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Rated 4 out of 5 stars

I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Rated 5 out of 5 stars

Experienced drone guy here: Cheaper price than almost every other option. Great idea for a two week vacation. Extremely easy to Deal with as well! There’s additional insurance you can buy that provide... See more

Rated 3 out of 5 stars

Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or someth... See more

Rated 5 out of 5 stars

Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking yo... See more

Company details

  1. Cell Phone Store

Written by the company

Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

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Rated 1 out of 5 stars

Canceled my order after a week with no…

Canceled my order after a week with no communication

August 1, 2021
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Reply from Incredible

Hi Sonja, we apologize for the issue. We didn't receive a complete shipping address to deliver to. We attempted contacting you via Facebook Messenger, and email. We were unable to reach you via phone/text as messages came back undeliverable. When we received a response via email, the item was unfortunately out of stock.

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Rated 5 out of 5 stars

Messed up order, but made it right!

We ordered an iPhone 7 for Verizon at a great price to replace my daughter's phone that had water damage. When it arrived it was not compatible with the Verizon network! To make matters worse, we were leaving on vacation in 2 days and would be gone for 2 weeks. My teenage daughter was not happy about the prospect of a 26 hour cross country drive without her phone! I jumped on chat from the Incredible website and they shipped us a replacement phone to our hotel. They even added expedited shipping free of charge. It was a bit inconvenient that they messed up our order, but they still get 5 stars because of their excellent customer service!

July 23, 2021
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Rated 5 out of 5 stars

My original order went to a different…

My original order went to a different address via a mixup btw two orders. However here’s where Incredible shined. They tracked it and got it back to me inside of a few days. Laila did a fantastic job. Not use to such good service in these times with having to be on the phone for hours wondering if anything would get fixed. Laila and Incredible did an amazing job for me! Highly recommend them!

July 20, 2021
Rated 5 out of 5 stars

More than you can bargain for!

I ordered a fair IPhone XR that to my surprise was more than I bargained for. The phone was in exceptional condition. It is red and on the silent push up and down button the red paint was coming off a little and that was it. I was surely skeptical about ordering fearing I would receive some junk but I wouldn’t hesitate to order again from Incredible Phones. This is the way to go folks an affordable high end phone at a discounted price in good physical and working condition. I am looking forward to my future purchase. 😃

July 17, 2021
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Rated 1 out of 5 stars

QC department is dropping the ball

The iPhoneX that I ordered is supposed to be in "Very Good" condition. When I received it. There're issues here and there. First I had a hard time power on the phone, several times when it's powered on, it won't respond to the keys that I touched, and many times I didn't touch the touchpad, the phone would act on its own. I am not happy with my purchase and requested a full refund or exchange another one, which is really in "Very Good" condition. The QC department is not doing a good job testing the phone out before it was put out for purchase.

July 13, 2021
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Reply from Incredible

Hi Norma, thank you for your feedback. None of our phones should have these issues. We always replace or refund for free. We emailed a pre-paid return label to send this phone back so we can quickly resolve it. We run software-based diagnostic tests and technicians physically test each screen, however this screen issue may not have occurred during the test. In these rare cases, our free return/exchange policy is the fastest resolution. Thanks again Norma.

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