The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ref Imist Service
Ref: QS 2314573 John Ashdown Imist service.
Great service, great product, John arrived promptly, explained in detail the system and what he did to service it. Very friendly and efficient.
October 24, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Guy,
Thanks for taking the time to leave us a review.
I'm so pleased that you found our product and the service you received great.
It's also lovely to hear that John arrived promptly and explained the system in detail as well as the servicing process.
I'll pass your kind feedback on to the team.
-iMist
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Very polite and efficient service
Very polite and efficient service. Arrived exactly on time, even called beforehand to inform of ETA. John Ashdown was the engineer and was was friendly and tidy.
Code: QS218725
October 18, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Liam,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John provided you with a polite and efficient experience. It's great to hear that he arrived on time and gave you an ETA prior to his arrival.
I'll be sure to pass your kind words on to John and the team.
-iMist
Ceiling sprinkler annual service
The engineer was on time professional and explained what he did during the annual service of the sprinkler system QS19 4277-2024 John Ashdown
October 18, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Richard,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was on time, professoinal and informative during your servicing appointment.
I'll be sure to pass your kind words on to the team.
-iMist
Excellent experience
Excellent experience. The engineers (Michael Bradburn Leigh Kellock) were fantastic. Super professional, fixed our pump issue and really friendly to top it off - thank you!
October 16, 2024
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that Michael and Leigh were fantastic during your appointment.
It's great that they were friendly and able to fix the issue with your pump. I'll be sure to pass on your kind words to the team.
-iMist
The engineer was on time and worked…
The engineer was on time and worked very efficiently.
October 9, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Adam,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was on time and efficient while working on your project.
-iMist
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Very helpful
There was a power cut on my street and the alarm was sounding on the compressor unit. I got through to Luis who was very helpful and talked me through what to do.
October 5, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Paul,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Luis could support you and talk you through what to do with your iMist unit during your power cut.
I'll be sure to pass your feedback on to the team.
-iMist
Fantastic company to deal with
Fantastic company to deal with, Louis Frost who programmes everything in has been a godsend throughout the build and the fitter Chad Blakeway and his squad have also been fantastic helping out wherever they can, they are a credit to IMist and I look forward to continuing the relationship on future projects
October 1, 2024
Unprompted review
Reply from iMist Fire Suppression
Hello,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Luis and Chad have been fantastic throughout the project and that you have been happy with the service they have both provided.
I'll be sure to pass your kind words on to the team. We look forward to working with you in the future.
-iMist
Superlative Service
We had our Fire Suppression system serviced today. What a truly wonderful experience. The engineer who attended (Zak) is a credit to his Company. I could not have wished for anything to go more smoothly. From his arrival time, which was spot on, to the full completion of the work. The explanation of the work undertaken from start to finish. His customer service skills impeccable. Well done Zak and iMist Q195522.
Also the method of booking the service and being kept informed could not have been better. Very important people behind the scenes contributing every step of the way. A very satisfied customer.
September 18, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us such a wonderful review.
I'm so pleased to hear that Zak was able to provide such amazing service for you today and leave you impressed.
It's great to hear that you found the process smooth, were informed throughout the entire service and left satisfied after your appointment.
I'll be sure to pass your wonderful words on to the team.
-iMist
Excellent service - Q206116-2024
Sam arrived when expected, was very efficient, explained the working of the system and advised that everything was operating properly, thank you.
September 18, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Mr Etches,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Sam arrived on time, was efficient and was able to explain the way the system operates for you.
- iMist
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Great service
Rhys the engineer was friendly, helpful and totally professional.
September 10, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Robert,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that Rhys was friendly, helpful and professional during your appointment with us.
-iMist
Matt did a very efficient service
Matt did a very efficient service, which was welcome after a challenging install. Service Q21-10674
October 25, 2023
Unprompted review
Reply from iMist Fire Suppression
Hi Sally,
Thank you for your feedback.
I'm sorry to hear that your install was challenging. I am however please to hear that Matt was able to service your system efficiently.
-iMist
The service from start to finish was…
The service from start to finish was seamless, Michael, our engineer was very knowledgeable and nothing was any trouble for him.
I would highly recommend using iMist.
March 18, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Derek,
Thanks for taking the time to leave us a review.
It's great to hear that your service was seamless from start to finish and that he was knowledgeable and happy to help.
Thank you for your kind words and recommendation, I'll be sure to pass this on to the team.
iMist
First time we’ve used this company
First time we’ve used this company. On the day of service it all went well. Jack B the Engineer was helpful and courteous. Organizing the appointment was tedious, but finally sorted out.
August 20, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Janet,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that our engineer, Jack, was courteous and helpful during your servicing appointment.
I'm sorry to hear that you found the process of organising your appointment tedious, but I am pleased to hear that we were able to resolve this for you.
-iMist
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Thank you iMist.
What a refreshing change to find a company that looks after the individual as well as delivering the product you need. Sian Fry at iMist was super helpful, efficient, professional and a joy to deal with. The iMist components package saved times sourcing everything too. The installation team were friendly and knew exactly what they were doing. Thank you iMist for a job well done.
August 21, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Allyson,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Sian and our installation team provided the helpful and professional service you needed. It's great to hear that our components package saved you time too.
We appreciate your kind words and will be sure to pass them on to the team.
-iMist!
Great service Q2418697
Our allocated engineer Michael was really lovely and a true problem solver. Our house was quite a challenge and he worked really well with our builder to find a solution that caused minimal disruption. He was courteous, and provided a very efficient and effective service.
August 20, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Emma,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Micheal worked with your builder to solve the issues that arose on your project.
It's great to hear that he was courteous, efficient and effective.
I'll be sure to pass your kind words on to the team.
-iMist
Very efficient
Very efficient, friendly, and prompt. Would definitely recommend.
August 6, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us a review.
I'm glad to hear that you found us to be efficient, friendly and prompt.
Thanks for your kind recommendation.
-iMist
Both iMist teams (1st and 2nd fix) have…
Both iMist teams (1st and 2nd fix) have been really professional and pleasant to work with. David and Jordan (van 10) completed the installation last week. They were really well informed about the system and were happy to answer any questions I had. As were the project co-ordinators I dealt with (most recently Samantha Mint).
Whilst installing a sprinkler system on our property was something my local planning department insisted we do and therefore an unexpected and unwanted additional cost, I would recommend iMist and the service they provide.
August 2, 2024
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you have found us pleasant to deal with throughout your installation and that the engineers who completed your 1st and 2nd fix were well-informed and ready to answer your questions.
It's also great to hear that Sam was pleasant to work with.
Thank you for your wonderful recommendation, I'll be sure to pass your kind words on to the team.
-iMist
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Working with IMist was easy and stressfree
Working with IMist went very well. If you have to have a fire suppression system in your home/flat, it’s the one to get in my opinion. Sian Fry was excellent to work with in the project coordination team = she always got back to us in a timely manner and was very helpful and efficient. And today the install went really well with Pete. He was very friendly and professional and took the time to talk us through all the workings of unit, so that we are really happy with the system.
August 5, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Elizabeth,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that the process has gone very well for you and that you would recommend us.
It's great to hear that Sian was responsive and helpful, and that Pete was friendly, professional and able to talk you through the system and the way it works to protect you.
I'll be sure to pass your kind words on to the team.
-iMist
Imist service
Qs183373
The engineers Rhys and Mendi were polite, efficient, timely and professional when servicing our Imist system. Would recommend.
July 27, 2024
Unprompted review
Reply from iMist Fire Suppression
Hey Caroline,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Rhys and Mehdi were polite, efficient and professional when servicing your iMist system.
I'll be sure to pass your kind words on to the team.
-iMist
Sian Fry Feedback
Sian does an excellent job at juggling a complicated role! She is organised and does all she can to accommodate customer requests.
July 24, 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Dan,
Thanks for taking the time to leave us a review.
It's great to hear that you're pleased with the service you've received from Sian. I'll be sure to pass on your kind words.
-iMist
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