Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
Colin visits our place in Nottingham regularly and is always so friendly and happy! He remembers all our conversations and we have a great catch up when he pops in. Great asset to your service.
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Colin has been coming to my workplace for a few years now and always provides an excellent service. He is polite, friendly and always stops quickly to say hello and ask how you are. He is a credit to your company. Excellent service all round 😊
July 14, 2026
Reply from Initial Washroom Hygiene UK
We are delighted to hear such wonderful feedback about our colleague. It's fantastic to know that their consistent politeness and friendliness have made such a positive impression over the years. We truly appreciate you sharing your experience.
Colin does a great job at cancer…
Colin does a great job at cancer research he is a god of a man
July 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear about the great work that was done.
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our team member. We truly appreciate your kind words and valuable feedback!
Initial Washroom
Initial Washroom
Colin our normal weekly point of contact is always great, he is both pleasant and efficent and a credit to the company.
July 13, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your positive experience and appreciate you sharing your kind words. We are glad our team member provided excellent service.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you consistently receive amazing service from us. Thank you for taking the time to share your positive feedback!
Simon is very professional
Simon is very professional, friendly, positive and always follows procedure to the letter - I have nothing but praise for him.
Thank you for your excellent work!
July 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our team member is professional, friendly, and always follows procedures. Thank you for your kind words!
Excellent Service
Always receive a very professional, first class service from Initial.
July 10, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so happy to hear that you consistently receive professional, first-class service from our team.
Colin provided an excellent service
Colin provided an excellent service as always. He is friendly to both staff and customers and could not provide a better service
July 10, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member provided excellent service and is friendly to both staff and customers. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're so glad to hear that you consistently receive professional service.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're so glad to hear that you consistently receive punctual, polite, and professional service.
Great service as usual
July 10, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our service met your expectations. We appreciate your kind words.
Always efficient
Always efficient, friendly and same person which makes a difference. Thank You
July 9, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you consistently receive efficient and friendly service. We truly appreciate your kind words and value your feedback.
Great service
Colin is always punctual so we know exactly when to expect him, always gives great service & helps use with any problems we have.
July 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're delighted to hear that our service is punctual, provides great service, and helps with any problems.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that you consistently receive such pleasant, friendly, and helpful service.
Review for Colin Mitchell
Colin is a fantastic man. He's always smiling and cheerful. What a credit this man is!
July 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our team member cheerful and always smiling.
Great Service with a smile.
Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him when he comes into playrooms and shout to him as he comes in and wave!). If we ever have any questions around products or services, he is always able to help us or direct us to the answers. We know we can rely on Michael to be prompt, provide a good service and been friendly and chatty and do a great job.
July 9, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about the positive experiences you have had with our team member during their visits to your Early Years Setting. It is wonderful to know that our colleague consistently provides friendly and helpful service, and that the children enjoy their interactions. We truly appreciate you sharing your kind words and acknowledging the reliable support you receive.
Positive feedback regarding the…
Positive feedback regarding the brilliant service we have received from Nick.
He does a fantastic job, and we truly appreciate his assistance.
July 6, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback. We are happy to hear that our team member is doing a fantastic job and that you appreciate their assistance.
Friendly efficient service as always.
July 9, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you consistently receive friendly and efficient service from us! Thank you for your wonderful feedback.
Simon is always very friendly and…
Simon is always very friendly and customer service is fantastic
July 8, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are happy to hear that our service was fantastic and friendly.
Carl from Initial
Carl from Initial was available to fix our product at a speedy and professional way. Really appreciate it. Thank you
July 9, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our service. We appreciate you acknowledging our team's professionalism and speed. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.