their clients
Identity IQ is now showing more and more issues with reflecting all 3 credit bureaus. They are not checking their system to see what bureaus are missing and what is not working right with their program. They have no problem charging the amount due every single month, but they do not capture systematically ensuring every bureaus is loading. You as a customer must tell them when a bureau is not loading??? If a bureau is not loading and has been missing for over a month, then the customer should not be charged. They need to manage their system more rather than relying on the customer who is charged regardless to inform them when something is not working. Then the customer service reps have differing information. They say, "call the bureau" or "if you have a fraud alert it will not load" these are not true. And....recently I was told to refresh to get an updated report???!!!! When did that become a response? If I pay every single month, the system should auto refresh every single month. I actually having missing months of credit reports that I paid for?? These guys are becoming archaic in their processes and non proactive --- all the while taking their customer's money for what they are not providing every month???
July 13, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review. We apologize for the inconvenience you experienced with our services. We appreciate your feedback and are committed to addressing the issues you mentioned to ensure a smoother and more proactive experience for our customers.
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Christian Cruz did an AWESOME job…
Christian Cruz did an AWESOME job assisting me and leading me in the right direction! He was very helpful and courteous even though I was very
frustrated with the fraudulent activity that was going on with my social security number. I’m very ecstatic that he guided me right!!!
July 15, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, Marilyn! We are thrilled to hear about your 5-star experience with Christian! We are happy to hear he was helpful in assisting with your account.
Melissa was excellently and beyond…
Melissa was excellently and beyond considerate concerning my situation.
July 13, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your kind review! We're delighted to hear that Mellissa provided you with such amazing service!
Didn't order this
July 3, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Our customer service phone number is 877-875-4347. Please give us a call so we can assist.
the agent was so well spoken and great…
the agent was so well spoken and great she helped me with my questions
July 13, 2023
Unprompted review
Reply from IdentityIQ
Thank you so much for your kind words, Tonisha! We strive to provide excellent service and are thrilled to hear that our agent was able to assist you effectively with your questions.
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Maria took her time listening to me and…
Maria took her time listening to me and answering questions. And she walked me thru the steps to change info,answered important questions and was very helpful and courteous to me.
July 12, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your wonderful review highlighting Maria, Amie! We are thrilled to hear she provided you with exceptional support, and walked you through some benefits included in your plan.
Alexis was very persuasive
Alexis was very persuasive. I initially was going to cancel my account but she convinced me to keep it. In light of the benefits, I believe I made the right decision.
July 11, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, Jeffery! We are happy to hear about your positive experience with Alexis, and your decision to keep your identity protection benefits active! We are happy to be able to continue protecting your identity.
Deja was patient with me and still…
Deja was patient with me and still managed to customize my account in a way that made me happy.
July 10, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your kind words, Vincent! We're thrilled to hear that your call with Deja resulted in a 5-star experience for you.
Outstanding
Eddie listened. Eddie advised me of steps. He never once got disgruntled. Very knowledgeable and resourceful. He kept it very professional. He is the example of what customer service looks like. I hope that you see that he is an asset. May you give him bonuses, raises and put him in a position of growth. Continue to show the world your excellent skills.
July 11, 2023
Unprompted review
Reply from IdentityIQ
Thank you so much for your kind review! We greatly appreciate your feedback and are thrilled to hear that Eddie provided outstanding customer service. We will definitely recognize his exceptional service.
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This ckno very Good personal knowledge of setting up everything Millisa is also very polite she knows and understood what difficulties I was having and with her help everything was worked out satisfac
This company has very Good personal
Millisa was exceptional in helping me setting up everything.Liza also helped
And was also knowledgeable
Millisa has a lot of patience as I was having problems at first,she knows how to give you great instructions
And finally with her guidance everything was solved
July 10, 2023
Unprompted review
Reply from IdentityIQ
Thank you so much for your positive feedback, Paul! We're thrilled to hear that Mellissa and Lisa provided exceptional service, demonstrating their knowledge and patience to help you successfully set everything up. We appreciate your kind words and look forward to assisting you in the future.
TOP NOTCH!
Hector took his time to make sure all my questions and concern were answered and handle. He paid attention to dial in what was wrong. What we needed to check and confirm on my account. Top Notch service from Hector!
July 5, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your review, Torrey! We greatly appreciate your kind words and are delighted to hear that Hector provided you with top-notch service by addressing all your questions and concerns and ensuring your account was thoroughly checked and confirmed.
service a very good
service a very good , very polite, even thuo my phone kept cutting out
July 7, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your kind words, Deborah! We're delighted to hear that you found our service to be very good and our staff to be very polite. We appreciate your review, and hope to serve you again soon!
You literally can not get anyone to…
You literally can not get anyone to answer the phone. I agreed to a one time payment of $1 and now I'm being charged $20. This is a terrible company and I wouldn't recommend it to anyone. I will have to get my card number changed this company should not be allowed to do this, shame on them and shame on credit karma for using such a shady ass company!!!!
July 7, 2023
Unprompted review
Reply from IdentityIQ
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced. We offer a $1 trial that must be cancelled within the agreed upon time. Our plans automatically renew for a seamless transition from the trial period and to ensure an uninterrupted service. Please call our Customer Care Center at 877-875-4347 so we can make it right.
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Reply from IdentityIQ
Thank you for your positive feedback, Claudio! We're delighted to hear that our service met your expectations in terms of speed and efficiency. We appreciate your support and look forward to serving you again in the future.
Good customer service when I needed to…
Good customer service when I needed to cancel. But this reoccurring charge stopped reporting last year for purposes of credit history on rental payments. I should of been notified.
July 7, 2023
Unprompted review
Reply from IdentityIQ
Thank you for your feedback, Donovan. We apologize for any inconvenience caused by the reporting for your rental payments. Please give our Customer Care Center a call at (877) 875-4347 so we can help resolve this issue.
My experience was efficient and very…
My experience was efficient and very helpful.
July 6, 2023
Unprompted review
Reply from IdentityIQ
Thank you for sharing your positive feedback, Bridget! We are delighted to hear that your experience with us was both efficient and helpful. We strive to provide excellent service to all our members.
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