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Rated 1 out of 5 stars

Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.

Rated 1 out of 5 stars

Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... See more

Rated 1 out of 5 stars

I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... See more

Company replied

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TrustScore 1 out of 5

2K reviews

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Rated 5 out of 5 stars

fabulous flavours

This is my second order from Ilumi, and as before, the products and service are excellent. I had to change the delivery date and on phoning, everything was sorted out and I was called back to confirm details.
I would happily recommend Ilumi to others.

September 5, 2015
Unprompted review
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Rated 5 out of 5 stars

Delicious

You just cannot tell that these meals are out of a packet. They are superb. And not just for people with gluten/dairy intolerance. They are superior to any packaged food I have tried. I use them for occasional meals and take them when going away to work instead of eating rubbish in pubs. I just use the bnb's microwave.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Tasty Food

I bought the starter pack and was really impressed with taste and quality of the food not to mention the packaging. The soups are delicious and are great for lunch. I have just completed my first week on a gluten free diet and am feeling so much better than I have done for a long time. Would definitely recommend this product.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Top Class!

We've been ilumi customers for quite some time now, and we've never been disappointed. The choice of "menu" is really extensive, and always very tasty. We will continue to shop with ilumi.

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous

you really need to try out this company their food is great very tasty I have tried most of them and have not been disappointed with any of them

August 31, 2015
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Rated 5 out of 5 stars

Delicious Relief from Tedium

Cooking for one from scratch is time consuming at best but more so when you have a busy lifestyle. The Ilumi meals are delicious. Choosing my evening meal after a busy day is like choosing from the Menu of a highly rated restaurant. Dishes I wouldn't contemplate attempting to cook are waiting for next. They most definitely DON'T taste like ready meals and NO Supermarket stocks that variety of ordinary ready meals let alone Gluten Free meals. I have recommended them and will continue to do so.

August 31, 2015
Unprompted review
Rated 3 out of 5 stars

Samey

I will continue to use Ilumi because I like the food, I can order it bulk, it is quick to cook, contains no ingredients that set off my various food issues and is delivered promptly. However:

1. It is far too expensive;
2. The portions are too small;
3. Everything tastes the same;
4. Most dishes come with no carbohydrates and the one thing I really hate is the rice and chickpea dish, which is vile (and also misnamed as this is wild rice, not rice - no relationship between the two), so I need to eat three or four meals a day just to keep feeling relatively full;
5. The packaging is ludicrous - under government legislation, WE now have to get rid of all of this f****** cardboard and it is a real pain - why not a simple plastic or paper bag?
6. The spicy dishes should be spicy. They are bland. You should offer options for those who prefer hotter food. And, yes, I do know what Indian food tastes like and while it is not of the ridiculous Anglo-Indian kind, much of it - especially from the South of India - is actually just as hot. There goes another Western urban myth

August 30, 2015
Unprompted review
Rated 5 out of 5 stars

Illumi

Great meals along with a first class service,never a problem.thanks.

August 29, 2015
Unprompted review
Rated 1 out of 5 stars

salty and tastless

meals and soups were all too salty. One can add salt but cannot take it out.
the pasta consistency and flavour was awful; Tesco's freefrom pasta actually tastes like pasta..

August 27, 2015
Unprompted review
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Reply from ilumi

Hi Alison - we are sorry you have not enjoyed our ilumi dishes. With regard to your concerns about the levels of salt in ilumi products, we develop recipes to have as little salt as we can without being detrimental to the overall flavour of the product.

For certain cuisines, such as Chinese which inherently use a lot of soy sauce etc, these recipes have slightly more salt. We always aim to stay within the amber traffic light banding wherever possible and look to reduce it where we can. We do however, take on board all customer comments so it is something we will continue to bear in mind in development.

we are very transparent with our nutrition information to allow our customers to make choices about which products they choose based on their own nutritional requirements, tastes or preferences, and that we produce a range of products with varying salt contents.

We also benchmark against comparable products in the marketplace, and where possible we add less salt than leading competitors.

We do hope you will give ilumi another try soon - regards team ilumi

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Rated 5 out of 5 stars

Excellent

I m newly diagnosed coeliac and the rescue pack is wonderful in taste and choice of products. Will purchase again for sure.

August 26, 2015
Unprompted review
Rated 4 out of 5 stars

Tasty and perfect for on the go meals

I was impressed with the quality of ingredients of your meals. I bought a couple of your pouch meals to take on the Fastnet 2015. Easy to heat up and being both gluten and diary free meant it met my dietary requirements. My only negative is that it took many google searches to find your products existed.

August 23, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant meals!

Great to finally have some healthy gluten free meals which are very practical as portable to take to work, other peoples houses etc and convenient to heat up and eat. I have bought a selection of meals to take to a festival as they don't need to be stored in the fridge and most of them can be heated up in a just a saucepan for a couple of minutes. (some are microwave only) and at a festival i cam never guarantee there will be safe gluten free food. Most of all they are TASTY and DELICIOUS :-)

August 18, 2015
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Rated 5 out of 5 stars

No issues all aspects good

Now purchased gluten free foods and meals on quite a few occasions since being diagnosed just over a year ago. The service speed and ease of ordering online has been followed by fast delivery and enjoyable meals on every occasion. I shall continue to use the service and try out more dishes as time goes by.
These foods make less of a problem to myself and my family and changing to a gluten free diet has been made easier.
Many thanks to Ilumi

August 16, 2015
Unprompted review
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Rated 4 out of 5 stars

Good service,shame about the website

Telephone service is great.Unable to order on the website for some reason

August 11, 2015
Unprompted review
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Reply from ilumi

Hi Roy - we are really sorry you have had difficulty ordering direct from our website. If you could contact customerservice@ilumiworld.com we would be happy to resolve this for you - was it a technical issue? Regards Team Ilumi

Rated 5 out of 5 stars

Where have you been all my life?

Perfect in every way, You can feel the ingredients doing good
Perfectl;y packaged, doubly delicious, magnificent menu ,fantastic for foodies.

I'm completely sold on your product

August 11, 2015
Unprompted review

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