Absolute life saver! Had an awful dog poo stain in the hallway, which we could not remove with cleaning. The Carpet Repairs Guys came to the rescue & did a fab job - it looks great! Super professional... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more
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Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more
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Contacted Richard in regards to a hair straightener burn on our daughter’s bedroom carpet. Thorough explanation given on the potential repair and within a few days of requesting the repair to go ahead... See more
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Company details
Written by the company
Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island
Contact info
35 Little Victory Mount St Marys Island, me43tb, Chatham, United Kingdom
- 07796114019
- info@thecarpetrepairguys.co.uk
- impulsecleaning.co.uk
Fantastic service and experience
I contacted the Carpet Repair Guys after a tradesman’s expanding foam canister exploded over our wool carpet last week. Considering the carpet is relatively new and costly we were not happy….
I sent over a few images of the damage and Richard responded within seconds with advice and solutions on how to get the carpet back to looking like new. I also received a quote from him very quickly. He managed to fit us in this week.
The work is done now and I’m so surprised by the results! The unsightly stains and damage have disappeared. By the looks of it, Richard may have studied at Hogwarts…..
But seriously, we’re so happy with the results. From starting the job, Richard was friendly, professional and very thorough in his explanation of the procedure. He’s also saved us a lot of money on replacing the carpet. I have no qualms about recommending him to friends and family although I hope I don’t have to!
If only all tradesman were like Richard, things would be much easier.
Thanks for the incredible work - much appreciated!
April 23, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave such a detailed review — I really do appreciate it.
Expanding foam damage, especially on a wool carpet, can look disastrous at first and in many cases people assume a full replacement is the only option. As you saw, with the right approach and specialist carpet repair techniques, it’s often possible to safely remove the contamination and restore the carpet far beyond expectations.
I’m really pleased I was able to respond quickly, talk you through the options, and get you booked in promptly. My aim is always to be completely honest from the outset, explain what can realistically be achieved, and then deliver the best possible result on the day.
It’s great to hear how happy you are with the outcome — especially knowing it saved you the cost and disruption of replacing a relatively new carpet.
Thank you again for trusting The Carpet Repair Guys. Recommendations mean everything in this industry, so your kind words genuinely go a long way.
If you ever need advice in the future, I’m always happy to help.
Richard
The Carpet Repair Guys
The UK’s only award-winning carpet repair specialists
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Great experience with the carpet repair…
Great experience with the carpet repair guys.
They explained everything to me all the way through, would def recommend.
April 21, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thanks for your kind words!! So please your happy with your carpet repair from the carpet repair guys!
Great communication and fantastic repair
Contacted Richard in regards to a hair straightener burn on our daughter’s bedroom carpet. Thorough explanation given on the potential repair and within a few days of requesting the repair to go ahead, it was booked, completed in no time at all and we were greatly impressed with the result. Would highly recommend ⭐️
April 16, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you, Neil, I really appreciate you taking the time to leave such a positive review.
Hair straightener burns are actually very common, and I’m always happy to talk through the repair options beforehand so you know exactly what to expect.
I’m really pleased you were happy with the result and that we were able to get everything sorted quickly with minimal disruption.
Thanks again for your recommendation – it genuinely means a lot.
Richard
The Carpet Repair Guys
really amazing
Richard was really amazing. Super communicative beforehand, was really knowledgeable and when he came to fix the carpet he was super speedy, considerate and did a great job. Thank you so much!
April 15, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you very much for the kind words — I really appreciate you taking the time to leave a review.
Good communication before the visit is always important, as it helps make sure the right approach is taken for the specific type of carpet and damage. Every repair is slightly different, so having a clear understanding beforehand allows the work to be completed as efficiently and effectively as possible on the day.
I’m really pleased you were happy with the repair and the overall service. I always aim to work carefully, respectfully and with consideration for your home while achieving the best possible result.
Thank you again for your feedback — it was a pleasure to help.
Richard
The Carpet Repair Guys
Five stars for honesty and Professionalism
Asked them to quote on repairing burn damage to a carpet in a rental flat. They took the time to understand the full situation - looked at the carpet style, assessed the type of damage, and gave me considered, thoughtful advice rather than a quick no.
They were upfront that a patch repair would most likely fall short of my hopes, and then, went above and beyond to write me a professional recommendation that I could use for the deposit claim against the tenants. No charge, no job to gain from it.
Responsive, knowledgeable, and went out of their way to help when they didn't have to. Would use them again without hesitation.
April 2, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you very much for taking the time to leave such a thoughtful review — I really appreciate it.
Sometimes the most important part of the process is giving honest advice, even when that means recommending that a repair may not achieve the standard a customer is hoping for. Every carpet is different, and factors such as carpet type, age, wear and the nature of the damage all influence what can realistically be achieved.
In this case, after assessing the burn damage and the carpet style, I felt that a patch repair was unlikely to provide a satisfactory finish. Rather than carry out a repair that may not meet expectations, I felt it was more helpful to provide a professional written recommendation that could support the deposit claim process.
My aim is always to give clear, genuine guidance so customers can make informed decisions, whether that leads to a repair or simply understanding the best way forward.
Thank you again for recognising the honesty and professionalism — it means a lot, and I would of course be happy to help in the future if needed.
Richard
The Carpet Repair Guys
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Great advice from Richard regarding…
Great advice from Richard regarding ripples in carpet, even though the repair wasn’t possible.
April 1, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thanks for your kind words I do like to make sure all customers are getting what they need!! So sometimes we need to say a carpet repair is not worth it!
Great service
Lovely guy. Punctual. He worked magic on a cigarette burn to my cream carpet. No sign of the burn mark now. He also relayed a bit of my stair carpet that had been badly fitted. I'm a very happy customer and would highly recommend
March 27, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your lovely review Barbara, I really appreciate you taking the time to share your experience.
I’m delighted I was able to repair the cigarette burn in your cream carpet and also help improve the section of stair carpet that had been poorly fitted. Burns can often look far worse than they actually are, and it’s always great to be able to restore the carpet so there’s no visible reminder of the damage.
Saving customers from the cost and disruption of replacing a carpet is always the goal, so I’m really pleased you’re happy with the result.
Thank you again for your recommendation – it was a pleasure meeting you and helping put everything right.
Richard
The Carpet Repair Guys
Fantastic service
Fantastic service - quick, good quality, friendly, punctual. Thanks so much!
March 13, 2026
Unprompted review
Reply from The Carpet Repair Guys
I am so pleased your happy with your carpet repair in London it was a pleasure to help!!
Absolutely unreal (positively!) result
Absolutely unreal (positively!) result. So glad we asked him to repair our carpet and for a very fair price.
Outstanding and quick work, fast appointment and great communication. Very professional
March 13, 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Pablo,
Thank you so much for the fantastic review. I’m really pleased you were happy with the result and the overall service. It’s always great to hear when a repair exceeds expectations, especially when it saves a carpet that might otherwise have needed replacing.
I really appreciate your kind words about the communication and professionalism as well. Thanks again for choosing The Carpet Repair Guys – it was a pleasure helping you.
All the best,
Richard
The Carpet Repair Guys
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Fantastic job
Fantastic job! We were sure we’d need a new carpet or a patch after my son burnt an area with the iron. But Richard saved the day and the carpet - thank you!
March 12, 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Rebecca,
Thank you so much for the lovely review. I’m really pleased I was able to repair the burn and save the carpet for you. It’s always a great result when we can avoid replacing a carpet. Thanks again for taking the time to leave the feedback – it’s very much appreciated.
Richard
Excellent prompt service
Called at short notice after accidently damaging a client carpet who's house I was working in. They came out within a few hours and repaired it good as new. Also offered some good advice on avoiding the issue in future. 5*
March 3, 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Oliver,
Thank you very much for taking the time to leave such a great review — it’s really appreciated.
Accidents like that can happen to anyone when working in someone’s home, so I’m glad I was able to get out to you quickly and help resolve the problem before it became a bigger issue. It’s always the goal to get the carpet looking as close to its original condition as possible.
I’m also pleased the advice was helpful for avoiding similar problems in the future.
Thanks again for your recommendation — it means a lot.
Richard
The Carpet Repair Guys
Highly recommend
Highly recommend. Excellent communication. Explained the limitations and process of repair thoroughly. Excellent repair to iron burn on carpet.
March 3, 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Jane,
Thank you very much for taking the time to leave such a lovely review — it’s genuinely appreciated.
Iron burns in carpets can look very alarming at first, so I always feel it’s important to explain the repair process clearly and also be honest about the limitations before starting any work. Every carpet behaves slightly differently, so setting the right expectations is a big part of achieving the best possible result.
I’m really pleased you were happy with the repair and the overall service.
Thanks again for your recommendation.
Richard
The Carpet Repair Guys
Generous with advice and expertise
Gave up time outside of usual office hours to give advice and professional expertise. Wouldn't hesitate to book.
March 1, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your lovely review this morning — I really appreciate you taking the time to write it.
As we discussed, it’s never just about booking a job for me. It’s about making sure you get the best possible outcome for your situation. In your case, being a tenant, the most important thing was understanding your position and the right way to move forward, rather than simply proceeding with a repair for the sake of it.
I always try to be transparent and give honest, professional advice so people can make informed decisions with confidence. Sometimes that means carrying out the work, and sometimes it means guiding someone in a different direction.
I’m really pleased you felt supported — that means a lot.
Richard
The Carpet Repair Guys
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Got fantastic support and advice…
Got fantastic support and advice regarding carpet repair. Very easy to speak with and an overall good guy. Would recommend to anyone wanting an honest expert. 5 stars
February 26, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for the 5-star review — I really appreciate it.
Sometimes the right advice is just as important as the repair itself. I always aim to give honest, straightforward guidance so you can make the best decision for your carpet, whether that’s a repair or simply understanding your options.
I’m really pleased you found the support helpful and easy to deal with. That means a lot.
Thanks again for the recommendation.
Richard
The Carpet Repair Guy
Very good service
February 27, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words we are so pleased your happy with your carpet repair
I 💯 recommend The Carpet Repair Guys
I 💯 recommend The Carpet Repair Guys. The service is excellent, from first contact, through initial discussion about the issue, to confirming an appointment and completing the job.
Richard is professional, knowledgeable and based on my experience offers genuine advice and practical options to resolve an issue (if it is feasible to do so) clearly explains any risks so the customer expectations are clear and completes the work at a fair price.
We had a very bad, prominent burn on our lounge carpet and the results following the repair are outstanding. Another very satisfied customer!
February 26, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave such a fantastic review. It genuinely means a lot.
I always aim to make the whole process straightforward and transparent — from the first call, to discussing the options available, right through to completing the repair. Carpet damage can be stressful, especially when it’s something as visible as a prominent burn in a lounge carpet, so I’m really pleased we were able to achieve an outstanding result for you.
As you mentioned, I believe in giving honest advice, clearly explaining any risks, and making sure expectations are realistic before any work begins. Every carpet repair is different, and offering practical options — rather than a one-size-fits-all approach — is what helps achieve the best possible outcome.
Thank you again for your trust and recommendation. It was a pleasure to help.
Richard
The Carpet Repair Guys
Carpet Repair
Good results from the repairs to our carpet after our cats had caused damage.
February 26, 2026
Unprompted review
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Richard did an excellent job with the…
Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad.
Communication was perfect and Richard accommodated my request even though it was quite last minute. I highly recommend!
February 25, 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi GT,
Thank you so much for taking the time to leave such a fantastic review — it really does mean a lot.
I’m so pleased you’re happy with the repair. Burns and pet damage can look beyond saving, but with the right technique and a bit of patience, we can often bring carpets back to life and prevent the need for a full replacement.
I’m glad I could accommodate you at short notice and that communication throughout the process felt clear and straightforward.
Thanks again for your recommendation — it’s genuinely appreciated.
Richard
The Carpet Repair Guys
I am delighted with the results today
I am delighted with the results today, Richard was very clear and professional to deal with, he fitted my job in quickly and subsequently I have saved a lot of money not needing to replace carpets. Thank you!!!
February 12, 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave this review, I really do appreciate it.
I’m delighted you’re happy with the result. My aim is always to repair where possible and save customers the cost and disruption of replacing carpets, so it’s great to hear that made a real difference for you.
It was a pleasure to deal with you, and if you ever need any help or advice in the future, I’m always happy to help.
Thank you again,
Richard
The Carpet Repair Guys
I honestly thought our cat had totally…
I honestly thought our cat had totally wrecked our carpets, to the point where only new carpet would do, but I happened upon an advert that showed repairs were possible. Richard's company had some good reviews so thought I'd take a chance and I couldn't be happier with the results. I thought the larger bars across the door way would be noticeable but they completely blend in. You'd never know our little blighter had scratched so hard to get in (or out) that he had totally shredded the carpet. They're all clean now too, which was also a top job. Also, when I later lost my receipt Richard went out of his way to replace it for me when I suddenly realised I needed one. Very much appreciate that and would definately recommend his excellent repair and carpet cleaning work.
October 23, 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave such a lovely review — it genuinely means a lot.
I’m really glad I could help save your carpets and avoid the cost and disruption of a full replacement. Cat damage, especially around doorways, can look devastating at first, but with the right repair techniques it’s often very recoverable, so I’m pleased you’re happy with how the doorway bars blended back in.
I’m also pleased the clean made a difference too — it’s always nice when a repair and clean together bring a carpet back to life.
And no problem at all about the replacement receipt — I completely understand how these things happen, so I was more than happy to help.
Thank you again for trusting me with your home and for recommending my work. It’s hugely appreciated.
Richard
The Carpet Repair Guys
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