Immigration Trust Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and genuine care, highlighting their helpfulness and supportive approach throughout complex processes. Many people found the customer service exceptional, appreciating the clear communication, quick responses, and detailed guidance provided at every step. Consumers frequently describe the service as efficient and stress-free, leading to positive outcomes and successful visa applications. While the overall user experience is positive, some people noted occasional minor communication difficulties. However, even in these instances, the process was still described as smooth, professional, and ultimately successful, indicating that any issues were effectively resolved.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the clear, efficient, and professional... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently highlight the... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the clear, well-organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

More recently, after my daughter received a new passport, we needed to get her New Zealand visa updated to match. Once again, Mr. Park stepped in and handled the process with efficiency and care. W... See more

Rated 5 out of 5 stars

Immigration Trust was recommended by my fiancée, and I can honestly say I’m glad she found them. I didn’t really know what to expect with the visitor visa process, but they took all the stress out... See more

Rated 5 out of 5 stars

thanks Simon and the team for the support and assistance with my Permanent residency application.i would again want to state that your professionalism and dedication to help in preparation and submi... See more

Rated 5 out of 5 stars

We’d been through it all — visa after visa getting declined, countless lawyers and advisors telling us there was nothing more they could do. We felt hopeless, tired, and honestly ready to give u... See more


Company details

  1. Immigration Attorney
  2. Immigration and Naturalization Service

Written by the company

We are immigration law experts who specialise in Immigration Law in New Zealand. ​Immigration law is the only subject we focus on & specialize in.​ We have the expertise to guide, represent, and support you achieving your immigration goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Great team

Great team, made it easy and very helpful. We were so stressed that visa might get declined but Simon and his team were on to it and achieved a positive outcome. Very professional and highly recommended.

June 25, 2025
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Rated 5 out of 5 stars

After So Many Letdowns, They Gave Us Hope

We’d been through it all — visa after visa getting declined, countless lawyers and advisors telling us there was nothing more they could do. We felt hopeless, tired, and honestly ready to give up. Then we found Immigration Trust.

From the very first conversation, something felt different. Simon didn’t treat us like just another case — he listened, understood, and gave us honest advice, not false hope. For the first time in a long time, we felt like someone was in our corner.

They worked through every detail, stayed in touch with us the whole way, and supported us not just professionally but emotionally too. Because of their hard work, Rohini’s Ministerial intervention was approved. We still can’t believe it.

We’re beyond grateful. Immigration Trust made a difference where no one else could. If you’re feeling stuck or like no one cares — talk to them. They truly care, and they fight for you

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Immigration Trust was exceptionally professional, short duration but extremely detailed, with a positive outcome…

My experience with Immigration Trust was exceptional, they delivered a positive outcome within a very short space of time, way more than I anticipated.
My case was a complex one before I approached Simon Park, at Immigration Trust. But after they took my case, I was rest-assured that all will work out for the best, and indeed I received my work visa in less than four weeks; despite the complexity of my circumstances. Simon is very knowledgeable and professional, guiding you all the way throughout the process. He knows all the documents that immigration will need and he prepares them well in advance. Initially I was so apprehensive, But, I was rest-assured with so much courage. I was shocked and overwhelmed when I was informed that my work visa has been approved in less than four weeks, and I have been offered five years in New Zealand. Staying and working until 2030. Immigration Trust is the best of the best. I am a super excited customer right now. I highly recommend Immigration Trust to anyone who needs representation, advise, council and a leading helping hand.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted Immigration Guidance from Start to Finish

Engaging the team at 'Immigration Trust' for my visa application was one of the best decisions I could have made. From start to finish, their professionalism, expertise, and commitment to excellence were evident in every interaction. Simon Park, in particular, distinguished himself through exceptional communication and a clear, strategic approach. He carefully explained each phase of the process with clarity and precision, ensuring I felt informed, prepared, and confident at every step.

Many thanks to their expert handling and unwavering support, my work visa application was approved smoothly and without complication. I am genuinely grateful for Simon’s guidance and dedication. I wholeheartedly recommend 'Immigration Trust' to anyone seeking exceptional immigration counsel delivered with integrity, precision, and personalized care.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Follow-up Support for Visa Update

More recently, after my daughter received a new passport, we needed to get her New Zealand visa updated to match. Once again, Mr. Park stepped in and handled the process with efficiency and care.
What stood out this time was his generosity—he provided this follow-up service without charging anything. His consistent professionalism and genuine concern for his clients' well-being continue to impress me.
Thank you again, Mr. Park, for your exceptional support and kindness!

April 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Corruption. Is on track

I have of immigration nz workers getting in millions of dollars of cash sleepy bosses have nonidea

July 16, 2024
Unprompted review
Immigration Trust logo

Reply from Immigration Trust

We take all feedback seriously; however, we have no record of you ever being a client of Immigration Trust. Your comment does not appear to relate to our services but rather to a general issue regarding Immigration New Zealand.

Our firm is an independent licensed immigration advisory service, not affiliated with Immigration New Zealand. If you have concerns about INZ, we recommend directing them to the appropriate authorities.

We are committed to providing professional immigration advice, as reflected in the hundreds of positive reviews from our actual clients. If you mistakenly left this review on our page, we kindly ask you to remove it.

— Immigration Trust

Rated 5 out of 5 stars

BEST LAWYERS

20/02/2025 - thank you to Simon and his team again, within 2 weeks my partner got his visa approved!! We are over the moon with this outcome, thanks to Simon and his team. We appreciate them a lot and highly recommend them to everyone

Simon and his team has done it again, special thanks to them!!! Simon has helped me and my partner during the hardest times, they never gave up on our case, as we believe it was one of the hardest cases, however Simon never gave up but found ways to help us. Simon and his team are very helpful and communicates well at all times.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Residency

First, I would like to say thank you to Simon and his team for their great work. I got letter from immigration that I don’t meet the health criteria for my residence visa. I was very frustrated and heartbroken. I tried to contact many advisers but no one gave me any hope. While I was searching on google, I saw one article about Simon on his 10 years experience in health criteria cases. I contacted his office and they gave me appointment. When I had talk with Simon, he gave me hope that it will not be easy but still he will help me to get a best result and he did whatever he said. He helped me to get my medical waiver within 2 months. He also resolved my issue of declaration of previous Australian visa refusal, which wasn’t even included in his matter of case. He did a lot of hard work to get my residence visa. I never seen any adviser to be dedicated towards his client this much before. I appreciate his hard work and friendly nature. Thank you very much immigration trust. I will recommend to everyone to contact them if you lost your hope. You will get best.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Cancellation of DLN

We received a PPI letter from INZ, making us be liable for deportation on the grounds that we did not comply to Section 49. Naturally, we felt devastated with the letter and my husband start to google around for immigration adviser or lawyer that can help us in cancelling the deportation action by INZ. Upon my husband’s research, he emailed around 5 top-rated immigration adviser and lawyers who had dealt with deportation matters. After a brief meeting with all of them, we decided to take up Immigration Trust as we are confident and clear with Simon’s strategies in tackling our issues with INZ.

Upon engaging Simon, we found that he is quick in making progress and guide us on how to respond to INZ. Excellent communication between us and Simon with clear understanding on what need to be done was the key to our success. Simon helped us in making sure that we detailed our experience from the day we got our Residency to the day we got the PPI letter. He even makes sure we answered to the accusation from INZ by having a firm and concrete reasonings with evidence to back our reasonings.

Yes, with the help of Simon, we were able to get the deportation cancelled and we really appreciate the help from Simon and his team. His wisdom, experience, and patience in dealing in such a complicated issue like ours had resulted in a positive outcome for me and my family. Thank you so much Simon.

December 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Resident Visa


I wanted to share our experience with Simon Park and the Immigration Trust team, who played a pivotal role in securing our family’s resident visa. Initially, we thought the process of applying for an SMC resident visa would be smooth and simple. However, things took an unexpected turn when one of our family members’ health changed after our application was submitted. We quickly informed the case officer about the situation, but we were then sent a PPI letter stating that the health condition was a barrier to approval for the resident visa.
At that point, we realized we needed professional assistance to navigate this complex situation. After looking into various immigration advisers, we decided to approach Immigration Trust, led by Simon Park, due to their excellent reputation and success in handling cases like ours.
Once we handed over our case to Simon, he immediately took action. He worked directly with the case officer to request an extension and ensure all necessary documents and letters were submitted. After thoroughly reviewing our family member’s health condition, Immigration New Zealand (INZ) concluded that it was not deemed an unacceptable health issue (ASH). We then proceeded with submitting a medical waiver request.
Throughout the entire process, Simon’s expertise, knowledge, and patience were truly remarkable. His guidance made a potentially stressful and overwhelming situation much easier to manage. Even when we were discouraged and considering giving up, Simon kept us hopeful and ensured we submitted the best possible response.
Thanks to his hard work and dedication, after several months of communication with INZ, we received the medical waiver, and our family’s resident visa was finally approved. We are so grateful to Simon Park and his team for their unwavering support and professionalism during this journey.

December 6, 2024
Rated 5 out of 5 stars

SMC resident visa

I applied for an SMC resident visa for my family, initially thinking the process would be straightforward. However, after submitting our application, one of our family member’s health conditions changed before the decision was made. We promptly informed the case officer and, in response, received a PPI letter stating that the health condition was not acceptable for the resident visa. Realizing we needed professional help; we began searching for a reliable immigration adviser. After researching online, we found that Immigration Trust, led by Simon Park, had a great reputation with many successful cases.
We decided to entrust Simon with our case, and he immediately took charge. He communicated directly with the case officer to request an extension and submit the necessary letters and documents. After evaluating the health condition, Immigration New Zealand (INZ) determined that we did not have an unacceptable health condition (ASH). We then submitted our response for a medical waiver.
Simon’s expertise and knowledge of the process were invaluable. He guided us through the entire procedure with ease, alleviating much of the stress, even when we were ready to give up on our application. Over several months of communication with INZ, Simon’s perseverance and dedication paid off. Ultimately, we were granted the medical waiver, and our family’s resident visa was approved.
I would like to extend my heartfelt thanks to Simon Park and his team for their unwavering support and professionalism throughout this process.

December 6, 2024
Rated 5 out of 5 stars

Exceptional Immigration Support from a Dedicated and Reliable Advisor

My wife and I were dealing with a particularly challenging immigration case after experiencing a visa application decline. We turned to Simon at Immigration Trust for help, and he provided outstanding guidance throughout the entire process. Simon managed communications with our immigration case officer and was quick to secure extensions when we needed extra time for specific requirements. His support was essential in navigating each step, including some unexpected hurdles like delays with my medical clearance.

Simon’s expertise was evident in his ability to address our evolving needs, and he worked diligently to assist us in proving our genuine relationship—a crucial aspect of our application. His attention to detail and thorough approach gave us peace of mind, and he always kept us informed and prepared. Simon’s dedication to his clients was clear in every interaction, even when he was working remotely. His compassion, excellent communication, and professionalism made an otherwise difficult journey manageable and much less stressful.

We highly recommend Simon for anyone seeking an immigration advisor who is not only skilled but also deeply invested in helping his clients succeed. His level of service is truly above and beyond.

October 28, 2024
Rated 5 out of 5 stars

Outstanding Service and Unmatched Dedication – Highly Recommended!

I am beyond grateful for the support Simon Park from Immigration Trust provided throughout my complex and challenging immigration journey. I initially applied for a “Straight to Residence Visa” as a nurse and excluded my husband from the application, thinking it would expedite the process. When I consulted Simon, he immediately identified a way to include my husband in my already lodged application, saving me thousands of dollars and potentially years of waiting.

My case grew even more complicated when my initial employer withdrew their job offer due to the prolonged immigration processing time, leaving me without a sponsor and at risk of visa denial. Simon communicated with my immigration case manager to buy me time to secure a new employer, who then had to undergo accreditation to hire an overseas employee. Despite the tight timeline, Simon was able to expedite my visa processing, ensuring it was approved just in time for my new employment start date.

From start to finish, Simon was a knowledgeable professional and compassionate guide. He worked tirelessly to ensure every step was seamless and that my husband and I felt well-supported. Simon’s dedication, expertise, and resourcefulness made all the difference, handling each challenge with skill and calm reassurance.

Thanks to Simon’s efforts, my husband and I are now able to start a new chapter in New Zealand. I wholeheartedly recommend Simon Park and Immigration Trust to anyone seeking immigration assistance. Simon truly cares about his clients, working relentlessly to secure the best possible outcome. Thank you, Simon, for your dedication, hard work, and unwavering support. More blessings and continued success to you and your team!

October 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Quick and uncomplicated

I had the most incredible experience with Immigration Trust in taking the first step on my journey to being able to stay in New Zealand full time. They provided me with two paid consultations before I made the decision to go ahead. The fee of these consultations then got deducted from the overall service fee after I decided that I would like to go ahead. I got treated with respect and got given the most useful advice. After my partner moved in with me to fulfill the requirements for the partnership work visa, I fully signed up. Simon advised me on the content of the information I had supplied as a timeline of our relationship. I understood that due to the ongoing changes in immigration rules and the last date of my visa, it put us under a lot of pressure.
I was beside myself when just 4 weeks after having submitted my application, I got my partnership work visa approved.
I am looking forward to continuing my journey with Immigration Trust when applying for my partnership residency next year.
Thank you so much to Simon and the team you have truly worked magic!

October 23, 2024
Rated 5 out of 5 stars

A Huge recommendation

I had an excellent experience with Immigration Trust while navigating the complex process of applying for and extending my student visa. Simon and Hya were incredibly supportive, knowledgeable, and enthusiastic throughout the entire journey. They guided me through every step, ensuring I fully understood each stage of the process.

What stood out to me was their commitment to clear and open communication. They always provided detailed explanations that made complex topics easy to understand. This helped me feel confident and informed every step of the way.

Thanks to their hard work and expertise, I received my student visa just a month after applying! I truly appreciate their dedication to making this process as smooth as possible.

I highly recommend Immigration Trust to anyone looking for reliable immigration services. They are committed to their clients and deliver outstanding results.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Guidance and Support for My Parents' Residence Visa Application

I would like to express my gratitude to Immigration Trust for their outstanding support in my parents' residence visa application. Throughout the process, we faced challenges with documentation and procedural complexities, but Simon and his team were true professionals, guiding us every step of the way. Their expertise and thorough understanding of the immigration process made a significant difference, ensuring that all requirements were met in a timely manner. Simon’s genuine care and clear communication helped alleviate our concerns, and his proactive approach provided us with accurate information at every stage. Thanks to Immigration Trust’s dedication, my parents' visa was successfully processed. I highly recommend their services to anyone in need of immigration assistance. They truly go above and beyond to ensure a smooth, stress-free experience.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I was searching for an immigration…

I was searching for an immigration advisor following the denial of my brother's tourist visa. I learned about Immigration Trust by searching on Google. Simon and his team are honest and friendly. My brother wanted to travel with his entire family, including his partner and three kids, so I didn't think there would be any chance of his getting a visa. However, Simon and his staff were really helpful in looking into all possibilities so that they could submit a fresh application for them. They led me through the process of gathering all the documentation and proof, and they were incredibly attentive and quick to respond. His organisational skills and direction ensured that it went smoothly throughout. I couldn't be happier with the result. Since they take great care of their wonderful clients, I have no hesitation in recommending their services to anyone in need of immigration assistance with offshore applications.

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional Immigration Assistance – Highly Recommended

I am incredibly grateful to Simon (Immigration Trust Team) for their exceptional assistance with my wife's resident visa application. From the beginning, Simon demonstrated a deep understanding of the immigration process and provided clear, concise guidance at every step. Their professionalism and attention to detail ensured that all our documents were in perfect order, significantly speeding up the approval process. What truly stood out was their genuine care and dedication to our case, making us feel supported and confident throughout. Thanks to Immigration Trust's whole team, my wife and I can now look forward to our future in New Zealand with peace of mind. I highly recommend Simon Park to anyone seeking reliable and compassionate immigration assistance.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

section61

I have been unlawful for more than 10 years because my previous student visa was declined, and I even tried Section 61 back then with no success. For a long time, I lived like I could ignore this problem. But after I met my partner, now my wife, and we were expecting our baby to be born in New Zealand, we knew we must do something. We could not continue to live like this.
After doing a lot of research, we found Immigration Trust’s website. We read many successful unlawful cases and checked reviews on Google and Trustpilot. We knew we had to speak with them. We arranged the first paid consultation with Simon. We felt confident immediately, but my case was very complicated, so I arranged another consultation with Simon (paid). He answered all our questions and explained what he would do. We decided to engage him and paid the fee. From then on, they guided us like they were holding our hands. Everything was carefully organized. They requested my files from INZ and checked them thoroughly. We even prepared answers for the concerns INZ had recorded in my file. There was so much to prepare, but Simon assured us that we had only one chance and it was better to be over-prepared, and he was right.
After he submitted my Section 61, it took around four weeks for INZ to make the decision. Finally, Simon called to tell us the good news that I am lawful again. My wife cried on the phone, and I did too. We had just returned from the hospital after our baby was born, so it was the luckiest day of our lives. We decided to keep working with Simon to sort out my future visas and some potential immigration issues for my wife. The surprising thing is that everything happened just as Simon explained many weeks ago.
To all my fellow readers, if you are in a similar situation, do not waste your time talking to many lawyers. Immigration Trust and Simon are the best in this area, with over 10 years of dedication. I am a new person now, thanks to them.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Section 61 Successfully completed

When I first met my husband, I learned he had been living unlawfully for over 10 years due to a previous student visa being declined. He had tried Section 61 before, but it didn’t succeed. For a long time, he tried to put this behind him and live as normally as possible. However, once we were married and expecting our baby, we knew we had to address the situation. We couldn’t continue living in uncertainty, especially with a child on the way.
Finding a solution was not easy. We did extensive research online and eventually found Immigration Trust. Their website was filled with successful stories of others in similar situations, and the positive reviews on Google and Trustpilot gave us confidence. We decided to book a paid consultation with Simon. During our first meeting, Simon made us feel hopeful, but given the complexity of my husband’s case, we opted for a second paid consultation to ensure we understood everything clearly. Simon was thorough and reassuring, laying out exactly what needed to be done.
The process was detailed and required a lot of preparation. Immigration Trust guided us through every step, helping us gather all necessary documents and even preparing us to address concerns INZ had recorded about my husband’s case. Simon emphasized that we had only one chance to get this right, so being overly prepared was crucial. His advice proved to be spot on.
After submitting the Section 61 application, we faced an anxious four-week wait. Then, the call came. Simon informed us that my husband was now lawful again. The timing couldn’t have been more perfect; we had just returned from the hospital with our newborn baby. It was an incredibly emotional moment for both of us, filled with relief and joy.
We have decided to continue working with Simon for future visa matters and any potential immigration issues for me. His expertise and guidance have been invaluable. Thank you, Simon and the team, we are blessed to have you supporting us.

August 22, 2024
Unprompted review

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