Ikier Reviews 103

I'll give ikier a 5 star because they are an overseas company. You have to be patient and be ready to send pictures and videos. I haven't had a lot of problems with my k1 ultra, but things do where our. I email them with my problem and I have an email by morning because of the time difference. It's usually a week or a little more for my parts to arrive. I've learned to fix a couple things on my own, they send video of the process. My z axis motor is my next challenge. Thanks for replacing it at no charge Ikier!

Good product and good service

Let us wait until I am satisfied that your efforts have worked & I can retain confidence in your product

Good communication and quick delivery.
Very well packed so arrived in perfect condition.

As far as I can tell the purchase never left China.

Horrible customer service. I bought one product and after purchase, it was switched on me for a lower bundle. All I got was $10 compensation. Absolutely unacceptable. If not one reaches out, I will never buy again

Everything i ordered was delivered and in a very timely manner. If I could make one suggestion, please allow for people to select their own currency when browsing so that we know how much we are actually paying.

They always help solve all my problems quickly. Fast delivery, great quality

This machine is perfect for making creations with magnificent finishes.
The material is sturdy and the finish more than honest.
The one time I had a problem with this laser, the support team was very responsive and was able to solve my problem in the shortest possible time!
They're very friendly and committed, and I'd recommend the next machine from Ikier without hesitation!

I love the company they make everything as easy as possible. I just wish the products were less problematic and the parts that come assembled were done so properly.

I am very impressed with the performance of the iKier pro max 70W system. I think the specs are absolutely matched by the actual performance. For example, I easily cut 0.24 mm aluminum foil, much better than what they advertise. Built-in smoke/fire detection, very precise motion, absolutely reproducible.
I recently installed the extension kit (for 750x410 mm cutting area). Clear instructions, one hour of work.

But the most important is the rapid and correct support by iKier technicians. Twice I had questions about alignment of the system and I got response within 24 hr with all the help I need. I even got a replacement part for free when I doubted its correct functioning. Also support with customising settings in lightburn, etc. This is support the way it should be.

The company is very reliable. The delivery was very quick. I am very impressed with the Laser Cutter X70.

On January 16, 2025, I shopped for 169€ on the site, thinking it was a safe site. But I haven't received the product and they are stalling me for nonsense, I've been waiting for 24 days. Don't order. Tracking number CA244819823DE

I was delivered a machine whose laser module does not work!!! I have been struggling to fix the problem for 2 months without success!!! They can't deliver me a working machine!!!

Excellent product and brilliant service / communication from IKIER

Thank you

I had great and prompt service from Ikier's support. My problem was resolved with out any dramas. It has always been a pleasure dealing with them when required.
My replacement part was shipped promptly without question.

Delivered on time and functioning well.
Easy to get started with Lightburn software.

Contact me directly also contact Susan brand manager for atomstack. I have a business proposal to resolve at least the US customers The very severe post sales support issues are killing sales in both companies. I have experience in evolving companies from this type of situation and can get both companies from current to desired state.

John Birdlebough
Chief engineer HP cloud (retired)