IN'n'OUT Autocentres Reviews 

15,304
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly, knowledgeable staff members and the incredibly straightforward online booking process that makes scheduling regular vehicle maintenance simple and stress-free. People also widely appreciate the fair pricing, honest estimates provided upfront before any work begins, and efficient repairs completed in a timely manner. However, some reviewers were not happy with occasional communication gaps regarding vehicle readiness, unexpected long waiting times at the branch, or unpleasant staff interactions. A few consumers also noted minor communication oversights, such as missing notification calls when vehicles were ready for collection.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient staff, clear pricing,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpful, friendly,... See more

Booking process

People report positive experiences with booking process, highlighting the simple online system that allows... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly staff... See more

Price

Reviewers express great satisfaction with the pricing, frequently noting that costs are fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Only slight issue was I didn't get a call to say my vehicle was ready for collection. The garage called asking if I was collecting the vehicle about half an hour before they closed. I explained I hadn... See more

Company replied

Rated 5 out of 5 stars

I've used IN'n'OUT in Bracknell for the last six years. I've always taken my cars to them for MOTs and all service and repairs. They're reasonably priced and efficient. The staff are helpful... See more

Company replied

Rated 5 out of 5 stars

The booking process was very easy, giving me a date and time the next day, in comparison to Audi, who could only manage between 2 and 3 weeks. I was greeted courteously and professionally and having h... See more

Company replied

Rated 5 out of 5 stars

IN n Out Autocentre at Cribbs Causeway Bristol were amazing. Our work van needed the brakes looking at urgently. They managed to fit us in to do the brake pads, discs and change the brake fluid. The c... See more

Company replied


Company details

  1. Car Service
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Tire Shop

About IN'n'OUT Autocentres

Written by the company

IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's. We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple. Visit our website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(15,304)

1,347 reviews in the last 12 months

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Rated 5 out of 5 stars

Van broke down

My van broke down and was delivered to in and out my friend recommended them. They were very helpful and my van feels better than it has done for a long time, really pleased thanks to everyone who worked on my van.

September 2, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for taking the time to leave such a great review! We’re really pleased we could help get your van back on the road and that it’s feeling better than it has in a long time. It’s fantastic to hear you were happy with the service, and we’ll be sure to pass your thanks on to everyone who worked on your van. 😊

Rated 5 out of 5 stars

This is the 2nd year I have had my MOT…

This is the 2nd year I have had my MOT at the Hoddesdon branch, and I am very impressed with the ease of booking and how efficiently they dealt with my car on the day.

September 1, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

We are glad to hear about your positive experience at our Hoddesdon branch. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Easy to book and the services are…

Easy to book and the services are efficient, reliable and affordable. The staff are always polite and informative. I have been taking my car here for the last few years and wouldn’t go anywhere else now! 😊

September 1, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thanks for your positive feedback! We're glad to hear that you find our services efficient, reliable, and affordable. We appreciate your continued support over the years.

Rated 4 out of 5 stars

Friendly atmosphere.explained what was…

Friendly atmosphere.explained what was needed & why.clean & tidy.
Darlyl ran a good team.

September 1, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

We're glad to hear about your positive experience at IN'n'OUT Autocentres. Thank you for sharing your feedback!

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Rated 5 out of 5 stars

Great friendly service !!!

September 1, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for your lovely review! We’re really pleased you received such friendly service and had a great experience with the team. 😊

Rated 5 out of 5 stars

I booked my appointment at short…

I booked my appointment at short noticed
I was able to sit and wait for my MOT to be done which was less than 30 mins. Staff were very friendly. A bit thank you

September 1, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for sharing your experience with us. We are glad to hear that you had a positive and efficient visit for your MOT.

Rated 5 out of 5 stars

i have used in and out for around 20…

i have used in and out for around 20 years after being scammed by another garage they are always friendly and never do work not needed to bump up price. always willing to help cannot fault customer service.. A+ every visit

August 31, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for sharing your positive experience with us over the past 20 years. We appreciate your loyalty and trust in our services and look forward to the next 20 years!

Rated 5 out of 5 stars

Fair price always multiple times…

Fair price always multiple times available great location fast and friendly service thanks to all that have done most of worked on my cars 3 year returning customer highly recommend

August 31, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for sharing your positive experience at IN'n'OUT Autocentres. We are glad to hear that you found our service fast, friendly, and reasonably priced. Your loyalty as a returning customer is greatly appreciated.

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Rated 5 out of 5 stars

I am with InNOut for nearly 20 years

I am with InNOut for nearly 20 years, The best reliable place. Jamie and his team are doing an Amazing job.

August 29, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you so much for your wonderful review and for choosing IN’n’OUT for nearly 20 years! That kind of loyalty means a great deal to us. We’re delighted to hear that Jamie and the team continue to provide a service you can rely on. We’ll be sure to pass your fantastic feedback on to them. Here’s to many more years! 😊

Rated 5 out of 5 stars

Great!

Great booking process and service

August 29, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

We're overjoyed to hear about your great experience with our booking process and service. Thank you for sharing your feedback!

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Rated 5 out of 5 stars

In&out Kettering rd

In&out Kettering rd, i have had their service for 10 years. Guys there are friendly & helpful.
Warm place& welcoming hot drinks available.
I enjoy taking my car there, safe& nice place for ladies. I wouldn’t go anywhere else
Neha

August 29, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you so much, Neha, for your lovely review and for choosing IN’n’OUT Kettering Road for the past 10 years! We’re delighted to hear that you always find the team friendly, helpful and welcoming, and that you enjoy the facilities during your visits.

It’s particularly important to us that every customer feels comfortable and confident when bringing their car to us, so your feedback means a lot. We really appreciate your loyalty and wouldn’t want you going anywhere else either! 😊

Rated 5 out of 5 stars

Work carried out at In N Out Warrington…

Work carried out at In N Out Warrington was excellent. My son’s car was in for an MOT and required additional repairs, all of which were completed the same day. Thank you to Syd and the team for their efficient service. We were very happy with the customer care and would definitely recommend them.

August 29, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you so much for your fantastic review and recommendation! We’re delighted to hear that Syd and the team at Warrington were able to complete the additional repairs alongside the MOT on the same day. It’s great to know you were happy with both the efficiency of the service and the customer care you received. We’ll be sure to pass your kind words on to Syd and the team! 😊

Rated 5 out of 5 stars

The booking process is easy to follow

The booking process is easy to follow, the staff are friendly and professional. They contact you and let you know if there are any issues with your car and discuss your options.
They are reasonably priced.

August 29, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for your lovely review! We’re pleased to hear you found the booking process easy and our team friendly and professional. Clear communication is really important to us, so it’s great to know the team kept you informed about your vehicle and talked you through your options. We really appreciate your feedback and support! 😊

Rated 5 out of 5 stars

In and out in 1 hour

In and out in 1 hour - Just what I wanted.
Thank you team.

August 28, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for your great review Phil! We’re delighted we could get you in and out within the hour, just as you wanted. We’ll be sure to pass your thanks on to the team. 😊

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Rated 5 out of 5 stars

Recommended

Use regularly & always good honest service, would recommend.

August 27, 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for your continued support and recommendation! We’re really pleased to hear that you regularly use us and can always rely on our team for honest, trustworthy service. We truly appreciate your loyalty and look forward to seeing you again! 😊

Rated 1 out of 5 stars

Dangeroualy over inflated tyres fitted

2 tyres fitted, felt so bad on the way home. Stopped on motorway after on board computer told me my tyres were dangerously over inflated 63psi and 43psi.

Then a few days later the alloy wheel center cap has mysteriously fallen off, presumably not refitted correctly after wheel balancing.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book. Appointment reminder useful. Friendly staff. Did what was required- MOT.
Have used before and will again.

August 27, 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your lovely review! We’re pleased to hear you found the booking process easy, the reminder useful and the team friendly. It’s great to know we could make your MOT straightforward and hassle-free. Thank you for choosing us again – we really appreciate your continued support and look forward to seeing you next time! 😊

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