Metalcraft, Inc. Reviews 420

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and responsiveness, making the ordering process smooth and efficient. Many highlight the excellent customer service, noting that representatives are knowledgeable and go above and beyond to ensure customer satisfaction. The products themselves are frequently described as high-quality, accurate, and delivered quickly, with many appreciating the company's ability to meet specific needs and provide exactly what was wanted. However, some customers also noted occasional issues with order communication, such as ignored bounce-back emails or questions being sent to outdated email addresses. A few people mentioned receiving incorrect quantities on their orders, and one reviewer experienced a struggle with placing an annual order due to a department move.

What people talk about most

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's responsiveness,... See more

Product

Consumers find product to be positive. Many customers praise the excellent quality of the products, noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding support and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

MetalCraft was really responsive to our requests and helpful in sorting out all the details so we could get exactly what we wanted. The quality of the labels we ended up with was *perfect* for our use... See more

Company replied

Rated 5 out of 5 stars

Anytime I need an order placed or have questions, Tonya Ristau & Jack Ward have been there to help me at every step of the way. We've been ordering from Metalcraft for about 10 years (I think) and... See more

Company replied

Rated 5 out of 5 stars

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more

Company replied


Company details

  1. #57 of 245 best companies in Business to Business Service
  2. #4 of 21 best companies in Custom Label Printer
  3. #2 of 5 best companies in Manufacturing Service
  4. #14 of 43 best companies in Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Request for asset tags

The request for new tags was great. Quickly processed and delivered in a timely fashion.

October 1, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the great review, Brenda!

Rated 5 out of 5 stars

Pricey, but worth it

Tags are a little pricey, but ultimately the best deal out of their competitors. Spent a lot of time trying to get the right ones for the right jobs, and the staff as a whole here went the extra mile to take care of me. I appreciate the team!

September 19, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

And we appreciate you! Thank you!

Rated 5 out of 5 stars

EASY from start to finish

From start to finish, the process was super easy! I was contacted right away and the back and forth was fast as we worked through my options and proofing. In the past their products have always stood test of time.

September 23, 2025
Rated 5 out of 5 stars

Won't go anywhere else!

They always do a great job making sure our request is actually what we are looking for. Products always turn out great! Excellent customer service.

September 15, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wow! Thank you for the great review!

Rated 5 out of 5 stars

Leidos Labels

Rapid response to the RFQ i submitted. Ability to locate and utilize my company's previous purchase history from many year a go. Clear and concise communication.

September 13, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you Eric! We love hearing those types of updates.

Rated 5 out of 5 stars

Metalcraft is the BEST!!

Always easy to communicate with and the final product always looks exactly like you envisioned it.

September 17, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the great review - we love working with you!

Rated 5 out of 5 stars

Great Experience

Working with Metalcraft is always a positive experience. Their team is highly professional, responsive, and committed to delivering top-quality products!

September 8, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you! We appreciate your business and enjoy working with you.

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