I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Experienced drone guy here: Cheaper price than almost every other option. Great idea for a two week vacation. Extremely easy to Deal with as well! There’s additional insurance you can buy that provide... See more
Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or someth... See more
Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking yo... See more
Company details
Written by the company
Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.
Contact info
2820 Howard Cmns , 54313, Howard, United States
- 1 (888) 675-2905
- contact@incrediblephones.com
- incrediblephones.com
I recently gave this company 1 star after many email exchanges I received my perfume today . Anne
I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.
The ordering was simple but I was…
The ordering was simple but I was supposed to receive my phone yesterday 11/19 but had not come yet
I called on serval Times and left…
I called on serval Times and left messages and not once I heard from anyone
I'm on a very limited budget
I'm on a very limited budget, but a good phone is an important investment. I received an excellent phone for the best price around. 4 months later, the phone is still working flawlessly. I highly recommend Incredible.
Mostly Good
Merchandise arrived in a timely manner and was in good condition. Unfortunately it was the wrong item. Problem solving after the fact was fairly good.
Prompt delivery and expected…
Prompt delivery and expected product...what more could you want?🤘😁
Amazing price great products
I ordered two iPhone 8s
I ordered two iPhone 8s. Phones came in good shape, and on time. They work just like i expected.
The microphone didn’t work
NO SIM CARD
Was as advertised. Would have gave it 5 stars if they would have communicated that the phone does not come with a SIM card.
faulty phone and long wait for service
I recently purchased a refurbished iPhone se 2020 from Incredible Phone. I transferred the data from my old phone, but found that the refurbished phone required me to manually install most of my apps. This was a relatively minor problem The major problem with the the phone I purchased from Incredible is that it will not allow incoming phone calls. Incoming calls are immediately sent to voice mail. In addition, the phone will not ring for incoming calls. I have followed all the instructions from Apple to repair these problems, but to no avail. I have tried to contact Incredible Phones using their email format; however, when I try to send my messages I receive an error notice and the message is not allowed to send. I called Incredible; however, their is a notice that it take one or two days for the company to return calls; an extremely long wait when a person needs service for a phone that they use daily. So far, my experience with Incredible Phones has been very substandard.

Reply from Incredible
Their service was top notch
Their service was top notch, never condescending, never an argument when the phone disappeared during mid-shipment. I let them try to find it for a week with no results. When I said "enough is enough", I had a refund the next day.
Horrible
This phone was over $350 & was listed to be in excellent condition. It locks up and constantly drops calls!

Reply from Incredible
I finally got my phone
I finally got my phone! I ordered an iPhone 8 Plus and I’m very happy with my purchase. The phone looks brand new. It works great, I was able to use my SIMS card from my other phone and I have service. I’m so happy with my purchase.
My trusty IPhone 6+ was starting to die…
My trusty IPhone 6+ was starting to die and I knew it was time to replace it. New IPhones are very expensive and buying them from T-MOBILE or another cell phone provider takes forever to pay off. I was hesitant about buying a used IPhone especially from a small unknown supplier. But the price was right and I read some good reviews about your company plus there was a money back guarantee. Expecting a used looking phone to my surprise the IPhone 7 looked and worked like a new phone. I am very satisfied with my new used phone and wouldn’t hesitate to do business with you in the future. Keep up the good work.
Very pleased with refurbished iPhone!
Very pleased with refurbished iPhone. We just needed a phone for someone who seldom uses a cell phone and didn't want to pay top dollar for a new model. The phone we received was priced right, in very good condition and even came with a case that we didn't expect. The selection of phones was great, ordering was simple and easy, and delivery was right on time. We would definitely order from Incredible again!
Great Service
Great product, delivered on time. Just needs to have items processed faster so that customers don’t think there’s an issue with the system and cancel early.
Iphone quit unexpectedly
Iphone quit unexpectedly, new one arrived early and works perfectly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







