I joined 5-6 years ago with a lifetime payment. Recently i cannot gain access and I've emailed support and received no response. Now when I log in, some of the information about my account that used t... See more
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Edit: Thank you. The issue has been rectified. There appeared to be a time delay. Thank you for your prompt response. I have the same issue in accessing the templates after payment. When creating... See more
Company replied
I just love Infograpify, it saves me so much time and it makes all my presentations, documents and proposals look super slick. They are continuously adding new templates which don’t cost anything extr... See more
i cant understand who could rate rate this service with good ranking. It is absolutely awful: 1. you need to login every time when you visit their website 2. they are trying to sell more services... See more
Company replied
Company details
Written by the company
Unlimited Infographics. Lifetime Updates. Top-notch Quality. Easy to Download. Amazing Value. Unique Designs. Get Access NOW!
Contact info
United States
- support@infograpify.com
- infograpify.com
3.0
Average
135 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very, very bad
i cant understand who could rate rate this service with good ranking. It is absolutely awful:
1. you need to login every time when you visit their website
2. they are trying to sell more services every time
3. you cant downlide particular slide: each time you need to download the whole presentation deck
Indeed, it is very inconvinient
February 9, 2022
Unprompted review
Reply from Infograpify
Hi Llya,
We are so sorry for the inconvenience that this has caused you. We would like to take this opportunity to provide you with the answers in relation to your bullet points.
1. you need to login every time when you visit their website
- There is no need to re-login each time you visit our website. It is the responsibility of your particular web browser to save the login credentials. We suggest that you try a different one and see how it goes.
2. they are trying to sell more services every time
- What you probably see are "add-ons" that you can skip. These are additional services that we offer in our website just in case you would need them in the future.
3. you cant downlide particular slide: each time you need to download the whole presentation deck
- Each slide is built in a deck therefore, you need to open the template to get a particular slide. We do not have the option of breaking them down as they build the entire presentation.
Please feel free to send an email (support@infograpify.com) if you have any questions or concerns. We are always here to assist you.
Kim
Infograpify Support
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Kim responded me very quickly and…
Kim responded me very quickly and solved my problem perfectly. Thanks!
February 1, 2022
Unprompted review
Kim was very prompt and very helpful!
February 1, 2022
Unprompted review
Great customer service
Kim took care of my login issue right away. Great customer service!
January 12, 2022
Unprompted review
Paid but didn't get access to templates
Same thing happened to me. I wish I read reviews here first - I paid for the lifetime access, but then didn't get an email to activate my account. I created an account anyway using the same email I entered when paying. I still couldn't access the templates. I reached out through their Messenger and email. Sill haven't gotten a response.
I really need access to the templates since I have a project to turn in.
December 9, 2021
Unprompted review
Reply from Infograpify
Hi Mavic,
Thank you for bringing this to our attention. We are so sorry for the inconvenience that this has caused you. Sometimes, the activation email can be stuck or found in your spam or junk mail folders. Once your account is activated, you may then be able to download any templates that you see in our website. Please, send an email to (support@infograpify.com) so we can further assist you on this matter.
Kim
Infograpify Support
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I was wrong. It is real
Alright. Where can I start? First, I thought it was real spam but I was wrong. I recently talked on chat online with a customer service tho Facebook messenger (I know it is odd) so they refuse to give me up till I am satisfied what I need, their helps and I got the download templates. I understand how rate 1 reviews felt. It's feeling like spam, fake, trick, fraud, so much more. So I already mentioned it I was wrong. They (customer service) helped me to bring it back what did I purchased. The best way for you to contact them (chat online) they are willing to help. Don't let overthinking push our stress. I know it is hard to believe value reviewers' rates. I'm telling you the truth also I'm not a robot lol. I am putting rate 5 :) thank you, Infograpify and it is beautiful templates!!!!!
November 29, 2021
Unprompted review
Saved slide based on infograpica timeline template disappeared from presentation after saving it
I spent hours on a slide using one of the timeline templates. When I saved the presentation, along with templates from infograpica, it disappeared when I opened the file again. Hours of work down the drain :(
November 27, 2021
Unprompted review
Reply from Infograpify
Hi Esmarie,
We are very sorry to hear that your power point had crashed on you. We recommend to close other programs that you are not using so your computer can free up and apply the extra memory to your power point application. Please do not hesitate in sending an email to (support@infograpify.com) should you have any other questions and concerns. We are always here to help you.
Kim
Infograpify Support
Reply from Infograpify
Hi Jennifer,
Thank you for bringing this to our attention. We would like to take the opportunity to chat and investigate your feedback further. Please know that all our deals are legit and that you will get what you paid for as long as there is an active subscription from our side.
Also, we have sent you a direct message through your email about the login credentials that you should use in our website. Please let us know if you have any questions about it and keep us posted via email and chat (support@infograpify.com).
Kim,
Infograpify
It is a scam
It is a scam. They have you buy a 'lifetime membership' but then provide no access to any templates, etc. When you contact customer service, they claim they are unable to look up accounts, receipts etc. And unless you are able to find the receipt they never send, they are unable to help you. Avoid.
October 30, 2021
Unprompted review
Reply from Infograpify
Hello RS,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to chat and investigate your feedback further. Please know that all our deals are legit and that you will get what you paid for as long as there is an active subscription from our side.
Please send an email to support@infograpify.com so we can look into this in detail.
Sarah,
Infograpify
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No confirmation Email
I signed up and paid today and yet to receive the email confirmation, I used the same email when signing up, I don't know if there is a delay, but I need the templates urgently for a project
October 27, 2021
Unprompted review
Reply from Infograpify
Hi Luis,
Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:
The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference)
Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go. To rectify this, we have sent you a direct message through your email. Please check your inbox.
As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!
Kim
Infograpify
I have the same issue in accessing the content after payment
Edit:
Thank you. The issue has been rectified. There appeared to be a time delay. Thank you for your prompt response.
I have the same issue in accessing the templates after payment. When creating an account in the email received, the pop up box states to use the' same email address used at checkout to access your content' This appears to be inconsistent with the advice given to customers in previous reviews where you advise to use a different email account. Please rectify.
October 27, 2021
Unprompted review
Reply from Infograpify
Hi Jacinta,
Thank you for your feedback and we are so sorry for the trouble. We can see in our system that your email address is active "jm.buchbach@gmail.com". Please make sure to login with that email address on our website as that is tied up to your account. You may send an email to support@infograpify.com if you still encounter problems downloading the templates. We are always here for you.
Kim
Infograpify
great customer service
Thanks so much for prompt reply. Kim sent me a copy of slide that I was looking for work.
Great designs, user friendly and awesome support team.
October 23, 2021
Unprompted review
I am facing the same problem that has…
I am facing the same problem that has been commented in the previous reviews.
I can't access to the website after making the payment. I tried to signed up with the same email that I used to make the payment and there is no way to get in the website. I would like to take my money back or any solution to this problem
Does anyone know how to do it?
Thanks.
October 9, 2021
Unprompted review
Reply from Infograpify
Hi Eduardo,
Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:
The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference)
Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go. To rectify this, we have sent you a direct message through your email. Please check your inbox.
As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!
Kim
Infograpify
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Not worth the money
Not worth the money, very basic, no animation, found other cheaper but better. Bad after sales service.
October 1, 2021
Unprompted review
Reply from Infograpify
Hi Clinfen,
Your feedback is highly important to us and we are sorry if we did not meet your expectations. Your suggestions are well taken by our creative team. Nonetheless, we guarantee you that all of our templates are rigidly, logically and intellectually crafted to meet the various needs of our clients and it's our commitment to continually pursue for improvement in pursuit for excellence.
Please do not hesitate in sending us a message for any concerns.
Kim
Infograpify
I am facing the exact same situation
I am facing the exact same situation :
After making the payment, I received a link to create account. Every time I tried to create account and clicked on "sign up now" and confirmed that I am not a robot, it throws up an error saying "No account found with that email". I tried creating account from the link and directly on their portal as well. It gives same error. It’sa full loop & no one is responsding.
September 28, 2021
Unprompted review
Reply from Infograpify
Hi M Saad,
Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:
The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference)
Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go.
To rectify this, we have sent you a direct message through your email. Please check your inbox.
As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!
Kim
Infograpify
Can't access services after paying
After making the payment, I received a link to create account. Every time I tried to create account and clicked on "sign up now" and confirmed that I am not a robot, it throws up an error saying "No account found with that email". I tried creating account from the link and directly on their portal as well. It gives same error. I have written to them and await their revert. Seems a fraud to me
September 27, 2021
Unprompted review
Reply from Infograpify
Hi Ravi,
Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:
The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference)
Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go. To rectify this, we have sent you a direct message through your email. Please check your inbox.
As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!
Kim
Infograpify
Bought the Personal and got scammed.
I just bought the Personal and already billed me, but my account still says Get Full Access.
What is going on?
August 10, 2021
Unprompted review
Reply from Infograpify
Hi Gotuaco,
We are very sorry for this inconvenience that it has caused you. We figured that our last message to you did not go through and got stuck in the mid-mail server. We wanted to let you know that your transaction is still pending from your bank's side. Please check it with your financial institution so you may proceed with the payment or place another order again.
Please let us know if you have any questions or clarifications 🙏
Kim
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Great value, constant updates
Great value, as they continously add new templates. Used a few for work now, and everyone was amazed by the improvement in my PowerPoints' quality.
August 4, 2021
Unprompted review
The content is frequently updated
The content is frequently updated at no additional cost. And the Quality is high. It is worth it!!
June 11, 2021
Unprompted review
No useful graphics for me and no REFUND
I have signed up and paid for the membership being sure that I can cancel it within 30 days (that equals its trial period). I did not find graphics I was hoping to get and used ZERO of the offered templates. Asked to cancel my purchase and give me a refund, and even after three e-mails back and forth I was refused to get my money back. I guess, I am the only paying customer the could not lose.
June 11, 2021
Unprompted review
Reply from Infograpify
Hi Tatiana,
We are so sorry for this inconvenience that it has caused you. Please know that we do not have a Trial-Offer. You might have mistaken us for another website. We are very confident of our product and we are always here so you can take advantage of all the templates in our website.
As for the refund, we will not be able to process that as the account is active and these are digital goods that we can no longer retrieve. Please, let us know if you have any questions. We are just an email away!
Kim
Infograpify
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