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Rated 4 out of 5 stars

I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Rated 5 out of 5 stars

Experienced drone guy here: Cheaper price than almost every other option. Great idea for a two week vacation. Extremely easy to Deal with as well! There’s additional insurance you can buy that provide... See more

Rated 3 out of 5 stars

Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or someth... See more

Rated 5 out of 5 stars

Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking yo... See more

Company details

  1. Cell Phone Store

Written by the company

Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

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Rated 5 out of 5 stars

I'm on a very limited budget

I'm on a very limited budget, but a good phone is an important investment. I received an excellent phone for the best price around. 4 months later, the phone is still working flawlessly. I highly recommend Incredible.

September 30, 2021
Rated 4 out of 5 stars

Mostly Good

Merchandise arrived in a timely manner and was in good condition. Unfortunately it was the wrong item. Problem solving after the fact was fairly good.

September 25, 2021
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Rated 4 out of 5 stars

NO SIM CARD

Was as advertised. Would have gave it 5 stars if they would have communicated that the phone does not come with a SIM card.

August 15, 2021
Rated 1 out of 5 stars

faulty phone and long wait for service

I recently purchased a refurbished iPhone se 2020 from Incredible Phone. I transferred the data from my old phone, but found that the refurbished phone required me to manually install most of my apps. This was a relatively minor problem The major problem with the the phone I purchased from Incredible is that it will not allow incoming phone calls. Incoming calls are immediately sent to voice mail. In addition, the phone will not ring for incoming calls. I have followed all the instructions from Apple to repair these problems, but to no avail. I have tried to contact Incredible Phones using their email format; however, when I try to send my messages I receive an error notice and the message is not allowed to send. I called Incredible; however, their is a notice that it take one or two days for the company to return calls; an extremely long wait when a person needs service for a phone that they use daily. So far, my experience with Incredible Phones has been very substandard.

August 11, 2021
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Reply from Incredible

Hi Robert, that is a terrible situation to be in. Let's remedy this. We have free returns and free exchanges. So, if it can't be solved quickly via adjusting your carrier/phone settings we can swap it out. You can always email us directly at support@incrediblephones.com and we reply within an hour during working hours. I'll review your order number and contact your email address directly to resolve!

Rated 5 out of 5 stars

Their service was top notch

Their service was top notch, never condescending, never an argument when the phone disappeared during mid-shipment. I let them try to find it for a week with no results. When I said "enough is enough", I had a refund the next day.

August 11, 2021
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Rated 1 out of 5 stars

Horrible

This phone was over $350 & was listed to be in excellent condition. It locks up and constantly drops calls!

August 10, 2021
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Reply from Incredible

Hi Mary, phones should never do that, no matter what condition. We can get it replaced quickly and easily by coordinating a free return and exchange with you via email. We sent an email to you and are awaiting reply. Excellent phones have the best appearance compared to Good and Fair phones, however, all three conditions are the same inside and should work like new, backed by our free returns and warranty policy. So let's get it resolved for you!

Rated 5 out of 5 stars

I finally got my phone

I finally got my phone! I ordered an iPhone 8 Plus and I’m very happy with my purchase. The phone looks brand new. It works great, I was able to use my SIMS card from my other phone and I have service. I’m so happy with my purchase.

August 9, 2021
Rated 5 out of 5 stars

My trusty IPhone 6+ was starting to die…

My trusty IPhone 6+ was starting to die and I knew it was time to replace it. New IPhones are very expensive and buying them from T-MOBILE or another cell phone provider takes forever to pay off. I was hesitant about buying a used IPhone especially from a small unknown supplier. But the price was right and I read some good reviews about your company plus there was a money back guarantee. Expecting a used looking phone to my surprise the IPhone 7 looked and worked like a new phone. I am very satisfied with my new used phone and wouldn’t hesitate to do business with you in the future. Keep up the good work.

August 7, 2021
Rated 5 out of 5 stars

Very pleased with refurbished iPhone!

Very pleased with refurbished iPhone. We just needed a phone for someone who seldom uses a cell phone and didn't want to pay top dollar for a new model. The phone we received was priced right, in very good condition and even came with a case that we didn't expect. The selection of phones was great, ordering was simple and easy, and delivery was right on time. We would definitely order from Incredible again!

August 6, 2021
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Rated 4 out of 5 stars

Great Service

Great product, delivered on time. Just needs to have items processed faster so that customers don’t think there’s an issue with the system and cancel early.

August 6, 2021

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