Indie Campers 

Booking 9Q810N: Indiecampers downgraded my vehicle class C to lower last minute, but only after confirmation and check in and 100% payment up front, pickup is 4 days in Vienna and support is ghosting me. what kind of a service is this ??? We booked a C class because we simply do not fit in smaller. how would you feel if this happened 4 days before you holiday ?

Bonjour tout le monde,

Be very careful with this company. They charge you mileage fees even if you choose the unlimited mileage option.

I also paid for the premium insurance, but in the end their customer service either replies after two days or doesn’t respond at all. If you run into any problems during your trip, don’t expect much help. Most of the time, you’ll just get automated bot responses.

The local team was fantastic—they were friendly, helpful, and very accommodating. However, they don’t handle these issues. They’re simply intermediaries and have nothing to do with the company’s customer service or billing policies.

Overall, I would avoid this company. I would much rather use Wikicampers again, as I’ve worked with them before and had a much better experience than with these scammers..

Van was alright, a few features not working and when we told the company that the van wasn't fully cleaned at pick up they said we needed to tick the box in order to take the van.

Wonderful experience, can't wait to do it all over again next year!

Smooth experience, thanks!

Good experience

A little extra notices to be expected on these campervans, good for a couple.

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Easy to book, Everywhere in Europe

I would like to say that I am disgusted that they are trying to keep their trust pilot score up by forcing people to leave a review when they are booking.

First off they changed where we had to pick up the vehicle at the last moment. We had to figure out the public transport system in a foreign country to travel 30 miles to get it.

They changed our vehicle - a free upgrade which was great. Apart from we had to return it the next day. We explained we were not able to do this due to travel commitments - they were welcome to pick it up from us. They allowed us to keep the upgrade for the duration of our holiday which was good. This had already been agreed by their head office.

The van was rough around the edges. I wouldn't have been happy at all if we had paid full price. However we were happy as it was a free upgrade.

The thing that really really annoys me is their lack of customer care. We broke down and only had their bot to help us. It took 15 hours to connect us to someone, luckily we had not been stuck at the side of the road that whole time as we managed to fix the vehicle ourselves. However the issue was ongoing and due to lack of confidence in being able to get help if needed we decided to return the vehicle early.

I would strongly recommend not using this company. If you break down at the side of a road in the middle of nowhere they will not be there to help you. The customer service is shockingly bad.

We were lucky to have some mechanical knowledge to be able to get the vehicle moving. The bad reviews are pouring in and their rating is being kept up by them forcing people to leave reviews when booking.

Straightforwards but a lot of hidden costs.

Ease of use!

It was very good

Had a van for 12 days. The experience was very dangerous and not to be repeated: I was exposed to toxic fumes and given bald tires. The customer support received from IndieCamper was abysmal; they were aware of the issues and did nothing repeatedly when asked for help almost daily.

It started when the pickup address on Indie Camper online customer account and on GoogleMaps was wrong. They had moved to a different location well over 20 minutes away. It took me an hour on hold with customer service to be informed of this while being left on the side of the road in 45-degree heat. It also incurred extra costs.

Upon arrival, I was given a different van than the one listed online. I was told that my original van was not available, so they were giving me this one. The switch was not documented on my account, so I had no instruction manual or help for the different model. I believe this van had been set aside for repairs and was in no state to be driven. It came with no registration. The front tire was bald, which is extremely dangerous when you are supposed to drive it across the country. It got so bad I had to bring it to a tire shop and get it changed myself.
The van was given to me with no house/leisure battery and no key to the water tank. So I had no access to water and could not use anything around the van until plugged in (or so I was told by the depot team). Once I finally plugged it in (and had to purchase myself the missing key), the truth appeared. The inverter was broken, and the battery was defective, which they knew all along. When plugged in, the house battery would overheat and offgas, leading to the emission of toxic fumes in the cabin. It got so bad over the nights I was exposed that it reached a point where the air had a horrible odor, and the CO/Propane alarm would go off every 5 minutes. We were just unable to use the battery.

I started contacting support on day 2/12 of this trip. I told them about the inverter and battery issue (I even stopped at a mechanic who confirmed it and advised them to make an appointment with a mechanic further along, as the invertor part needed to be ordered). Customer service kept going in circles. I told them the issue and that I would be in Denver on a given date 3 days ahead of time. I repeatedly requested to exchange vans at their Denver location. They could have scheduled either a mechanic appointment or changed vans. For the next three days, I contacted them repeatedly to make sure they were setting some things up/ warning the depot I was coming. Nothing was done. I had to keep driving to meet the return deadline. Without any house battery, essentially driving a large gas guzzling coffin,I then had to stop to replace the tires as already mentioned. I am flabbergasted at how dangerous the whole experience was and how little anyone at the service center cared.

I do not recommend Indie Campers. I understand now their online reputation. I usually give the benefit of the doubt given that people tend to write about bad experiences and not good ones. But do not make that mistake. It really is that bad.

Headquarters should be ashamed of the customer service they provide, and of the very very dangerous vans they have on the road. Avoid avoid. I feel very lucky that I escaped unharmed.