iHeartRaves Reviews 

My package got delivered to the wrong address by an external shipping company and was irretrievable. I contacted support and Ardie was there to help me with my order. They were nice, quick to respond, and very thorough. When I asked to replace an item in my order, Ardie remained flexible despite my difficult request and immediately processed the order for me. The order is now resolved and on its way thanks to them! If I ever encountered another issue with my order, I would choose Ardie to help me!

I had a package that was running late, so I emailed customer service about it. They responded within minutes and were able to figure out that my package was actually lost in the mail (not their fault, just an unfortunate situation) and gave me several options on how I could be compensated. Ardie responded to my issue and reshipped my order free of charge, AND gave me a complimentary upgrade to expedited shipping to make up for the unexpected delay in my original order. They responded very quickly and were super kind and understanding, and resolved the issue with a positive attitude! I can definitely see myself ordering from here again! :)

Emma was able to change my address asap. I was amazed honestly

Joan was helpful and transparent and quick.

Ardie did an excellent job helping me with my missing order

First off can we talk about how amazing their clothes are but they back it up with the best customer service! My account has my old address and I put in my new one for shipping but I had to change one size I was getting so it reverted back to my old address. I reached out through chat and spoke with Joan and let me tell you best customer service ever! So understanding when I was a nervous wreck and made sure to get everything updated and followed up with me to ease my mind! Now I will be looking like hot for decadence ♥️

I noticed my order was still not shipped so I contacted support. Joan was able to get my order reship after finding out my order might’ve been lost in transit. No hassle very quick response.

I’ve ordered multiple times and have always had a great experience! This last time I noticed my shipping address was wrong. I reached out and Joan was able to help me quickly to get it fixed. She made everything seamless and updated my address! I’m so grateful!!

I love the quality of the outfits and always get great compliments! With my last order there was a slight defect in the product. I reached out to customer service and Remie was able to quickly resolve the issue with a refund for store credit without having to send back the defective product at my cost. I have been very happy with several orders and the service so far!

Joan was super helpful with my request, I accidentally input the wrong address after placing my order and they fixed it immediately for me!

it was easy and convenient, no hassel

Joan was very helpful, very fast and helpful service

Everything was awsome Emma was very helpfull when i asked question the service was fast and i am not Mad about anything love iheartrave

I was having trouble with accessing my store credit gift card from a returned item and Remie helped me promptly with my issue and got access to my card right away. Thank you!

My package got lost in transit, and within 4 hours of me emailing them they got it straightened out! My new order is already being packed and shipped. This isnt my first purchase from IHR, but it is the first slip up, and they solved it the way every business should. Easily and professionally!

Joan helped me out tremendously! During the beginning of the Black Friday sale a piece that I ordered got over sold and Joan helped get me something as a replacement. This was a huge deal as this was my first order for a matching rave outfit with my husband!
I already put in a second order because I loved my outfits so much!
Thank you!

Joan was a great communicator and she made my transaction smooth.

I just do hope I get my refund. Thank you for your great job and for keeping me updated.

Emma was very nice and helpful and responded almost immediately! This was the best customer service I have ever received from anyone

Had a defective fan and they were able to replace it for free! Really appreciate it and will be buying from here again!