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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers are really happy with the service, highlighting the app's user-friendliness and the efficiency of the payment system, including timely payouts and the option for early withdrawals. Many appreciate the flexibility in choosing shifts, which helps them manage their schedules and financial plans effectively. However, some people were dissatisfied with the staff, citing disorganization, lack of communication, and unhelpful responses to issues. There were also mentions of a decline in available shifts and difficulties with the verification process for certain roles, leading to a lack of work opportunities for some users.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many reviewers praise the staff, highlighting their... See more

User experience

People report positive experiences with user experience. Many reviewers praise the app as easy to use,... See more

Application

Customers had positive experiences with the app, finding it intuitive, user-friendly, and easy to navigate... See more

Service

Consumers find service to be positive. Many reviewers praise the outstanding service, highlighting its... See more

Payment

Reviewers mention positive feedback about payment, highlighting that shifts are well-paid and payments are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's flexible work and flexible pay. Allows users access to part of their earnings before pay day. However, people tend to be offered shifts far from their location which leads to increased transport... See more

Rated 4 out of 5 stars

Indeed flex is a great app for students in particular, it gives students the opportunity to gain first-hand experience. The downside part is the cancellation of shifts one applied for. Like recently... See more

Rated 5 out of 5 stars

Flexible jobs with great Options I have been working for Indeed Flex for less than a year and work has been frequent, with shifts available on a daily basis. They also offer training, to bette... See more


Company details

  1. Employment Agency

Written by the company

We are Indeed Flex, and we’re transforming the way people find jobs. We deliver a level of speed, choice, and flexibility that traditional agencies lack – all through one brilliantly intuitive app. Long gone are the days of CVs and endless form-filling. Our speedy onboarding process instantly opens the door to countless work opportunities spanning diverse roles and industries, smart-matched to each worker’s skills, location, and preferences. It’s a new era, where jobseekers have complete control. They determine their hours, location, the type of employer – from small businesses to national brands – and even when they want to be paid – weekly or after every shift. With the backing of Indeed, the world’s #1 jobsite, a bold future of temporary work has landed.


Contact info

3.9

Great

TrustScore 4 out of 5

304 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This app don't work.

This app don't work.. just received a booking..time the bloody app started..and the job is gone.. this app is a waste of time...29 years of experience.. 2 Michelin restaurants in my cv and in 2 months I couldn't get a shift.. don't waist your time.. join an agency that red your cv

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

The ingenious personnel are becoming…

The ingenious personnel are becoming innovative with their location tracking and job offer App. Even other time not on job assignment , tracking your physical location. Is there a need to send job offers , whereby it is predetermined to be denied . In a day, They will sending job offers which buzz with a distinct 🎵🎶 to attract your attention. Alas, of course upon immediately opening the page, " Oh no, the job is already filled" and other time the job offer page has no option to click n grab the offer and then, going back , the job offer disappears. And further , the offers buzz at odd hours of night to disturb and annoy . How do they benefit out of it ? Are the job seekers at your mercy for job ?
Close examination, fellow flexers has numbers of job listed and some very few, under similar profile and filter.
Annoying, I have to lower my rating .

October 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Catastrophic

Catastrophic,
So I work as a chef for over 20 years,
Last 15 years as a head chef , they offer me only chef assistant jobs...that's crazy , with other agencies I work as a head chef for really long time. I don't know who's in charge of spreading jobs but is ridiculous 🙄, not even CDP or something...

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

I did some temp work as a delivery…

I did some temp work as a delivery driver at Sainsburys through indeed flex. AVOID BOTH!!! My first pay from indeed flex was 54p instead of £54. A huge error which was corrected later that day thankfully. My first ever shift at Sainsbury’s was a disaster. When I reported for duty I was told that they were unaware I was coming and to go home. I had my shift confirmed the day before in the indeed flex app and showed this to a manager. They then managed to buddy me up with another driver after me pleading with them to work instead of being sent away unpaid. The shift itself was very hard work and I and the Sainsbury’s employee would never have been able to finish all the drops with out the help of each other. The training I was given was insufficient from Sainsbury’s and of no use at all. The second and final shift I reported for .. again with Sainsbury’s Cameron Toll was another dissster. I was told they knew nothing about me arriving and no shift was available. I was to either go home or wait 1h 40mins for a lesser shift. I made the decision to leave then and will never attempt to work with any of these agency’s and employers again. The agency is horrendous to contact and you have to go online to try and speak with someone. The employer sainsburys has a disliking to agency staff and I was made to feel unwanted the twice I arrived for work, the communication from them regarding shifts and organising is worrying to say the least. Shame on you Sainsburys. I expected so much better.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Bad treatment from employers

Some employers are extremely unprofessional; they can literally say and do anything to indeedflex staff and get away with it. I have witnessed people brought to tears by managers. I had such a bad experience with an employer, I sent a feedback to indeedflex and I cancelled all my future shifts with the employer in question. Since I got so mistreated that my mental health was not strong enough to handle another shift with this employer the very next day, I had to cancel a shift with less than 24 hours notice, I cancelled with 16 hours notice.
I figured that if I explained exactly what happened, indeedflex would have completely understood that there were extenuating circumstances. It was the complete opposite, I got a strike. I Applealed the strike, but from the response I received, I don't think that indeedflex even read my reason for cancelling nor my appeal. I recieved a standard message informing me that my appeal was upheld. The massage was also informing me that I should have sent a feedback (which I did send before cancelling my shift). This means that they don't even read the feedbacks that we send.

October 11, 2024
Unprompted review
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Rated 3 out of 5 stars

Mostly stadium jobs they offer

Mostly stadium jobs they offer, And on the browser page of the app, different flexers have different job listed . So jobs are selectively targeted and assigned to preferential flexers. Bias is evident. Therefore There is no choice, take it or leave it Or go to other agency . This agency is perfect fit for permanent job holders as on off days , guaranteed job is available.

October 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolute disaster

Absolute disaster. Been working in hospitality for 10+ years, last 5 years as a manager and the person who did the interview has not been able to verify me for a waiting staff job? Don’t understand how the “interview” can be done by someone who sits in the office and does interviews for all other fields. Not even talking about being 20mins late.

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

Time wasters and disorganised

I had an awful experience trying to get verified. I provided my time and all the required information, only for the interviewer to arrive late and then cut the interview short, informing me that I had been banned from Syft years 7 ago.

This happened after they had already contacted my references and allowed me to book the interview.

The interviewer then suggested I contact Syft to request that I be unbanned, but added that it is now difficult to reach them, as their email no longer works. Yet, somehow, they were still able to tell me that I had a 5-star rating on my account.

It feels as though they don’t respect people’s time and are very dishonest because why do I need to contact a company that doesn’t exist to ask them to be unbanned but you cannot provide me with working contact information for them. Why should I go through the hassle of contacting a company that no longer exists?

If you are considering joining them, I would urge you to think twice or be prepared for the worst.

September 25, 2024
Unprompted review
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Rated 1 out of 5 stars

As stated by others gone downhill!

As stated by others gone downhill!
I have worked for over 10 years with them with hundreds of five star reviews! and they have suddenly said I am Starter level worker because the App has changed to a new format, What a farce!!!
I will delete my profile and work with my other agencies. And let the amateurs stay with indeed flex!
The App is not really that user friendly either and there has been a lack of investment and acting on feedback regarding issues booking work and bugs that never fix! I now understand why they also don't have as many clients!!

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

hourly pay as not as advertised on the shift position (£3ph difference)

For my first shift with Indeed flex, I signed up for a shift at £13p/h. The client later changed the time of the shift to a completely different time of the day and to accommodate the late notice upped the rate of pay. After communicating with the client who told us to stay signed on if able to make it with the increased rate of pay I was actually paid the lesser amount. I clearly expressed this to IndeedFlex and they essentially told me that they are subject to pay what they want regardless of what is shown on the app and in your profile and were honestly quite rude and apathetic.

August 24, 2024
Unprompted review

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