Instabox Reviews 182,780

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always great experience with Instabox…especially this last time. They put my package at a reasonable height for pickup. The previous time my package was put in one of the highest lockers and I had to... See more

Rated 5 out of 5 stars

I feel like its smart because u send a code and i just think is brilliant, thank you for not letting people take our packages I appreciate it a lot❤️

Rated 3 out of 5 stars

They had the boxes inside a building behind locked doors, which is both good and bad. Bad because in safe old Norway it makes you NOT being able to pick up your stuff anytime you want, and that was... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Convenient to collect as the store is open until 11 om. Updates on delivery all the way. What's not to like!

Company details

  1. Package locker

Written by the company

Instabox grundades i Sverige år 2015 och erbjuder blixtsnabba och okomplicerade leveranser där vi använder förnybar diesel och el, från några av de mest populära e-handlarna i Europa. Om du har frågor om en leverans, då kan du ringa till oss på 010-206 90 01 eller skicka ett sms till 71020, så kommer en av våra kollegor att hjälpa dig.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Never on time

Never on time. Always delaying!

May 22, 2026
Instabox logo

Reply from Instabox

Hello Liga, thank you for your review!
We’re sorry to hear that you had a negative experience with us; that’s certainly not how it should be. We always strive to provide the most accurate delivery time estimates possible, but as these are just estimates, they can always change due to traffic delays, unforeseen events or the locker being full, for example. We hope that everything worked out in the end and that we’ll be able to make more deliveries to you in the future!
Kind regards, Instabox

Rated 5 out of 5 stars

Great service

Always great experience with Instabox…especially this last time. They put my package at a reasonable height for pickup. The previous time my package was put in one of the highest lockers and I had to request the aid of a nice, tall young man to retrieve it for me. Don’t know how to give the message not to put it so high.

May 22, 2026
Rated 2 out of 5 stars

The locations is way too far from my…

The locations is way too far from my home.

May 21, 2026
Instabox logo

Reply from Instabox

Hey Gry! That does not sound good, we are sorry for the experience you have had with us. Of course, we would love to have more available boxes close to you! We recommend you reach out to stores you think would be suitable for an Instabox locker, and encourage them to contact us to get one.
Kind Regards, Instabox

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look