The Carpet Repair Guys Reviews 116

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of work performed, often describing the results as astonishing and miraculous. Many highlight the staff's professionalism, friendliness, and thorough explanations, appreciating their attentiveness and efficiency. People frequently mention that repairs are completed quickly and to an excellent standard, making damaged carpets look brand new. However, some customers also noted that a perfect repair might not always be achievable, though they understood these limitations. A few other people also felt that the product was not suitable for everyone, and some expressed concerns about the service's approach to certain customer groups.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the incredible work, quick... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers were highly satisfied, praising the... See more

Quality

Customers had positive experiences with quality. Many reviewers were surprised by the results, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute life saver! Had an awful dog poo stain in the hallway, which we could not remove with cleaning. The Carpet Repairs Guys came to the rescue & did a fab job - it looks great! Super professional... See more

Company replied

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Contacted Richard in regards to a hair straightener burn on our daughter’s bedroom carpet. Thorough explanation given on the potential repair and within a few days of requesting the repair to go ahead... See more

Company replied


Company details

  1. Carpet Installer
  2. Carpet Cleaning Service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

First class from start to finish

First class from start to finish. Our beloved cats had ripped up parts of our carpet and the repair work is brilliant!! Very pleasant and courteous - would highly recommend. Thank you!!

March 6, 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words in regards to our Carpet repair service in kent

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Rated 5 out of 5 stars

Richard saved the day and repaired our…

Richard saved the day and repaired our carpet after our puppy damaged it. Fast response time and great communication. Will definitely call on Richard again (but hopefully won’t need to anytime soon!) I will be recommending to friends and family.

November 28, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind repair in regards to our carpet repair service in Kent! I wish you all the best in your new home!

Rated 5 out of 5 stars

A carpet wizard !

Fixed our carpet within 24 hours of calling, did a fantastic job, was so professional and thorough.

November 18, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words in regards to our carpet repair service in London!! So pleased we could help!

Rated 5 out of 5 stars

Great service

Great service, really quick and makes sure he tries the most cost efficient way to repair your carpet first. Really good. Would recommend.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

We thought we needed a new carpet on…

We thought we needed a new carpet on our stairs due to the damage from our cats scratching and the general condition after being trodden down.
I found Richard on Tiktok after seeing some of his transformation videos and sent a few photos to get his thoughts.
After a good chat we agreed to let Richard work his magic and see how the carpet comes up. He's been out today and my God what a difference! The damage has been repaired and the carpets cleaned and revived. They look brand new.
I would highly recommend The Carpet Repair Guys, not only was it super convenient but we've saved a small fortune by not needed to replace the carpet!

September 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick and easy and was incredibly clear what work was going to be carried out and what the cost was. Can highly recommend and will certainly be using this service in the future! :)

May 13, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thanks you so much for your kind words we are some pleased your happy with your carpet repair from The Carpet Repair Guys

Rated 5 out of 5 stars

Richard was fantastic and did a great…

Richard was fantastic and did a great job of repairing my carpet; it looks so much better and really pleased with the results. Would definately reccomend this service!

March 28, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thanks Sophie!! It was a pleasure to help repair your carpet.

Rated 5 out of 5 stars

Did a fantastic job

Did a fantastic job, you really can’t tell the difference. Would 100% recommend ! Quick, efficient professional service! Thanks Richard

March 13, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words I am so pleased I could repair your carpet!!

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Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, eye for detail, great job!

February 28, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your review of our carpet repair service

Rated 5 out of 5 stars

Excellent job

Excellent job on my carpet that had burn marks, good as new. Really friendly and professional, would recommend.

February 28, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words! We are so pleased your happy with your carpet repair.

Rated 5 out of 5 stars

Great work

Great work, speedy & respectful of property

Hardly noticeable following a retuft after my dog left a hole in the carpet great work thank you

February 16, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words we love that you love our carpet repairs.

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Rated 5 out of 5 stars

Amazing expertise - carpet repair

Amazing expertise from Richard. I would not have thought that the repair could have been completed with the carpet in situ. Professional and courteous communication. Have no hesitation to recommend his services.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

The repair to our carpet burn was…

The repair to our carpet burn was faultless, you literally can't see the difference now. Really quick and efficient turn around and very friendly. Would highly recommend.

February 6, 2024
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thanks for your kind words we are so pleased your happy with our carpet repair service!!

Rated 5 out of 5 stars

Richard did a fantastic job patching a…

Richard did a fantastic job patching a hole in our cupboard. He came within a few days and after a few hours we no longer have a big hole in our carpet!

January 29, 2024
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!! We are so pleased your happy with our carpet repair service!!!!

Rated 5 out of 5 stars

My carpet has been restored to its…

My carpet has been restored to its former glory after the naughty puppy nibbled a hole!!! Richard performed invisible mending, fabulous job, friendly guy, and highly recommended- thank you.

January 26, 2024
Unprompted review
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Reply from The Carpet Repair Guys

We are so pleased your happy with our carpet repair service!!

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Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and very pleased with the repair to my carpet. I will definetely be recommending to all of my family and friends.

January 26, 2024
Unprompted review
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Reply from The Carpet Repair Guys

We are so pleased your happy with our carpet repair service!!

Rated 5 out of 5 stars

Cartier looks like new!!!!

Phoned on the Thursday, job booked in for the Wednesday, spoke to a human!
Carpet looking like new and it’s 20 years old, smells amazing also, professional reliable service.

Thanks again ,,

January 24, 2024
Unprompted review
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Reply from The Carpet Repair Guys

We are so pleased your happy with our carpet cleaning service

Rated 5 out of 5 stars

I had a burn on my carpet and called…

I had a burn on my carpet and called the services and they were swift to respond and they provided an excellent service. I highly recommend them.

January 24, 2024
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

We are so pleased your happy with our carpet repair service!!

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