HP Instant Ink Reviews 25,876

Love that I don't have to remember to order ink or paper and it is always delivered before I need it.

Since I have been with you wich is quite a while I have been treated very well and o can't complain about anything

Trying to take money out my account every week because of a problem they had with my ink doesn’t sent refills need I go on unhelpful staff who think there better than the customer

HP support does not provide support once they realized a customer contacted them for a complaint.
I have subscribed the instant ink plan and they say it can be rolled up to 150 pages if the previous month did not print for certain of pages…..I have to admitted that I printed over around 10 pages extra this month (as preparing my daughter’s exam) according to my plan and they charged me triple of my regular monthly fee.
I was just looking for explanation of my usage via HP support and once the person realized I was a bit upset and the person immediately terminated the conversation with no reply.
What a great service from HP and I think I’ll start looking for replacement for the ink.

Trying to 'talk' to someone is literally a nightmare. You go round in circles until you're dizzy and just give up. I have just had my statement which says I have used 105 pages within the month and at a cost of £13.50 when in fact my last statement period said nothing of the sort??? Not only that, but I cannot print at all now because my warranty has expired??? Why should it be that because my warranty has expired I cannot use a printer that I paid for??? I've tried and tried to actually communicate in real time with a real person...what a joke! I've been overcharged, cannot print because my warranty is expired and yet I own the printer??? I will not register a new printer or take on another Instant Ink with HP ever again. How can it be that you can not use your owned printer because the warranty has run out and you are 'blackmailed' into paying an extortionate price for a new plan to use a printer you own and when you may not even print anything in a month??? Disgraceful!!

It's the best, very good

every time I log in to down load an invoice i have to repeat a security log in as it says i have timed out. Even when i go straight to the page. it is very annoying

I think the getting ink / paper delivered when you need it is great however HP ink's customer service is appalling. The 3 times I'd had to 'try' and reach out for support I've been left feeling more frustrated.

I need help please - I cancelled my free paper trial while I was still in the trial month. However it has now started charging me for another month? I subscribed to the instant paper on the 23rd Feb, it says your trial begins when your paper arrives. My paper arrived on the 2nd March. I cancelled the subscription on the 22nd March. While I was still in the 1 month trial period.

I tried reaching out to HP support on WhatsApp message just to be told they can't help. They sent me a link to follow which doesn't work. Comes up with 'Unexpected Error'. When I replied to my WhatsApp message about this it asked for my name as if I wasn't already in a conversation. Can someone please look into this for me. Thanks!!

I did not receive the delivery, so I decided to cancel my standing order and just buy ink when needed. The website and 'chat' are impenetrably obstructive or unhelpful when you try to cancel the order, but they happily take the money.

Absolutely disgusted I cancelled subscription on 9th December 2025 got all proof and yet they continue to.charge my bank for.money and bank release it I've explained to bank I've tried speaking to hp ink . They are not interested. I wouldn't recommend to anyone they over charge and if don't pay they suspend your printer and as for sending this so called free ink I had two tiny boxes arrive twice and that it the whole year I was with them so please don't join get ink for urself from.asda or go with another company

I've been a HP Instant Ink user for quite a while now, and recently had to replace a printer. I used the HP Smart software to register the new printer and deregister the old one. I was then prompted to switch my existing HP Instant Ink account over to the new printer which I did. Now here's my issue, HP give you three months to use up the ink that came with the new printer, and after that they charge you, even if you're still on the same ink you bought with the printer. I don't think that's good. I feel they should be charging from when I put the instant ink cartridges in. In future if I buy another HP printer, I'll cancel the HP Instant Ink until I need to replace the cartidges.

Have just seen the reply from HP...tried that and had zero help.

If I could I would give this company a minus score i most definitely would. After paying 6.99 a month for a year and just receiving one set of new cartridges I decided it was not working out economical, so I decided to cancell my subscription to this service. AT NO POINT, and I
spoke to a few representatives when chasing up the quality of my printing and lack of ink supply was I told if I cancelled I would not be able to use the ink provided as they block it's use. Surely this should not be allowed as I have PAID for this product and its MY property? I will be seeking advice as I have two unopened cartridges I am unable to use. If anyone is considering this product remember once subscription is cancelled they block use. While never purchase another product from this company

My printer had an issue with connecting to the instant ink service. The printer continued to print in this mode for a few days but eventually quit printing. The HP support is incompetent and they could not "free up" my printer to print again. They suggested I cancel the service and then I could print for 20 days and then would have to replace the ink cartridges. This did not work. Just know that if your printer ever has issues connecting to their service and this can't be remedied then you may have to buy a new printer. Their support will not help you. They are terrible.

DO NOT JOIN THIS THEY WILL CONTINUE TO WITHDRAW FROM YOUR DEBIT CARD EVEN AFTER YOU CANCEL YOUR SUBSCRIPTION WITH THEM! I WAS TOLD I COULD CANCEL AT ANYTIME...I DID ON FEB 16,2026 AND ON FEB 26 & MARCH 26 I WAS CHARGE AND WAS TOLD IT WAS DUE TO BILLING CYCLE LOL IF YOU ARE NOT ON A CONTRACT THERE IS NO BILLING CYCLE! I WAS ONLY REFUNDED FOR MARCH NOT FEB! SO REALLY ITS NOT WORTH JOINING! ALSO TO CANCEL I WAITED ON PHONE FOR OVER AN HOUR JUST TO INFORM THEM I CANCEL AGAIN FROM THE PHILIPPINES THEY CANT SPEAK ENGLISH!!!

I bought a new HP printer in 2020 and subscribed for Instant Ink. I have paid approximately $576 over six years for the service. During that time, I have only received two sets (including a set received this week) of cartridges and a single black cartridge. I recently discovered that I could have bought the same ink on Amazon for less than $200. I decided to cancel my subscription. Just to add insult to injury, upon cancelation, I was informed that the "subscription" cartridges received through Instant Ink cease to work when the subscription is canceled. I suppose that I'll just have to pitch the new set of cartridges.

Fed up with the printer keep losing internet connection, spent most of the day trying to sort the bloody thing out without success, almost ready to put a hammer to it !!

Connecting to wifi with their printers is impossible and they offer no support. And by 'no support' I mean that they have a phone number that you can call after spending endless hours with their looping online chat and automated assistant. OK now I'd like to spend another 2 hours on the phone with HP helping them work out their faulty connectivity issues? No thanks.

I started with HP instant ink program in 2018. I use to pay $1.99 for 50 pages. Then the price went up to $2.99, and price kept rising till now and its $5.49. At this price, you are actually spending more money than buying the ink. This program is not worth it. I am canceling.

Program and printer are a complete joke. They lock you into their ink orders (non-HP don't work) and send you more than you need to justify their charges. Then they add paper and Fed Ex 100 pages - like buying paper is tough?!? My printer rarely works - colors are off and I waste more paper due to bad ink than they send me. Stay away from this program.

The plan suits my home use for printing at a reasonable cost. I usually manage to keep within the 50 prints per month and know that new cartridges will be sent when needed.