Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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Review summary
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What people talk about most
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I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Initial service
I cannot fault the service that we receive from Initial. Craig is very pleasant, helpful and nothing is too much trouble. If we ever have any queries then Craig will always endeavour to find out the answer and get back to us. He is an asset to the company. Five stars from us!
August 20, 2026
Reply from Initial Washroom Hygiene UK
We are so thrilled to hear such positive feedback about our service! It's wonderful to know that our team member is providing such pleasant and helpful assistance, always going the extra mile to find answers. We truly appreciate you recognizing their dedication and hard work. Thank you for your kind words!
I can't recommend Colin Mitchell and…
I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right
What really sets them apart is how far they go beyond their basic role. They're constantly looking for ways to make our service more efficient, offering suggestions and solutions we wouldn't have thought of ourselves.
Reliable, knowledgeable, and a pleasure to deal with — they've made a real difference to how smoothly things run for us. Highly recommended.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback about our team's dedication and proactive approach. It's incredibly rewarding to know that our efforts to go above and beyond have made a significant difference in how smoothly things run for you. We truly value your kind words and appreciate you highlighting their commitment to efficiency and finding innovative solutions. Thank you for your high recommendation!
Jade from the Birmingham branch is…
Jade from the Birmingham branch is always a pleasure, very accommodating and friendly every single time.
August 26, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're so pleased to hear that our team member from the Birmingham branch is always a pleasure and very accommodating and friendly. Thank you for your wonderful feedback!
Gary Smart is great always on time has…
Gary Smart is great always on time has a kind word for everybody and is a breath of fresh air when coming in the building and is a 11 out of 10 for a great job he does
August 25, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our team member is always on time and provides such excellent service. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We're so glad to hear we consistently provide excellent service! Thank you for your wonderful feedback.
Colin does a good job at shred it
August 13, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team member provided such excellent service. We appreciate your positive feedback!
Very nice bloke always friendly and…
Very nice bloke always friendly and happy to help me put out my signs in a morning before he changes carpet nothing is to much trouble for him.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback! It's wonderful to know that our team member is friendly, helpful, and always goes the extra mile.
Brilliant
Craig our service provider is great, always has a smile and no job is to small, He has excellent customer service and always makes sure everything is done when going off for A/L. He is a credit to your company. Thanks Craig
August 24, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team member provided such outstanding service with a smile and excellent customer service. Thank you for your kind words.
your working always comes with a smile…
your working always comes with a smile very polite he has great customer service
August 25, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so happy to hear that our team member consistently provides excellent customer service with a smile and is very polite.
Carl Yaranton covers a number of my…
Carl Yaranton covers a number of my sites and provides an excellent service and always keeps me in the loop with any issues and checks in if everything is ok. Nothing is too much trouble. Top service!!
August 25, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience! It's wonderful to know that our colleague consistently provides excellent service, keeping you informed and ensuring everything is in order. Thank you for your kind words.
Great Service from Andrew as always!
August 25, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you consistently receive great service from our team. Thank you for sharing your positive feedback with us; we truly appreciate it.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so glad to hear that you consistently receive prompt, friendly, and courteous service, and that everything is always done without problems.
Gary is fantastic ,always polite and…
Gary is fantastic ,always polite and friendly .he does a great job we are very happy with the service provided
August 24, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is always polite and friendly, and does a great job. Thank you for your kind words!
We’ve been really impressed with the…
We’ve been really impressed with the quality of service provided by our initial washing/hygiene technician. He is consistently reliable, thorough, and professional, ensuring that all hygiene tasks are completed to a high standard. His attention to detail is excellent, and he always takes the time to make sure everything is left clean, safe, and well‑presented.
He communicates clearly, arrives on time, and works efficiently without ever compromising on care. Staff have commented on how approachable and respectful he is, and his commitment to maintaining a hygienic environment has made a noticeable difference to our daily routines.
Overall, he has been a fantastic addition to our team’s processes, and we would confidently recommend his services to others looking for dependable hygiene support.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback about our washing/hygiene technician! It truly makes our day to know that our team's dedication to reliability, thoroughness, and professionalism is making such a positive impact on your daily routines.
Your recommendation means a lot to us, and we are grateful for your kind words.
Initial service
Always a pleasant experience dealing with Gary from initial. Hope the service continues long into the future!
August 24, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you consistently have such a pleasant experience! We truly appreciate your kind words and look forward to continuing to provide excellent service.
Carl come every two weeks ,very…
Carl come every two weeks ,very friendly and is always polite
August 24, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found the service to be very friendly and polite.
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you find our team helpful and friendly. Thank you for your kind words; we truly appreciate your positive feedback.
Carl is a very friendly and very…
Carl is a very friendly and very professional at his job always has a smile and is alway polite
August 24, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are so happy to hear that you found our employee to be friendly, professional, and polite.
Great service from colin always on time…
Great service from colin always on time lovley guy
August 24, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our team member provided you with such great service and is always on time. We truly appreciate your kind words!
Peter you are a star ⭐
Peter continues to be a credit to his company, always cheerful, helpful, professional and at times excellent at removing any large spiders that are lurking in our corridor 😳. Peter we value you highly, you are appreciated throughout our establishment, many thanks.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We are absolutely delighted to hear such wonderful feedback! It's fantastic to know that our team member consistently provides cheerful, helpful, and professional service, and that their efforts are so highly valued. We truly appreciate you recognizing their dedication.
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