ING Deutschland Reviews 34,077

A very fast and correct explanation of my query. thank you

We used to be very satisfied. BUT that was once ...

We wanted to open a joint account in addition to the account and deposit. After ING had muddled a PostD and we renewed a PostID a total of 3 times, we have still not received a response from ING Diba now in August. Complaints are ignored, employees in the "service" department have no authority and can only pass on information, to which we receive no reply at all. We don't understand what is going on with the bank, but we have withdrawn our application for a joint account - we are giving up and trust is completely lost. Personally, we can only advise against this bank (our opinion). Sometimes favourable conditions are not everything.

It should also be noted that after a safe deposit was introduced, we transferred our savings to another bank, and immediately afterwards the bank stopped charging fees again - how can you maintain trust?

AND ATTENTION: Cash deposits are almost impossible, there used to be a possibility to deposit cash at the travel bank free of charge, now the bank charges horrendous fees for this and even for the simple bank card fees are now charged.

All very unfortunate.... but fortunately there are alternatives.

And finally, the reply from ING to my complaint and cancellation of the joint account, which was never opened - I think that says it all about the impersonal service: "Good afternoon,
We have received your e-mail. How nice that you thought of us! You may have guessed it: you are reading an automatically sent text...." :)

User friendly website. Uncomplicated and effective.

I've been with ING DIBA for two years and i must say the quality has gone down absolutely bad. It take 15 -20 min to get a someone to speak with, you can only call between 7 am to 7 pm. Customer reps barely speak english, there is no live chat, information is not so easily available on FAQ section. I am absolutely dissapointed.
I really dont recommend this bank... If you loose your call in the night, there is no way to cancel the card unless you have access to internet.

I never had these problem when i signed up two years, had really good experience...

DKB or Sparkasse or Postbank are much better.

I like that everything can be done completely digital and pretty fast. Thank you for your help!

Even though I am legally a student in Germany and living here over a year, I couldn’t have an account in ING, since they rejected me and they didn’t give me any reason. When I read the comments on Trustpilot I realized they don’t even open an account for international students! Such a racist bank! NEVER EVER! As soon as I read those comments I understood why I got rejected! They say the reason can be my job situation etc. although I am a student (!). They are sending me regularly so many letters (to my home address), in order to open my account. They say that I should send copy of my identity card etc. and every time I sent, they have sent me as an answer another rejection letter. I start to think it’s a huge spam. Basically, I suggest you to go to an another bank and have an account. Because this bank is untrustworthy and racist, at least in Germany. They only waste your time. In other countries in other ING’s they were good but not in ING-Germany. I think it’s a sign for me to not have account here because even in the application process there were too many issues, luckily I didn’t give them my money. I wanted to have an account here since there is an ATM near to my house. But I ended up having another account with another bank (and it took only 1 day to fulfill the process unlike ING!) and I had my card next week. even though I had to walk a bit, I am sure my bank keeps my money safe and I don’t face any kind of racism unlike my experience with ING. Like I said ING is a huge spam and such a racist bank! They made me wait for nothing for a long time!

What hapen whit my money that i have in my ocount

ING is really a bad bank, the customer care is the worst. I left germany and it's been 6 months that i am trying to recover the access to my bank account ( they need to send me a new password to my new adress and they dont do it despite of my severals requests by email, phone and letter. Today i have received an email from their service asking me to send me an IBAN so they can transfer me the money cause they will delete my account. Who ask them to close my account? NOT ME FOR SURE THEY TAKE 3 WEEKS TO REPLY TO MY EMAILS EACH TIME. FORGET ABOUT THEM IF YOU ARE NOT A NATIVE GERMAN SPEAKER.

I received excellent support with ING Diba website access after locked out problems. The support person was professional, friendly and patient while I was going through the steps to resolve my problem. Great work thanks

Completely disappointed. I got my account closed from ING because it seems that a paper didn't arrive at them, of course, no warning, nothing. When I asked what actually happen and how we can mitigate this issue ... I got the answer "we don't care, search for another bank". This is coming from a bank where I asked just to give them money.

Super fast response from customer service compared to other banks in Germany.

I have had this account for merely a few days and in that time, my giro card has reset itself without my input 3 times already.
I activate it, pay once, then it refuses to work, then I activate it. Rinse and repeat. How does that even happen? I hope I have seen the end of it, but I doubt it. I have had an additional case of technical difficulty with it, right as I was writing this. Additinally, their quite frankly confusing wording might be good for luring customers in, but it's absolutely terrible for guiding a new customer. The way each e-mail is worded suggests that they have unlocked features for which you yet need another e-mail or paper mail. Unlike the first point, the second isn't exactly horrible, but they should really fix that. Pretty much every customer I know had a horrible time opening their account here.

Ich bin seit Wochen mit dem Kundenservice per E-Mail in Kontakt, da mein Onlinebanking durch die mehrfache Falscheingabe der 5 stelligen Telepin gesperrt wurde und ich durch Fehlen ebendieser 5 stelligen Pin nicht für den telefonischen Support zugelassen werden. Gerne würde ich mein Konto entsperren, aber dies scheint eine enorme Herausforderung für den Kundensupport darzustellen. Ich habe zuerst neue Bankkarten zugeschickt bekommen, welche ich nie erfragt habe. Anschließend wurden mir drei Briefe zugesandt, in denen meine neuen Zugangsdaten vorzufinden sind. Selbstverständlich handelt es sich bei jedem Brief um andere Zugangsdaten. Diese sind jedoch absolut nutzlos, da ich meinen Pin und andere Zugangsdaten nicht ändern kann, solange ich keine iTan eingebe. Die iTan Liste kam vor 3 Tagen an und scheint anscheinend falsch zu sein, denn ich erhalte bei Eingabe der abgefragten iTan Fehlermeldungen, dass diese falsch seien und werde wieder aufgefordert, den Kundenservice zu kontaktieren. Ich weiß nicht, wie schwer es sein kann ein Konto wieder herzustellen. Wenn sich dieses Problem nicht löst werde ich eine Anwältin einschalten, da dieses Hin- und Her mehr als lächerlich ist. Dieses Konto sollte eigentlich als mein Gehaltskonto dienen, aber für mich ist dieser schlechte Support einfach nur abschreckend.

Absolute garbage. No service in English that I can reach. For every question, I must navigate endless phone robots. Bazillion PINS which are impossible to remember or figure out. No way to fix anything by myself if any PIN is forgotten. Having a very hard time with this bank. Oh yeah, and the support hangs up on you whenever they feel like it

Everything is simple to handle and it is easy to reach the customers service. I had a question and sent a message, I was called back shortly and they were able to help me quickly.
Cannot complain about anything! 😁

In an emergency you are alone!
My parents were robbed during a cruise vacation in Turkey.
As a result, they tried to have the card blocked.
Which was a problem because the numbers listed on the website were all WRONG.
The next problem was reporting it to the police.
Neither the app, nor the online banking itself generate valid documents recognized by the police to file a report.

Since the cruise does not take into account if you were stolen from, this was compounded by the time constraint that a printout could not have been made directly until the Ing on Monday.

Also numbers for new customers are currently blocked with access number and telephone pin.

Hints and subsequent complaints, on the wrong phone numbers and not recognized documents for the police, are rejected by the support.
The reason for this is that only customers are allowed to submit tips and complaints.

You have to become a customer of the Ing first, so to speak, to be allowed to tell the Ing that the phone numbers on the website are wrong and need to be corrected.

Everyone can see for themselves.
See ing.de -> help -> scroll down to the end where you can read the emergency number and phone.
Here you can see that the emergency number and the one for the construction financing are identical, even if you enter "credit card theft" in the assistant, you get the number of the construction financing displayed.
Which, mind you, is not available on Sundays.

Addendum: The e-mail support continues to refer to the fact that only customers/authorized persons can place orders, although the messages are exclusively about the problem of wrong numbers and information on the page.
Unlike the employee who responded to my review, the email support employees do not even understand the simplest issues.

Terrible service. Intransparent.

intransparent. bad service. appears discriminatory based on citizenship/residency status in their policies. should be more up front about their criteria and decision-making to avoid making people waste time and money and giving unneeded access to personal data when from the outset the decision was already determined based on visa/residence status and not on credit-worthiness.