ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am extremely happy with the service…

I am extremely happy with the service provided by ILA Connect. The entire process, from start to finish, was seamless. I used the online ILA service for the purchase of three properties for my limited company and was particularly impressed by the speed and efficiency, receiving the documents via 24-hour tracked postage the very next day. As an estate agent, I will confidently recommend this brilliant service to all my clients.

September 29, 2025
Unprompted review
ILA-Connect logo

Reply from ILA-Connect

Thanks, John! We’re really pleased you found the whole process straightforward and efficient. Receiving your signed documents the very next day is exactly the smooth turnaround we aim for. We’ll keep refining things to make ILA even faster and more accessible for clients like yours. 🙌

Rated 5 out of 5 stars

I wish all my experiences dealing with…

I wish all my experiences dealing with solicitors were this easy... Friendly, proactive, precise, quick turnaround, value for money.
Thank you

September 30, 2025
Unprompted review
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Carlo! 🌟 We’re really pleased you found everything friendly, precise and good value — exactly what we aim for. Great to hear your experience was such a smooth one!

Rated 5 out of 5 stars

Great service

Great service

September 13, 2025
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Reply from ILA-Connect

Thanks so much, Marvin! 🙏 We’re really glad to hear you found the service great — we’re always working to keep things simple, speedy and straightforward for our clients 💪

Rated 5 out of 5 stars

Professional and Quick

I have used them twice and they have to very professional and we had quick turnaround time with ILA with them. Highly recommend them

September 11, 2025
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Reply from ILA-Connect

Thanks so much, Alok — great to hear you’ve used us twice and found everything quick and professional ⚡️ We’re all about making ILA straightforward from booking to signed docs. Appreciate the recommendation! 🙏

Rated 5 out of 5 stars

Efficient & responsive

Helped with getting paperwork out quickly when we needed to get scanned and then paper copy to lender

September 10, 2025
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Reply from ILA-Connect

Thanks so much, Stiva! 😊 We're really glad we could get everything turned around quickly for you — especially with the extra step of getting the wet-ink paperwork back to the lender. Making the whole ILA process smooth and fast is exactly what we aim for at ILA-Connect.

Rated 5 out of 5 stars

Simple and easy steps to follow

Simple and easy steps to follow, good customer service.

September 13, 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you, Tamunobelema! 😊 We’re so glad you found the process simple and straightforward — that’s exactly what we aim for at ILA-Connect.

Rated 5 out of 5 stars

Great service thanks

September 3, 2025
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Reply from ILA-Connect

Thank you, Sharron! 😊 We're so glad you found the service great — we’re always working to keep the process as smooth and straightforward as possible.

Rated 5 out of 5 stars

Kevin Ogle

Kevin Ogle, was very efficient and prompt!

Had a great experience with the ILA support too, who re-arranged my appointments for next day on a short notice!

September 1, 2025
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Reply from ILA-Connect

Thanks so much, Ashley! 🌟 Great to hear Kevin was efficient and that our team could get you rebooked so quickly — we’re all about keeping things smooth and flexible!

Rated 1 out of 5 stars

Total waste of time tbh

Total waste of time tbh. Key detail not picked up at time of booking.

September 9, 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you for your feedback, and we’re truly sorry to hear you’ve been left feeling disappointed. Please do call us on 0333 300 1879 and we will immediately resolve your matter as a priority. We never want anyone to feel their time has been wasted and will do everything we can to put this right straightaway.

Rated 5 out of 5 stars

Independent legal advice

Independent legal advice
Absolutely brilliant, very easy system to use and very prompt appointment available, a smooth process from start to finish , communication is excellent, we have used IPA twice and wouldn't hesitate to use them if needed in the future 😀

September 10, 2025
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Reply from ILA-Connect

Thank you Aoife 😊 We’re so pleased everything was smooth and straightforward for you! Great to hear you’d use us again — that means a lot to the team 💫

Rated 5 out of 5 stars

Very efficient

Very efficient

August 28, 2025
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Reply from ILA-Connect

Thank you Reza — we really appreciate your feedback! 😊 It’s great to hear you found everything efficient, as that’s exactly what we aim for at every stage.

Rated 5 out of 5 stars

Excellent service

Excellent service

August 28, 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Liljana! 🌟 We're delighted to hear you found the service excellent — making things smooth and straightforward for our clients is exactly what we aim for every time.

Rated 5 out of 5 stars

Very good process

Very good process, quick to execute and prompt with follow up documentation.

September 4, 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you, Gill 😊 We’re delighted to hear you found the process quick and efficient. Our goal at ILA-Connect is to make everything as straightforward and hassle-free as possible — from booking through to receiving your signed documents.

Rated 5 out of 5 stars

Very professional first class…

Very professional first class transaction Would recommend and use again

September 4, 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Roland 🌟 We really appreciate the recommendation — it means a lot! Delighted to hear you’d choose us again.

Rated 5 out of 5 stars

I needed independent legal advice for a…

I needed independent legal advice for a company BTL purchase. ILA-connect were the cheapest I found with good reviews. Everything was easy, smooth and very quick. The solicitor read out the guarantee meaning for 5 mins, then he said he would sign the document and send to me. Since it was my husband and myself, two directors, he did the same spiel twice and the whole thing took 10 maybe 15 mins max. We received our signed documents two days after with clearly marked stickers for where we needed to sign. Excellent service, It seemed daft that he couldn’t just say the spiel once to the both of us at the same time since we were sitting together, I’m not really understanding why he had to do it twice, repeating the exact same thing and taking twice the time and fee?

August 29, 2025
Rated 5 out of 5 stars

Quick and no-nonsense service

Quick and no-nonsense service. Got my signed ILA copy via post next day without paying anything extra. Also very reasonably priced compared to many others out there, will return for sure.

August 29, 2025

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