iHealthBrokers Reviews 

642
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated agents for being extremely knowledgeable, patient, and genuinely helpful when guiding them through complex insurance plans. Consumers truly appreciate the honest and professional approach, noting that representatives always take the necessary time to answer all questions thoroughly without ever being pushy. People also note the exceptionally fast, efficient, and smooth process involved in finding suitable healthcare options during open enrollment periods. Reviewers consistently emphasize that the highly supportive, friendly, and communicative personnel make every single client interaction extremely convenient and wonderfully stress-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Consumers find service to be exceptionally positive, reporting a quick and efficient process for handling... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We felt the rep was very knowledgeable about all aspects of the insurance we had called for assistance with. All our questions were answered well, an we were comfortable in going ahead with their reco... See more

Company replied

Rated 5 out of 5 stars

Finding the right health coverage for the right price without knowledge of how the system works is awful. iHealthBrokers provided EXACTLY what I needed to reduce my stress and panic. EVERY SI... See more

Company replied

Rated 5 out of 5 stars

After trying 2 other Insurance companies I thought to try an insurance broker to help me find a suitable policy. I found IHealth Brokers. I spoke with Gio who was very friendly & knowledgeable abo... See more

Company replied

Rated 5 out of 5 stars

I was totally frustrated dealing directly with insurance companies…….i looked on Google and saw IHealth listed with excellent reviews. I took a chance and ended up with Chris Thomas. After one hour... See more

Company replied


Company details

  1. #1 of 24 best companies in Health Insurance Agency
  2. #5 of 23 best companies in Business Insurance Company
  3. #1 of 6 best companies in Dental Insurance Agency
  4. #22 of 117 best companies in Insurance Agency
  5. #9 of 38 best companies in Insurance Broker
  6. #3 of 23 best companies in Life Insurance Agency

Written by the company

iHealthBrokers is an independent health insurance brokerage. We have been helping individuals, families, and small businesses find coverage since 2007, and we are licensed in all 50 states and contracted with more than 200 carriers. Here is how we are paid, because it is the first thing people ask: carriers pay us a commission, so our help costs you nothing. Your premium is set by the carrier and is the same whether you enroll through us, directly with the company, or on the Marketplace. We do not charge fees. Because we are independent, we are not steering you toward one company's plan. On a typical call we ask what you actually need, confirm your doctors and prescriptions are covered before you enroll, walk through the real tradeoffs between plans, and handle the paperwork. We work with ACA Marketplace plans and subsidy eligibility, individual and family coverage, options after losing employer coverage, self-employed and 1099 coverage, dental and vision, small group benefits, and every line of Medicare including Supplement, Advantage, and Part D. We are also here after you enroll. Questions about a bill, an ID card, a claim, or a plan change go to the same team that set you up. Phone, video, and in-office appointments. Se habla español.


Contact info

4.9

Excellent

TrustScore 5 out of 5

642 reviews

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4.9

All reviews

(642)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer services!

I have been working with Terri Christensen at iHealthBrokers for a couple of years. A few days ago, she did a phenomenal job helping me selecting and switching medical, dental, and vision plans at a moment's notice when unexpected conditions changed in my family.
Great job, Terri!

December 5, 2023
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Reply from iHealthBrokers

We are so glad to hear you were able to get assistance with your changes! Thank you for your positive feedback.

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Rated 5 out of 5 stars

Great experience overall

December 5, 2023
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Reply from iHealthBrokers

Thank you for your review. We are glad we can provide a positive experience. Please let us know if you need further assistance.

Rated 5 out of 5 stars

Entering Medicare enrollment for the…

Entering Medicare enrollment for the first time was unnerving - deadlines, choices about Advantage and supplemental plans, rules, hopefully good choices to make for peace of mind. Thanks, Chris Thomas. (Without your help? No!!!). 🌝

December 8, 2023
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Reply from iHealthBrokers

Thank you for your positive review!

Rated 5 out of 5 stars

Terri was very helpful and caring

Terri was very helpful and caring. I was able to contact her any time with any and all questions.

December 4, 2023
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Reply from iHealthBrokers

Thank you so much for your review! Please let us know if you ever need any assistance.

Rated 5 out of 5 stars

Great service!!

November 30, 2023
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Reply from iHealthBrokers

Happy to help! Let us know if you need anything further and happy holidays!

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Rated 5 out of 5 stars

Thank you IHealth - Great Staff

From my first contact, throughout the process of getting information and follow up, all the repsentatives of iHealth Brokers were patient, supportive, well informed and extremely efficient. All questions were answered quickly and if I left a late night message, the call back was first thing the next day.

November 30, 2023
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Reply from iHealthBrokers

We love what we do and are happy to help! Please do not hesitate to reach out if you have further questions or need assistance and thank you for sharing your experience.

Rated 5 out of 5 stars

Great interaction in selecting the right insurance

I appreciate the knowledge and time to talk through our unique situation.

The ACA is so convoluted, even for someone like myself who worked in the financial services industry for 25 years.

December 6, 2023
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Reply from iHealthBrokers

Thank you so much for taking the time out to give us a good review. We are so glad we can help assist you and provide clear and understanding information to help with your decision making. Please let us know if there is anything else we can assist you with!

Rated 5 out of 5 stars

Eric Harris is very professional and…

Eric Harris is very professional and helpful. He listens well and really knows his stuff 👍

December 4, 2023
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Reply from iHealthBrokers

Thank you for the review! We are happy Eric was able to help. Let us know if you have any questions or need any further assistance.

Rated 4 out of 5 stars

Better PCP Plan

I am pleased to be able to get a good prescription plan however, I am used to conversations with my representative.

December 5, 2023
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Reply from iHealthBrokers

Gwen, we are always happy to speak with you by phone; however, it's often faster if you elect to perform your review by email during open enrollment. If you wish to perform your review by phone next year, we're always happy to do so, just call early. We can even schedule the call now... Just let us know!

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Rated 5 out of 5 stars

Jesse Smedley was on the ball and gave…

Jesse Smedley was on the ball and gave us a great result well before the deadline.

December 5, 2023
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Reply from iHealthBrokers

Happy to help! Thank you for the review and rating! Feel free to call if you ever have any questions about your coverage and Happy Holidays.

Rated 5 out of 5 stars

Geo De La Pena treatment me with…

Geo De La Pena treatment me with respect and taking his job above and beyond to provide me with a health plan that applies to my self as well dental plan down to the point without cutting corners just focusing to details to my needs. I also want to say thank you to the representative on YouTube who goes down to detail according what can benefit since we all have different needs. Thank you all for your hard work, happy holidays God bless amen 🙏 .

November 30, 2023
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Reply from iHealthBrokers

We are so happy Gio was able to get you everything you need and lucky to have this team of professionals to assist. Do not hesitate to call with questions or if you need further assistance. Thank you for sharing your experience.

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Rated 5 out of 5 stars

A + + service!

Terri has always guided me through the questions that I didn't even know to ask! I feel very confident in the Supplemental Plan I have chosen based on the through and thoughtful information she provided.

November 1, 2023
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Reply from iHealthBrokers

Thank you for sharing your experience! We are happy Terri has made you feel confident in your health coverage choices and our team is here to provide on going service if you ever have questions.

Rated 5 out of 5 stars

Jim was very knowledgable and…

Jim was very knowledgable and communicates well.

November 2, 2023
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Reply from iHealthBrokers

Thank you for the rating, we are happy Jimmie was able to help you. Always feel free to reach out if you have any questions.

Rated 5 out of 5 stars

Excellent company

Terri C. was well prepared, knowledgeable, and professional. She was so helpful and quickly set us up with the perfect health plan for our needs. I would highly recommend this company to others.

November 2, 2023
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Reply from iHealthBrokers

We are so happy to have Terri on the team and appreciate you sharing your experience so that we may help others as well. Thank you. Remember, if you have any questions or need any assistance in the future, we're just a phone call away.

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Rated 5 out of 5 stars

Ease of application

October 6, 2023
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Reply from iHealthBrokers

Happy to help! Thank you for the review, we're glad we could make the application process easy for you.

Rated 5 out of 5 stars

Easy and efficient

Easy and efficient. They have good YouTube videos to answer all the medicare questions which helped a lot - thanks IHealth Brokers👍

October 5, 2023
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Reply from iHealthBrokers

Thank you for the review Jean! We are glad that our YouTube channel and your broker have helped you with your Medicare decisions. Stay tuned for more videos and updates each month.

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