In Print We Trust Reviews 1,139

Had a small problem with shipping but Hani from customer service was an actual angel and got it fixed sosososo quickly and my parcel then arrived a few days later!!

I ordered 2 tee shirts. ‘Taxes’ were added on to the sale price at the checkout. What taxes was not explained but this is supposed to be a UK company so that can’t be import duty. I assume it is VAT which must legally be included in the sale price.

One arrived as ordered, the other a completely different style. I asked to return both. The correct one to exchange it for a smaller size and the incorrect one to exchange for what I ordered.

I was advised by customer service to keep the incorrect one. It is a garish pink and very ugly - this is just wasteful. I see a lot of tees from this seller on Vinted sold new with tags, from which I deduce this is common practice. I was told I could not exchange the other as it was ‘printed to order’. I checked back on my order and on the website and there was no information indicating thus. Customer service directed me to a URL that details their terms and conditions. Thus YEL has no connection to their website and is not discoverable from the website. Also illegal.

Then there is the fit - awful. I think these are kids tees, they’re certainly not cut to fit a teen or adult woman. The hand feel is also unpleasant.

Needless to say, avoid thus business.

I had gotten no update on the shirts I had ordered but Tina helped me out. She informed me that one of my shirts was preorder and even offered to switch it to a shirt in stock. The other shirt, she was able to push to production. Tina was incredibly helpful, thank you!!

Unfortunately my parcel went missing in France. I was disappointed as this was a birthday present. I contacted in print we trust and spoke to Tina. She was excellent and super helpful. She arranged for replacement t-shirts to be shipped ASAP. The products are really good quality and I won't hesitate to order more! Great customer service thank you 😊

I had a delay on my order, so I contacted customer service and was in touch with Hani. They were a great help, super polite and resolved the issue quickly. Thanks so much Hani! :)

I haven't received my purchase yet, but the customer service was exceptional (Jonah is lovely).

Neil answered my email very efficiently when I wrote a complaint about me order. He was very reassuring and polite when helping me with my questions.

fast response and a great interaction, thank you Jonah:)

Thank you Jonah for the excellent customer service. I am very pleased with the outcome and really appreciate it.

Made an enquiry about an order and was contacted straight away by Jonah who was very considerate and enthusiastic in helping me out! Sorted my problem out immediately, excellent customer service

To be honest in the beginning when I had first made an order, it took many months for the shirts I purchased to arrive. However, when I got in contact with customer service Neil was very helpful and friendly, and demonstrating a great customer service to ensure I was happy with my ordering process. He also gave me many solutions to my issue, and was quick to reply, without leaving me frustrated or worried about my package.

Customer service was amazing, I had Jonah respond asap and he was very helpful. I do though have some concerns about shipment for brand deals as it took me 3 month to receive my package since signed. Overall I ended up getting my order placed and it’s now on the way!

Luisa was very helpful

My order got delayed as an item became out of stock after I had placed my order. I got in touch to ask about the delay and Neil from customer service was amazing. He explained the situation and offered many solutions, his replies were always so fast.

Hani helped me thought incorrect order and was super helpful and easy prosess

I received such kind assistance from Hani. I felt cared for with the brand! :) can’t wait to receive my jeans

I had an issue with the shirt I had preordered and I was helped extremely well by Neil. He was very proactive and gave me a discount and helped my change my shirt with ease. Very good customer service

Neil was amazingly helpful when I asked about the delay with my order - he gave me frequent updates and lots of alternatives to make sure I was happy with my order. The t-shirts I ordered arrived today and I love them! Brilliant quality and really beautiful prints. I can't wait to wear them!

I had a really great experience with the customer support. Jonah helped me incredibly quickly and was extremely kind and helpful throughout the whole process. My issue was handled right away, and he even made sure my order stays active so I won’t miss the restock.

It’s rare to receive such fast and friendly support these days, so I truly appreciate the effort. Thank you, Jonah, for the excellent service!

Don’t become a brand ambassador for this company as they don’t pay you commission for endorsing their products! They assure you that payment is on its way but it never arrives.
My daughter has had major issues with them recently. I wouldn’t mind but we are not talking large amounts of money. It’s just the fact that they encourage people mainly young people to use their creativity to advertise their products with a promise of reward. Then fail to honour their promise/ part of the deal, I think it’s disgraceful!!
Has anyone else had similar issues with this company on this subject?!