IdentityIQ Reviews 443

Customer Service, Professionalism, Any and everything you can think of under the sun to help me with what I was looking for was over achieved. Great Job!!!

Polite personable professional
Uncomplicated /Straight forward
Verified data entries
Completed with Courtesy

It was great to understand what was happening and how you guys help so much. The alerts are a great way to stay connected in our credit reporting journey

Jacqueline was very thorough and patient. She was very helpful and I was very impressed with her explanations regarding what IDENTITYIQ has to offer.

Made me feel comfortable on the decision to stay with your service. I was going to cancel your service but was given so much helpful information on how to better my financial situation and also how to protect my financial stability and identity.

Thank you for going over the features of the

The rep was extremely helpful and informative. He was able to give clear instructions on the steps to take to protect my identity.

Whom ever took my call today was by far the most helpful in my entire stressful day today! And I didn't have to wait long for a pick up!

After numerous failed attempts to use the product I was by chance talk with Chris which took his time to understand the issue and get results. It definitely took some time but he produced results.

Super professional agent. Great listening skills, communication and had a natural conversational call control.
Having been both a dispatch supervisor and customer care rep myself, Melissa's handling was ultra professional.
Please, give her a raise!

Person was knowledgeable, respectful, patient & pleasant to work with.

All the staff very helpful mark outstanding I can't say enought I wood recommend friends and family very please with the service

Jacqueline was amazing and walked me through everything. Very great experience.

great person and provide very educational information to me

Well been speaking with Jah excellent customer service skills. Very knowledgeable about his job well spoken a breath of fresh air plus goes above and beyond for the client's he definitely needs a award for the service he provides

Initially, I called to cancel my membership because the app made absolutely no sense to me. I would get alerts and never knew what they meant and it just wasn’t worth keeping. After talking with the representative I had changed my mind and decided to keep it. She explained everything in depth and made me feel 100% better about it. She also went over a lot of key features about my package. I could not thank her enough!

Was very helpful and very knowledgeable took the time too explain and made me understand so much better thank you so much

Jacinta was very patient with me. I signed up with Identity IQ because a job application asked me to have a copy of my credit report printed out for the interview. Which I thought was suspicious, but I need work. After I told the story to Jacinta, we talked about job scams and she noted my story, as the potential job had a link to IdentityIQ to order the credit report. So I was calling IdIQ to cancel the account before the 7 day trial expired. Jacinta listened actively and explained some of the benefits of having IdIQ coverage and I signed up for a 9.99/ mo baseline service. I really appreciate it and will return to IdIQ when it's time for a VPN and more coverage. Well done, Jacinta!!

Omg IdentityIQ is amazing I've been with them for years to the point I am grandfathered into their system in addition, while working on my credit the rep who worked with me was John He was super amazing in helping me dispute idems off my credit and help my husband become a member with you as well and we also ended up added extra protection onto accounts with IdentityIQ 24-hour automated identity monitoring service and his customer service skills and how me handled the call was top notch thank you again for the Gems you gave me on credit and becoming a first time home buyer xoxo

Jacqueline,
She was very patient and welcoming. She is exceptionally knowledgeable about the product and explained the services included in my plan. If it weren't for her experience and knowledge I'm continuing my service and have canceled my service with Norton!