I joined 5-6 years ago with a lifetime payment. Recently i cannot gain access and I've emailed support and received no response. Now when I log in, some of the information about my account that used t... See more
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Edit: Thank you. The issue has been rectified. There appeared to be a time delay. Thank you for your prompt response. I have the same issue in accessing the templates after payment. When creating... See more
Company replied
I just love Infograpify, it saves me so much time and it makes all my presentations, documents and proposals look super slick. They are continuously adding new templates which don’t cost anything extr... See more
i cant understand who could rate rate this service with good ranking. It is absolutely awful: 1. you need to login every time when you visit their website 2. they are trying to sell more services... See more
Company replied
Company details
Written by the company
Unlimited Infographics. Lifetime Updates. Top-notch Quality. Easy to Download. Amazing Value. Unique Designs. Get Access NOW!
Contact info
United States
- support@infograpify.com
- infograpify.com
3.0
Average
135 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Lifetime isn't lifetime
I joined 5-6 years ago with a lifetime payment. Recently i cannot gain access and I've emailed support and received no response. Now when I log in, some of the information about my account that used to be there is missing. Disappointing - I have paid for a lifetime and expect continuance. I don't want to have to pay another site.
April 21, 2026
Unprompted review
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Paid and never received team licenses
I purchased the team license for 5 users and was never given access codes to have the additional users login. This was months ago, and requests to their help email have gone unanswered. I would not have purchased a team license if I knew there wouldn't be any way to give access to my team and I'm shocked that help emails go completely unanswered. There are also no details about how to contact the company other than the help email address that I've already used. Would not recommend.
May 31, 2024
Unprompted review
SCAM
I paid for the lifetime member service just to access a specific ppt that was advertised and then couldn't find it. Then when I went back to log in a second time I couldn't log in and I also couldn't reset my password none of the links on the page worked.
May 20, 2024
Unprompted review
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very nice and helpful
January 28, 2024
Unprompted review
Very good for all organization
December 1, 2023
Unprompted review
Bad support and bad website
Bad support and bad website.
They won’t activate my account even after proof of payment and they won’t refund the money.. They say my account is active, yet I never downloaded anything, cause it never worked.. Also, you get a million emails from Infografolio after signing up. What a scam
August 17, 2023
Unprompted review
Reply from Infograpify
Hello Trine,
We greatly value your feedback and wanted to take a moment to address the concerns you've raised regarding your experience with logging in to our system and accessing the templates. We sincerely apologize the trouble it had caused you, and we are committed to rectifying this situation promptly.
As for this case, we can confirm that this has already been resolved. Apparently, the email that you were using was the not the one that you have registered in our website thus the system was not recognizing it. If you have additional questions, please feel free to send us an email so we can get them sorted out asap.
Kim
Customer Success Manager
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Very useful and business ready graphic
July 18, 2023
Unprompted review
Very bad UI and very outdated templates
Very bad UI:
- every time i visit their website I need to sign in. It is really not convenient
- I cant download a particular slide that I need. Every time I need to download the whole presentation
- bad catalog that is not convenient for search
Outdated design
- templates that are not updated
- small number of templates
July 13, 2023
Unprompted review
Reply from Infograpify
Hello Ilia,
We greatly value your feedback and wanted to take a moment to address the concerns you've raised regarding your experience with our templates. We sincerely apologize that the product did not meet your expectations, and we are committed to rectifying this situation promptly.
As for your first issue, there is no need for you to logged out of your session. Just close your browser when you are done downloading a template so your browser will not ask you to login again.
To download a particular slide, just search for the template in our website, check the previews to see if it fits your needs then download that particular template.
Please know that all our templates were carefully designed according to the customers business needs. You can always access our website as we have a wide range of templates that you may find suited to your current project.
Once again, we apologize for any inconvenience this may have caused you, and we genuinely appreciate your patience and understanding on this matter.
Kim
Customer Success Manager
The support was rapid and helpful
July 11, 2023
Unprompted review
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Great experience
It was a very smooth experience to get started on the website. Just created an account, purchased the full access + vector icons, and then got immediate access to download all the content that I want. It was what I expected and it was exactly what I received.
March 30, 2023
Unprompted review
Problem solved! And quickly!
I had an initial problem logging in for the first time. So I wrote an email about it, without great expectations of having a soon reply since it was at the beginning of a weekend. But I had inmediate response -and solution- through Kim who was very helpful.
March 18, 2023
Unprompted review
Pretty happy - almost immediately
I am pretty happy.
At first I couldn't access Infograpify, but my support request was answered immediately. Now I am impressed by the quality of slides and variety of themes.
February 17, 2023
Unprompted review
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Easy to use and edit
Easy to use and edit, great variety of designs. Thank you
January 28, 2023
Unprompted review
No access and out of pocket
Yep, more of the same...I paid, received an email, registered for an account, created password, USED THE SAME EMAIL, confirmed I wasn't a robot.....did everything I was asked to do and, guess what.....NO ACCESS as it says incorrect email or password! So...I try to reset password and HEY guess what??? No account with that email. SO where to I go from here??? No access, out of pocket and a presentation to do.......Looks like its back to good old PP.
You would think, with the amount of people experiencing this problem that they would have fixed it now. Mmmm, wonder if I get the auto generated response that everyone else on here has received. .......MONEY BACK PLEASE
January 29, 2023
Unprompted review
Reply from Infograpify
Hi Michelle,
Thank you for bringing this to our attention. We are so sorry for the inconvenience that this has caused you. Sometimes, the email that you have registered in our system has a typo error which then gives you an error when logging in to our website.
A specialist has sent you a direct email to mish.crawford @ gmail.com on how to access the templates and resetting the password for the email. Please check again the data and make sure that the email you have registered is correct.
Please do not hesitate to send an email to (support@infograpify.com) so we can get this case sorted out asap.
Ryan
Infograpify Support
Great model
Great service! Very useful model, easy to fill in, possibilities to adapt to own business case
December 13, 2022
Unprompted review
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