Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Great Service- Carl Yarranton
Great Service, Carl is always so lovely and helpful. He is so friendly and always gets the job done right.
September 16, 2026
Always a pleasure to enter the toilets…
Always a pleasure to enter the toilets after being done,great service.
September 18, 2026
Always a pleasure to see Colin Mitchell…
Always a pleasure to see Colin Mitchell at paul Smith's. Very polite and friendly person 😊
September 21, 2026
Colin did a fantastic job at KFC Beeston
September 21, 2026
always cheerfull
Carl is always cheerful and happy when he comes in. he is polite and gets the job done quickly. its a pleasure to see him.
September 21, 2026
Quick and friendly service
Nick is very polite and friendly, gets the job done quickly.
September 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and polite as always from…
Great service and polite as always from Nick .
September 18, 2026
Reply from Initial Washroom Hygiene UK
The range,
We are so happy to hear that you consistently receive great and polite service. We appreciate you taking the time to share your positive feedback!
Initial Washroom Hygiene UK
Colin did a great job
Colin did a great job, he was very friendly fast and efficient!
September 21, 2026
Reply from Initial Washroom Hygiene UK
Chelsie,
We appreciate you sharing your positive experience. We're so happy to hear that our team member was friendly, fast, and efficient.
Initial Washroom Hygiene UK
Amazing
He came into the shop and said hello and where he was from and what he came to do very Polite and happy . Very happy in your work that you do thank you from Sue rider charity shop
September 21, 2026
Reply from Initial Washroom Hygiene UK
Ms joanne norgate,
We are so happy to hear about your fantastic experience! It's wonderful to know our team member was polite and happy. Thank you for your kind words.
Initial Washroom Hygiene UK
Stourport, riverside toilets
Carl, our initial technician for our area is very committed to his work, keeps me informed if there are any changes and is always very helpful when problems arise, as it does with public toilets quite often.
September 7, 2026
Reply from Initial Washroom Hygiene UK
Kevin Terry,
We're so pleased to hear about your positive experience! It's wonderful to know that our technician is committed, keeps you informed, and is always helpful when issues arise. Thank you for your kind words.
Initial Washroom Hygiene UK
Carl is allways so very pleasant when…
Carl is allways so very pleasant when he comes to our store he is a lovely man
September 21, 2026
Reply from Initial Washroom Hygiene UK
Pavers,
We appreciate you sharing your positive feedback. We are so happy to hear that our service was pleasant and lovely.
Initial Washroom Hygiene UK
Colin delivers an outstanding service…
Colin delivers an outstanding service to us at Kam Servicing Stapleford
September 21, 2026
Reply from Initial Washroom Hygiene UK
Danny Southall,
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently delivers such outstanding service.
Initial Washroom Hygiene UK
Really Nice Easy Going Fella
We have a really nice gentleman that comes in, very approachable and just a really nice stand up guy.
September 15, 2026
Reply from Initial Washroom Hygiene UK
Joseph lappin centre,
We're so glad to hear that you have such a positive experience with our team member. It's wonderful to know that they are approachable and a really nice stand-up guy. Thank you for your kind words!
Initial Washroom Hygiene UK
Carl Yarranton is always so friendly
Carl Yarranton is friendly every time he comes to empty the bins even though it’s 6:30 in the morning so nice to have a happy person that time in the morning
October 7, 2025
Reply from Initial Washroom Hygiene UK
Alexandra Jeffries,
We're delighted to hear about your positive experience! It's wonderful to know that our team member is friendly and brings a happy start to your morning, even at an early hour. We appreciate your kind words.
Initial Washroom Hygiene UK
Service Agent Rory extremely helpful
The service agent Rory is always friendly and helpful and advises if he can't carryout a certain service.
September 21, 2026
Reply from Initial Washroom Hygiene UK
Reshma Patel,
We are so glad to hear that you consistently receive friendly and helpful service. It's wonderful to know that our team is transparent and communicative.
Initial Washroom Hygiene UK
Always friendly and does the job…
Always friendly and does the job properly and quickly
Professional people too
September 21, 2026
Reply from Initial Washroom Hygiene UK
Putt putt noodle telford,
We appreciate your kind words! We're so glad to hear that our team is always friendly and consistently does the job properly and quickly.
Initial Washroom Hygiene UK
Good service and on time
September 21, 2026
Reply from Initial Washroom Hygiene UK
Alex Williams,
We are so glad to hear that you had a positive experience with our service and that everything was on time. Thank you for your kind feedback!
Initial Washroom Hygiene UK
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