inksonic.com Reviews 272

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and dedication, making interactions pleasant and productive. The customer service is frequently highlighted as superb, with many people appreciating the personalized and understanding approach, often involving video and text support to resolve issues. The overall service provided is described as excellent, with consumers noting the efficiency and ease of their experience. However, some people were dissatisfied with the product itself, mentioning issues with printers not working, receiving used parts, or experiencing software limitations. A few other people also felt that customer support was inconsistent, with some reporting slow responses, unhelpful technicians, or a lack of follow-through on promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised specific agents for their patience,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Product

Users describe ambiguous interactions with product. Many customers praise the product, highlighting its... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the helpful and patient... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the excellent service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was stressed and aggravated by the time my call with Paisley started but Paisley was incredibly patient and helpful. She helped me work through several hiccups I encountered while trying to set up m... See more

Rated 5 out of 5 stars

Gina was very patient and understanding assisting me through figuring out what was wrong with my capping station sending videos and viewing pictures. They were patience and gave amazing guidance. Ul... See more

Rated 5 out of 5 stars

After filling ink sacks on my l1800 dtf printer I noticed my red light going solid and the printer would keep stopping I had no clue. I got a tech on the chat and instantly got all the answers I need... See more

Rated 5 out of 5 stars

Received my Rocrow yesterday and reached out for help with some startup hiccups in the ink lines. Had a very knowledgeable person assist me, and I was able to get a great print. Excited to keep learni... See more


Company details

Written by the company

InkSonic is a leading solutions provider for the global garment printing industry. We offer lightweight and professinal DTF, DTG, and UV DTF printers, along with premium inks, transfer films, and consumables, enabling businesses to achieve maximum efficiency at minimal cost. Our compact, high-performance printers make custom printing accessible to small businesses, home offices, and workshops. We take pride in our dedicated team, offering lifetime 1-on-1 support, industry-leading warranties, and specialized after-sales service to help you set up and optimize your printer. With a customer-first approach and continuous innovation, InkSonic ensures that you can confidently scale your business, knowing our expertise is always by your side.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kurt was very helpful…

Kurt was very helpful uninstalled.Reinstalled, program got my printer to run correctly.Helped me switch colors around so I can get better white quality all around very helpful.

May 9, 2026
Unprompted review
Rated 4 out of 5 stars

Kurt was my tech

Kurt was my tech. He was very professional. The fact that I was frustrated because of what we spent and how many times ive had to call for the same issue. But he remained professional the entire time and resolved my issues.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Kurt was so great. Walked me through everything step by step and I didn’t have to over explain my issue. He knew exactly how to fix and made it all easy. Thank you kurt

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Received my Rocrow yesterday and…

Received my Rocrow yesterday and reached out for help with some startup hiccups in the ink lines. Had a very knowledgeable person assist me, and I was able to get a great print. Excited to keep learning and growing with Inksonic.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Patience and spending alot of time resolving error problem till everything was working correct wish I could have this type of support for all problems

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Had 2 great experiences!

Had 2 great experiences while I was setting up for print I was stuck and didn’t know what to do. Eli helped me for over an hour. Not sure what time it was for him, but it was midnight for me. I really appreciated helping me out for so long and answering my questions and got me up and running. Today I had a good experience with Kurt, I was having issues with my print today stopping mid print. He helped me out and although I was my error, he was understanding and also sent over some supporting videos. I appreciate the excellent service you guys provide. Thanks again, I’m very grateful.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Kurt was amazing!

Kurt was such a great help. He was very attentive and walked me through each step carefully. He was also very patient and stayed connected until all my questions were answered. Amazing customer service!!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fatima was great

Fatima was great. Was ready to help and found the solution. I highly recommend Inksonic and their customer service especially Fatima.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Kurt was the absolute BEST!!

Kurt was the absolute BEST!!! He was patient and very Knowledgeable... Found the problem and fixed it immediately... He took his time with me and again TOTALLY AMAZING TECH.. If I could give him 10 stars on this review, he deserves it and More.. Thank you Kurt!!!

May 4, 2026
Unprompted review

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