Well to be honest I sent a picture of my husband in thinking it may look somewhat like him when it was completed …… it looks nothing like him at all !! And I was presuming it would of been a 3D mode... See more
Company replied
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Review summary
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Reviews shaping this summary
The item took about 3 months to arrive when it was stated that it would be less than 4 weeks I would not have ordered toe item had I known it would take so long as I said the total time it should hav... See more
Company replied
I have exchanged numerous emails with this company despite them getting back to you... the problem is that they don't make what the website advertises. There is no 3d figure Pixar style... I sent the... See more
Company replied
The website does not say2D. This is a typical deception from an unethical scamming company. The picture does not even resemble the photo. Don't believe their excuses. Just because they don’t like xi... See more
Company replied
Company details
Written by the company
Custom gifts for every occasion! Personalized, unique, and handcrafted with love. Make every moment unforgettable!
Contact info
408, 4th Floor, Building 7, Area A, Tianliao Industry, No. 2239 Tangchang Road, Tanglang Community, Taoyuan Street, Nanshan District, 518055, Shenzhen, China
- idorashopservice@gmail.com
- idorashop.com
1.6
Bad
180 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anniversary Gift
I ordered something special for our anniversary on Oct 4. I was told it would take 3-5 days to process so I payed extra for shipping to make sure it made it on time. It shipped on the 15 of October, it is now Nov 6, still hasn’t arrived. My anniversary passed already. Nice way to ruin it.
October 4, 2025
Unprompted review
Reply from Idorashop
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
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The product was not how it was…
The product was not how it was described and the picture I sent did not look anything like the person it was supposed to be. Also paid the extra $$ for expedited shipping and still took 6 weeks to get here. Would not recommend to anyone else!!!
September 25, 2025
Unprompted review
Reply from Idorashop
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
my product wasn't what I requested I…
my product wasn't what I requested I sent an email letting them know i was not satisfied and they are working to make the changes!! I'm waiting for them to let me know changes are being made!
October 1, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The order was taken almost a full month…
I am an extreme dissatisfaction with the service I received regarding my order, placed on September 27, 25. The product took almost an entire month to arrive, which is an unacceptable timeframe.
Furthermore, there was a significant lack of communication from the company throughout this period. I was not kept informed of the delay, nor was the order status updated.
Finally, I am concerned that the website lacked transparency regarding the product's origin from China. The location where the product was made was not clearly stated on the webpage.
This experience has been very disappointing.
September 26, 2025
Unprompted review
Reply from Idorashop
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
It isn't a 3D figurine which is what is…
It isn't a 3D figurine which is what is pictured in all of your pictures on yahoo. Very disappointed. Went with another company but am out the money.
October 22, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
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Don't waste your money
The picture is nothing like what you receive, it takes 3 weeks to arrive. For the price it's not worth it
November 5, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
it took over a month to get my package…
it took over a month to get my package even tho I paid for expedited shipping. and when I received my package. the print was reversed. I sent an email complaining hoping to get it fixed or my money back and no reply. so I ended up being screwed on what was supposed to be the wedding gift for my wife. never shopping here again.
October 23, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Could’ve been better
The piece was good. Two thing. The person who did it made us look larger than what we are. Made us look obese. Second thing the balloon was broken
October 16, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
This company is a total scam!
This company is a total scam!
I ordered a 3d figurine, but found out it was just going to be a piece of wood with somebody's face glued on. I had to go to PayPal to get my money back. DO NOT ORDER FROM THEM!!
October 20, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
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Ordering specific images are not made…
Ordering specific images are not made clear to the customer as to what kind of photo is needed.
November 4, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Item ordered was not what was pictured
Item ordered was not what was pictured. Total rip off! Avoid at all costs
October 30, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I paid the $24.99 2-5 business day…
I paid the $24.99 2-5 business day shipping upgrade. What was not made clear is the the item would only be 2-5 business days ONCE IT WAS IN THE U.S.
Ordered on Oct 4th. It was actually received on October 16th! AFTER the event I needed it for. I will not be ordering from you again.
October 16, 2025
Unprompted review
Reply from Idorashop
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Took forever
Took forever, item arrived broken, still waiting for the replacement and nothing looked like it was supposed to. Never got my money back. Terrible
September 7, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
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Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Do not buy in this shop
Do not buy in this shop. The item is cheap but they will charge you a lot, 25 dollars to expedite but you’ll get it after 3 weeks. Then the occasion is done aldready. When I receive it, it was different item that I ordered. I ordered figurine and I got a calendar plastic with the picture I sent. Tota cost $82.99 Please send back my money. I can’t even cancel my order since the option no cancellation from the day I found out the reviews on it.
September 28, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Not as advertised!
The received product was not even close to what was shown in the pictures (a 3D figurine). In real, it was a picture carved on a slim piece of plastic.
October 3, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
Every one LOVES it!
October 20, 2025
Unprompted review
Reply from Idorashop
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
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I was expecting a 3d model and got a…
I was expecting a 3d model and got a flat plaque on a stand. Also the people look nothing like the photo.
October 21, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
Misleading. Not a 3D image
The item was not what they advertise. It appeared to be a statue in the advertisement but it was just a piece of plexiglass or plastic.
October 9, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
I only received 2 of the 3 items…
I only received 2 of the 3 items ordered. I never received the one with the boy and dog.
October 28, 2025
Unprompted review
Reply from Idorashop
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
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