⭐ 1/5 — Refund blackmail + incomplete order. Order #289110502 placed during an Eric Bompard sale. I only received half of the items I ordered. Items were returned and confirmed received by Imparfaite... See more
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See what reviewers are saying
The new website has meant I've had to stop using Imparfaite which is such as a shame as I was a regular customer. They have removed the option to buy multiple items from sellers (international shippin... See more
The mail packaging has only one layer of plastic bags, which contains clothes directly inside, and there is no extra layer of protection. The packaging bag sent over has been broken, which will contam... See more
I have been shopping from Imparfaite since 2018. Not even once, I had a delivery issue or a quality issue. Their agents are always available and if not you can leave a word and they will get back to y... See more
3.0
Average
468 reviews
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I ordered an item that the seller said…
I ordered an item that the seller said they couldn't find in the end so got a refund, but still disappointed that the site listed something that wasn't available.
August 5, 2021
Reply from imparfaite.com
Hello love,
We are truly sorry we disappointed you... Your feedback is very important to us and will help us improve!
We know it’s always frustrating to say goodbye to something you are so excited to receive and even more when this something is unique… Believe us if your sale could have been saved, we would have done it! And so the seller!
A simple mismatch between the seller’s online stock and its actual stock can lead to a cancellation, this is what happened to you unfortunately. Please be aware that this kind of situation is very unusual as we continuously encourage our sellers to update their shop in order for our online catalog to be the most accurate possible. We will make sure to keep up our efforts!
Hope you won't keep this disappointing experience in mind and that you will give us another shot.
Imparfaite is full of vintage treasures and there is no doubt you'll find something to replace this one... ❤️
All the best, the Imparfaite team
Lovely
Lovely! Thank you for swift shipping and easy shopping. In love with Imparfaite<3
August 5, 2021
Reply from imparfaite.com
Dear Maddison,
We are so happy to have you by our side for this vintage Revolution. Our priority is to offer the best online vintage hunting experience possible, that it's why your words are so rewarding!
Thanks a million, we are in love with you and your enthusiasm too ❤️.
Love from Paris,
The Imparfaite team.
Mobile app is a little difficult- pages…
Mobile app is a little difficult- pages often repeat over instead of showing new product when scrolling.
August 2, 2021
Reply from imparfaite.com
Dear Amanda,
I am very sorry your experience on our website wasn't up to your expectations. Please know we are doing everything we can to improve! Therefore your feedback means a lot to us and we will forward the information to our IT team for sure.
We really hope you will give us another shot ❤️
Love from Paris,
The imparfaite team.
good experience
Always a good shopping experience, the only negative is that I live in Spain and so the return postage can be expensive if things don't fit. But in all other ways I love this company! :)
July 27, 2021
Reply from imparfaite.com
Hello Rosalind,
It's always a pleasure having you on Imparfaite! ❤️❤️❤️
You gave a new life adventure to so many forgotten treasures, we could not be happier.
We chose to allow our international customers to return items within a 14 day period after receipt whatever the reason which is very rare for a vintage / second-hand online store. For now, we cannot cover for international return fees but we really wish to make it possible in the near future. In the meantime, you can always ask our care team for additional product information before ordering which might avoid you returning the piece. Don't be shy next time, we are here to help you out!
Love from Paris,
The Imparfaite team.
My Perfect 501's
My Perfect 501's
I recently bought a pair of vintage 501's via Imparfaite and based on the recommendations I got from the jeans finder search. They are amazing, the purchasing and shipping experience went well between me buying in Amsterdam from France.
I would recommend the shop and feature to friends, as long as you know your body and jeans size :).
July 22, 2021
Reply from imparfaite.com
Hi Alexandra,
That's the Jean Levi's 501 Calculator's magic! We are so glad it worked out perfectly for you❤️❤️❤️ In our opinion, the Levi's 501 vintage is the best jean model there is, this is the reason why our team worked very hard to design the most useful tool for helping you finding THE one.
So proud one of our 501 vintage is strolling around Amsterdam with you!
See you soon love,
The Imparfaite team.
A bit too long to receive my bag
July 18, 2021
Reply from imparfaite.com
Hello love,
So sorry that your bag arrived a bit late.
We raised the issue to the seller to make sure it does not happen again.
The seller felt really bad for you and insisted on presenting you her most sincere apologies ! If you choose to give her another chance, she won't let you down.
At Imparfaite, we always encourage our sellers to be as fast as possible when it comes to post your vintage treasures. This one-time experience is the not reflection of our services, you can rest assured !
We really hope you'll give us another shot.
Love, the Imparfaite team
Great experience
Great range of items, possibility of negotiating a lower price, safe payment, quick enough delivery :)
July 15, 2021
Reply from imparfaite.com
Hi Gabriela,
We are so happy you find in your Imparfaite shopping experience so many positive things, that's why we are working so hard!
Thank you for being part of the vintage adventure.
Love from Paris,
The Imparfaite team
Forever customer
I’ve been ordering my clothes via Imparfaite for quite some time now. The customer service is impeccable and even returns from the EU work easily. Oh and did I mention they have the best vintage selection in online stores in Europe?
July 13, 2021
Reply from imparfaite.com
Dear Lisa,
You are the best! Your kind words mean the world to us.
Our care team is so happy to make your shopping experience smoother each time. As for our selection, we will keep up our efforts to offer you only the best vintage pieces there are.
Love from Paris,
The Imparfaite team
I love Imparfait
I love Imparfait! My absolute favorite place to buy clothes! Love the selection and dedication to sustainable fashion
July 12, 2021
Reply from imparfaite.com
Hi Brenna,
We are so happy that Imparfaite became your go-to vintage online shop! That is such a reward for us. We really hope to keep up the good work so that you'll be a forever customer.
Love from Paris,
The Imparfaite team
Great shopping experience!
I'm really pleased with my shopping experience. The package was sent I think the exact same day as I ordered it. It came in a very pretty packaging and some dehydrated flowers, which were really nice touches and I really appreciated them 🌼!
The top that I ordered was exactly as pictured in the photos listed on the site. Overall a great experience. Will definitely do it again!
July 8, 2021
Reply from imparfaite.com
Dear Konstantina,
We are so glad the seller of your vintage treasure made your first Imparfaite shopping experience so special!
Can't wait to see you shopping with us soon.
Love from Paris, The Imparfaite team.
Love the website
Love the website, the customer care team is lovely, highly recommend 👌❤️
July 8, 2021
Reply from imparfaite.com
Hi Elisa,
We are so happy that you recommend shopping on Imparfaite, that is such a reward for us. Our care team sends you lots of love and is really looking forward talking to you soon.
❤️❤️❤️
The Imparfaite team.
Little Bit difficult to find items.
July 4, 2021
Reply from imparfaite.com
Hello dear,
Thanks a million for your feedback.
We would be very interested to know more about it in order to improve your future online shopping experience on Imparfaite.
Our care team has already contacted you and is waiting for your reply 💋💋💋
The Imparfaite team.
Imparfaite Paris is my absolute…
Imparfaite Paris is my absolute favourite place to find lovely vintage French pieces. Everything is in great condition, shipped very quickly and the customer service is incredibly lovely, quick to reply and attentive. Couldn’t recommend Imparfaite more!
July 2, 2021
Reply from imparfaite.com
Hi love,
We are so happy that Imparfaite became your go-to vintage online shop! That is such a reward for us. We promise that we will keep hunting the best vintage piece there are for you! Our care team sends you lots of love and is really looking forward talking to you soon.
❤️❤️❤️
The Imparfaite team.
highly recommend
prompt delivery to the UK, and good quality vintage clothes! A brilliant way to shop second hand, highly recommended
June 30, 2021
Reply from imparfaite.com
Hi love,
Thank you for joining us in our vintage revolution from the UK !
Much love from Paris,
The Imparfaite team
Amazing website for curated vintage pieces!
This was my first (and certainly not last!) order from Imparfaite and I’m so happy with their excellent customer service, super fast shipping speed and overall shopping experience! I’d highly recommend this store to anyone on the lookout for quality vintage pieces!
June 21, 2021
Unprompted review
Reply from imparfaite.com
Hi Zrinka,
We are so happy to have such a wonderful vintage lover in our community.
Having you recommending Imparfaite as the vintage go-to-shop is such a reward for us. We will keep up our efforts, you can count on us love.
❤️❤️❤️
The Imparfaite team.
The customer service was extremely…
The customer service was extremely helpful. My experience has been good, only there can be some pieces that are overpriced so do make sure checking the quality before buying.
June 9, 2021
Reply from imparfaite.com
Hi love,
We really appreciate your feedback. Our care team sends you lots of love and was really happy to help you out during your last shopping experience with us.
We always encourage our sellers to set the fairest price on Imparfaite, which is based on numerous criteria such as rarity, material, brand or condition. Let's never forget that it takes them a lot of work and time to hunt their vintage treasures, the price might also be the reflection of it! If you judge a piece overpriced, you can always try negotiate its price with the seller 😉 You will then set the price you judge to be fair!
Anyway, thank you for being part of the vintage adventure.
❤️❤️❤️
The Imparfaite team.
Very bad and dissappointing purchase experience
i received a generous gift certificate to Imparfaite as a lovely birthday surprise from a favorite relative. I spent hours finding 3 items that I would wear as a group and was excited about my fun package on the way from Paris! I was really glad to know I could even have all my items packaged together and get one box!!
But after my purchase was complete, the next day I received 'sad news' about the main item, a dress. Turns out it was sold. But it wasn't sold when I bought and paid for it and was given a receipt.
I've since received the other 2 items, in great shape from responsible sellers. But this site is not properly run if a seller can retract a purchased piece after a sale is complete.
This is the worst online shopping experience I have ever had. And ruined what should have been a fun birthday experience in the middle of a terrifying and tragic pandemic year.
Shame on you Imparfaite.
June 1, 2021
Reply from imparfaite.com
Dear Andrea,
We totally understand your frustration and cannot express how sorry we are to have disappointed you…
We know it’s always heartbreaking to say goodbye to something you are so excited about and even more when this something is unique…
Believe us if your sale could have been saved, we would have done it! And so the seller!
As you know, we are working with more than 2000 sellers and have more than 50000 vintage items online.
A simple mismatch between the seller’s online stock and its actual stock can lead to a cancellation, this is what happened to you unfortunately. However this is a very unusual situation as we are always encouraging and pushing our sellers to frequently update their stock. We will make sure to keep up our efforts!
Andrea, even though your first experience with Imparfaite was not up to your expectations, we really hope you could give us another shot!
Imparfaite is full of vintage treasures and dresses similar from the one you previously bought are available.
We would be very happy to help you find another one, even prettier!
Looking forward hearing from you,
All the best,
Imparfaite team
Such a treasure chest of vintage…
Such a treasure chest of vintage goodies! I love every piece I got and will definitely be ordering again. Pieces fit true to description and we’re all in excellent condition 🌷🌷
June 1, 2021
Reply from imparfaite.com
Hi love,
We are so glad Imparfaite became your go-to-shop when you're in a mood for hunting vintage❤️❤️❤️
Our sellers always make sure to propose only the best pieces they are. We also encourage them to describe their treasures exactly the way they are in order to give you the most exact picture of them. We will keep our efforts and maintain this quality standard, you can count on us.
Love from Paris,
Sylvia
Great experience
The overall experience is very great, and I love the items I found on the website. I hope the free shipping could happen a bit more, and it will helps the international buyer to shop their dream items easier.
June 1, 2021
Reply from imparfaite.com
Hi love,
We are so happy that you enjoyed your last shopping experience with us.
We know international shipping fees might be a little expensive and may prevent you from ordering on a more regular basis.However they are the minimum possible, as they are only based on the postal services official costs visible on their website. We don't add any cost, you only pay the shipping fees they provide.
What we suggest you do in order to lower your basket total is to negotiate prices with sellers and order several items at the same time to combine these shipping expenses with the grouped delivery option.
Love from Paris,
The Imparfaite team
Annoying website and customer experience
I bought a number of things from different sellers on Imparfaite recently. It mostly went well enough, with some annoyances: there are constant popups saying new customers get 10% off (one time is enough), the website switches between French and English at will, and when you buy a cart from one seller, your other shopping carts disappear, so you have to find those items all over again. That's all annoying, but I'm most unhappy about one purchase in particular – I used Imparfaite's 'Levi's 501 calculator' to pick jeans, which (it turns out) just did not fit me. I should have originally got out my tape measure and trusted that instead. Annoyingly, the customer is responsible for organising and paying for returns (I did not notice this before purchasing, my fault), but that doesn't make the result less silly: essentially, from paying shipping and organising returns, I've lost about 18 Euros for the privilege of trying on jeans that absolutely don't fit, plus the lost time in postage shops. I won't be buying from Imparfaite again.
May 12, 2021
Unprompted review
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