Instabox Reviews 182,780

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Always great experience with Instabox…especially this last time. They put my package at a reasonable height for pickup. The previous time my package was put in one of the highest lockers and I had to... See more

Rated 5 out of 5 stars

I feel like its smart because u send a code and i just think is brilliant, thank you for not letting people take our packages I appreciate it a lot❤️

Rated 3 out of 5 stars

They had the boxes inside a building behind locked doors, which is both good and bad. Bad because in safe old Norway it makes you NOT being able to pick up your stuff anytime you want, and that was... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Convenient to collect as the store is open until 11 om. Updates on delivery all the way. What's not to like!

Company details

  1. Package locker

Written by the company

Instabox grundades i Sverige år 2015 och erbjuder blixtsnabba och okomplicerade leveranser där vi använder förnybar diesel och el, från några av de mest populära e-handlarna i Europa. Om du har frågor om en leverans, då kan du ringa till oss på 010-206 90 01 eller skicka ett sms till 71020, så kommer en av våra kollegor att hjälpa dig.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183K reviews

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Rated 3 out of 5 stars

Due to various delays

Due to various delays, my package was delivered in almost a full week instead of 3 days. Your competition will have you for breakfast.

May 18, 2026
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Reply from Instabox

Hello Peter, thank you for your review!
We’re sorry to hear that you had a negative experience with us; that’s certainly not how it should be. We always strive to provide the most accurate delivery time estimates possible, but as these are just estimates, they can always change due to traffic delays, unforeseen events or the locker being full, for example. We hope that everything worked out in the end and that we’ll be able to make more deliveries to you in the future!
Kind regards, Instabox

Rated 1 out of 5 stars

It tok to long didn’t get the package…

It tok to long didn’t get the package for the party I was going to and I was really sad

May 19, 2026
Instabox logo

Reply from Instabox

Hello Rokaia, thank you for your review!
We’re sorry to hear that you had a negative experience with us; that’s certainly not how it should be. We always strive to provide the most accurate delivery time estimates possible, but as these are just estimates, they can always change due to traffic delays, unforeseen events or the locker being full, for example. We hope that everything worked out in the end and that we’ll be able to make more deliveries to you in the future!
Kind regards, Instabox

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