I joined 5-6 years ago with a lifetime payment. Recently i cannot gain access and I've emailed support and received no response. Now when I log in, some of the information about my account that used t... See more
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Edit: Thank you. The issue has been rectified. There appeared to be a time delay. Thank you for your prompt response. I have the same issue in accessing the templates after payment. When creating... See more
Company replied
I just love Infograpify, it saves me so much time and it makes all my presentations, documents and proposals look super slick. They are continuously adding new templates which don’t cost anything extr... See more
i cant understand who could rate rate this service with good ranking. It is absolutely awful: 1. you need to login every time when you visit their website 2. they are trying to sell more services... See more
Company replied
Company details
Written by the company
Unlimited Infographics. Lifetime Updates. Top-notch Quality. Easy to Download. Amazing Value. Unique Designs. Get Access NOW!
Contact info
United States
- support@infograpify.com
- infograpify.com
3.0
Average
135 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, efficient, very useful
Have been using the various slide decks and icons for a huge variety of requirements (Marketing driven), and have saved me a bunch of time. The most recent interaction to change some account details was excecured withhin the hour, completely unexpected level of service ....but in a very nice way.
November 29, 2022
Unprompted review
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Had trouble logging in
Had trouble logging in. Messaged Customer Support. They were quick to revert and solve my problem! Was able to log in within minutes.
November 25, 2022
Unprompted review
I asked about an issue pertaining to…
I asked about an issue pertaining to commercial use of the template.
Amazingly, I received the response almost right away.
As I'm in Korea, there is time-gap and I assumed that it would take some time to receive the response.
November 24, 2022
Unprompted review
Speedy response
Quick response to my account detail change request, as I am switching providers. Thank you, Kim!
November 13, 2022
Unprompted review
good infographics.
October 28, 2022
Unprompted review
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Product looks great, set up needs tweaking
Product looks great. Slightly confusing set up process, but very helpful service team (esp. Kim). Thanks so much. Looking forward to using the templates
October 18, 2022
Unprompted review
Make the job much easier and fun
Kim from support was very responsive and handles my query immediately. When it comes to slide designs itself, they are cool. Make the job much easier and fun.
August 30, 2022
Unprompted review
Customer support was prompt
Customer support was prompt. Feels good to have bought the product.
July 25, 2022
Unprompted review
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Great Templates for beautiful…
Great Templates for beautiful presentations :)
July 17, 2022
Unprompted review
I cannot login to my account and need…
I cannot login to my account and need assistance. None of the email links are working either. Can you please provide a contact phone number and email address?
Thanks
July 10, 2022
Unprompted review
Reply from Infograpify
Hi JMK,
Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:
The web-browser you are using has stores a different information upon logging in or it could be that you are using a different username which is not registered in our system from the time you have placed the order. We suggest that you double checked your username then try relogging in ang let us know how it goes.
As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!
Kim
Infograpify
Exactly what I needed for a business…
Exactly what I needed for a business presentation. Easy to access, great designs, free, trustworthy
June 11, 2022
Unprompted review
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Good service
May 18, 2022
Unprompted review
Kim was really helpful and patient in…
Kim was really helpful and patient in assisting me. Thank you Kim😊
May 12, 2022
Unprompted review
Fast service
Fast service
I couldn't log into my account. When I reached out to customer service, they resolved my issue quickly and went above and beyond what I needed.
April 27, 2022
Unprompted review
Great tool for presentations.
April 14, 2022
Unprompted review
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Good slides for lifetime use
I've not been able to compare infograpify with other, similar providers, but my experience is very positive.
There is a large selection of easily adaptable templates, most of which are often updated or expanded which you notified via email.
I can't remember what I paid because they've always got a blag sale on, but definitely not more than £30 for lifetime access. The free icons are alright too.
April 8, 2022
Unprompted review
Issue downloading slides
I had an issue downloading some slide, messages the chat line and in no time at all Kim had the slides I needed emailed to me with no fuss whatsoever. Thank you 😊
March 8, 2022
Unprompted review
A+ response time and service.
Customer service got back to me right away and answered my question immediately. A+ service.
March 8, 2022
Unprompted review
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