Metalcraft, Inc. Reviews 420

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and responsiveness, making the ordering process smooth and efficient. Many highlight the excellent customer service, noting that representatives are knowledgeable and go above and beyond to ensure customer satisfaction. The products themselves are frequently described as high-quality, accurate, and delivered quickly, with many appreciating the company's ability to meet specific needs and provide exactly what was wanted. However, some customers also noted occasional issues with order communication, such as ignored bounce-back emails or questions being sent to outdated email addresses. A few people mentioned receiving incorrect quantities on their orders, and one reviewer experienced a struggle with placing an annual order due to a department move.

What people talk about most

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's responsiveness,... See more

Product

Consumers find product to be positive. Many customers praise the excellent quality of the products, noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding support and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

MetalCraft was really responsive to our requests and helpful in sorting out all the details so we could get exactly what we wanted. The quality of the labels we ended up with was *perfect* for our use... See more

Company replied

Rated 5 out of 5 stars

Anytime I need an order placed or have questions, Tonya Ristau & Jack Ward have been there to help me at every step of the way. We've been ordering from Metalcraft for about 10 years (I think) and... See more

Company replied

Rated 5 out of 5 stars

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more

Company replied


Company details

  1. #57 of 245 best companies in Business to Business Service
  2. #4 of 21 best companies in Custom Label Printer
  3. #2 of 5 best companies in Manufacturing Service
  4. #14 of 43 best companies in Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Felt it was a challenge to get through…

Felt it was a challenge to get through to speak directly to a customer service representative to assist in completing order.

October 31, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

I sincerely apologize for this and assure you this is not the norm.

Rated 4 out of 5 stars

Jodi and Beth always respond with…

Jodi and Beth always respond with genuine concerns to see that our clients get what they expected from us...it's been so since 2016(especially Jodi)

October 30, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

So great to hear this! I will make sure Jodi and Beth see this.

Rated 4 out of 5 stars

Customer Service

Just working initially with Beth Paulsen on fast tracking proofs and them Jessica Miller to work with factory for a quick response but a breath of fresh air. Both ladies were so helpful and went above a beyond for Konecranes.
Don't know who trained these women but Metal Craft is in good hands with them taking care of your customers.
Thank you,
Joe Miller

October 28, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you so much for the great review! I will make sure to pass this along to Beth and Jessica.

Rated 3 out of 5 stars

Missing Shari.

With Shari’s department move, it was a struggle to get our annual order placed.
Cory stepped in to confirm and execute our order just in time before it was produced incorrectly.
Thank you, Cory.

October 17, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Sincerest apologies Tommy. Glad Cory was able to get it straightened out.

Rated 5 out of 5 stars

Have used them before

Have used them before. Always a pleasure and the product is exactly what I needed

October 24, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks, Thom! We enjoy doing business with you as well.

Rated 5 out of 5 stars

Great company and easy to work with!

Great company and easy to work with! Really good product too. Been using their product for 18 years!

October 14, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you very much for all your business Mark!

Rated 5 out of 5 stars

Excellent Customer Service

My Experience with MetalCraft is excellent. I have a great representative Becky Palmer, she is very thorough and will get my needs met as quickly as possible.

October 14, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

That is awesome to hear! I will make sure to pass this on to Becky. Thank you!

Rated 5 out of 5 stars

Great experience

Filled our order just as requested in a timely manner. Great experience.

October 3, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wonderful to hear - thank you!

Rated 5 out of 5 stars

Metalcraft comes through

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products.
The more detail you provide them the better and makes it a smoother transaction. I only wish there was a tiny picture of the label on the Invoice, like on the proof. as its easier to identify without looking up the number

October 3, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the feedback, Andrea. I will send this information to our team to see what we can do.

Rated 5 out of 5 stars

The team at Metalcraft does a great…

The team at Metalcraft does a great job. They provide a unique product that works really well. The quotes might seem a little high, but the end product is totally worth it. Best, longest lasting labels on the market.

October 3, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you, Jason. We enjoy working with you!

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