ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mix-up with appointment date

I booked a Zoom appointment through the ILA-Connect website yesterday, thinking it was for today. When I joined the call, I discovered it had actually been scheduled for next Friday, which wasn’t ideal. I contacted their support team and the gentleman I spoke with was extremely helpful. Despite all slots being fully booked, he went out of his way to reschedule my appointment for the day I needed. Excellent customer service and very much appreciated.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, efficient and helpful

From initial contact to getting the advice required was such an easy process, Dennis and Paul were very helpful with any questions I had and overall from start to finish I couldn’t have asked for a better service.

August 12, 2025
Rated 5 out of 5 stars

Great prompt service

This service is great weve had real trouble trying to find someone to do ILA before and this service makes is so much easier and at a great price, was posted to us and arrived the next day, cannot recommend this enough.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Wry expensive exercise

I think it’s a money spinning exercise, to charge £660ph is a lot of money to confirm what you already understand. I would understand if companies made it affordable for people to help them with there mortgage experience and not just take as much money as they can.

July 28, 2025
Rated 5 out of 5 stars

Refreshingly Easy

Really easy to arrange and reasonably priced. Because the meetings were over Zoom, we didn't have the hassle of driving to an office, parking, etc. so it was a lot quicker and more productive. The solicitor was excellent and we will want to instruct him again. The documents arrived from the solicitor - as promised - the following day. All round, an excellent way to conduct business.

August 1, 2025
Rated 5 out of 5 stars

Bridging Loan Indemnity and Guarantee

I called ILA-Connect to assist with gaining independent legal advice for a bridging loan. I originally spoke with a very helpful chap who guided me on what to do. I promptly went onto their website and booked the appropriate appointment. It was easy to upload the required documents prior to the zoom meeting. Everything was done efficiently and professionally. I would recommend ILA-Connect

August 6, 2025
Rated 5 out of 5 stars

Excellent service would throughly…

Excellent service would throughly recommend with no hesitation.

Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around to accomodate myself and business partner.
Meeting carried out by Kevin who was just as professional and carried out an excellent service.

Just goes to show that there are some good ethical working people out there.

These guys went above and beyond - on behalf of serva fidem company i would like to say Thankyou.

Jan

July 30, 2025
Rated 5 out of 5 stars

Professional service

Professional service and great communication from start to finish

July 15, 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you — we’re so glad everything ran smoothly and that you felt well-supported throughout. We’re always working to make the ILA process as clear, efficient and hassle-free as possible 💼👍

Wishing you all the best with completing your transaction! 🏡

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