I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response t... See more
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See what reviewers are saying
No response to my ticket support from two weeks ago. Tried their AI chat bot (unhelpful) and couldn't connect me to a person because there were none available. Phone support also unavailable. They sa... See more
I have never dealt with a domain register who is as bad as these guys. There phone number is ALWAYS "Temporarily Unavailable". 3 weeks and counting, not a single reply to their ticket system for tech... See more
They used to be a decent registrar. Now, after 6-7 years I'm making the effort of moving our 600+ domains away from them. No support, no account manager, tickets take weeks to resolve after repeated c... See more
Company details
Information provided by various external sources
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Contact info
GPO BOX 988, 3001, Melbourne, Australia
- +61397831800
- support@instra.com
- instra.com
2.1
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Anna-Yuliia
Excellent customer service from Anna-Yuliia, who helped me bulk change the contact details for all our registered domains.
January 2, 2024
Unprompted review
Reply from Instra
Hi Wai,
Thank you so much for taking the time to leave this wonderful feedback about the help you have received from Anna-Yuliia.
Its great to hear she supported you through the bulk contact updates and you enjoyed the service. We have passed your kind comments through to her.
If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra
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Transferring domains to new account - 100% painless
Transferring domains to a new account was amazingly simple and took minutes to do without any complications. Also connected to chat in less than a minute to begin with. Great job!
December 15, 2023
Unprompted review
Reply from Instra
Hi Michael,
Thank you for your kind feedback! We're thrilled to hear that your domain transfer was smooth sailing and that our chat team were quick to assist.
If there's anything else we can help you with, feel free to reach out.
All the best,
The team @ Instra
Super Instra Support!
The fact that Tony was prompt, transparent with timing and aware of the details necessary to fulfill my questions made for an excellent experience.
December 5, 2023
Unprompted review
Reply from Instra
Hi Cigdem Dogan,
Thank you for your kind feedback! We greatly appreciate your acknowledgment of Tony's support today, and letting us know it was an excellent experience. We've passed on your kind comments to Tony, and it's made his day!
If you need any extra assistance, please don't hesitate to reach out.
All the best,
The team @ Instra
Avoid at all costs
Took nearly 6 weeks to sort out an issue with a .ie domain. Terrible communication. Ended up filing a complaint with the regulatory board of the domain in question to help get it sorted. Minimum 24 hours before you get a reply, but more often a week or more.
This company is not fit to represent domain holders as tasks and duties are not dealt with in a timely manner.
Avoid at all costs.
October 18, 2023
Unprompted review
Reply from Instra
Dear Stephen,
Thank you for the feedback.
The complexity of domain ownership challenges often necessitates a comprehensive legal review, which can lead to longer resolution times.
This diligence helps ensure that the rightful registrant maintains control of the domain.
We can understand the frustration and apologise for any inconvenience the delay may have caused.
Again thank you for your feedback.
All the best,
The team @ Instra
Excellent, fast, efficient & friendly customer service
Excellent, fast, efficient & friendly customer service from europeregistry (Instra) team! Thanks Kseniia for the support today, appreciated.
October 25, 2023
Unprompted review
Reply from Instra
Hi Niall,
Thank you so much for your wonderful feedback!
We're very pleased to hear that you had an excellent experience with our team, and we'll be sure to pass your kind words along to Kseniia.
If you need any further assistance, please don't hesitate to reach out.
All the best,
The team @ Instra/Europe Registry 😊
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Tony understood my request and was…
Tony understood my request and was very helpful.
October 18, 2023
Unprompted review
Reply from Instra
Hi Makala,
Thank you very much for taking the time to let us know that you enjoyed Tony's help and support.
We really appreciate the feedback and we look forward to helping again when you need us next.
All the best,
The team @ Instra
Really Helpful, Quick Understanding of User Needs
Quick understanding of user needs and immediate resolution of his urgent request.
Thank you again
October 13, 2023
Unprompted review
Reply from Instra
Hi Mansour,
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with our support team. If you need and extra assistance please don't hesitate to reach out.
Have a fantastic day!
All the best,
The team @ Instra
Well they were really fast
Well they were really fast. And I was happy.
October 2, 2023
Unprompted review
Reply from Instra
Hi Nino,
Thank you very much for taking the time to send us this fantastic feedback!
We are happy to hear that you were pleased with the speed of our service! If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra
Responsive and excellent service
Responsive and excellent service, have used instra.com (previously asiaregistry.com) for last fifteen years.
September 27, 2023
Unprompted review
Reply from Instra
Hi Shannon,
Thank you very much for the feedback!
We're truly honored to have been your trusted registrar for the past fifteen years, and we look forward to many more years to come.
All the best,
The team @ Instra
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Top service at Asia Registry
September 20, 2023
Unprompted review
Reply from Instra
Hi Tony,
Thank you for taking the time to send us this fantastic feedback!
We're thrilled you're happy with our service. Thank you for your kind words and we look forward to hearing from you again soon! 🌟
All the best,
The team @ Instra/Asia Registry
The chat was .....I never found like…
The chat was .....I never found like this before, probably the best in town
Keep going,
Radu.
September 18, 2023
Unprompted review
Reply from Instra
Thank you very much for taking the time to send us your review Radu! Your feedback just made our day! 🌟 We're thrilled to hear that you had an amazing experience working with our team.
If you need any further assistance please let us know.
All the best,
The team @ Instra 🤩
Quintessential Australian warmth and hospitality
I must say, the Live Chat service offered by Instra has proven to be not just swift and accommodating, but genuinely insightful, effective, and above all, productive in providing the specific information I required. Truly a breath of fresh air in the often underwhelming world of online customer service. Keep up the sterling work, mates, and continue to exemplify that quintessential Australian warmth and hospitality!
August 28, 2023
Unprompted review
Reply from Instra
Hi Andrew,
We loved receiving your feedback, and we're absolutely thrilled to hear that your experience with our Live Chat service and our team has been a positive one.
We look forward to chatting again when you need our assistance, or just want to say g'day, we're here and ready to help. Thanks for your support.
All the best,
The team @ Instra 🤩
Great service at a good price
Great service at a good price. Superb customer service too. 10:10
August 16, 2023
Unprompted review
Reply from Instra
Hi David,
Thank you very much for your kind words! We're thrilled you're happy with our service, pricing, and customer support. Your 10:10 rating brightened our day!☀️
All the best,
The team @ Instra 😊
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Reply from Instra
Hello Jerome,
It's great to hear your enjoying the support @ Instra :)
Thank you very much for your comments and we're happy to have helped.
All the best,
The team @ Instra :)
the reply and help was very quick.thank…
the reply and help was very quick.thank you.
August 11, 2023
Unprompted review
Reply from Instra
Hi Magnum Lubricants,
Thank you very much for taking the time to send us this wonderful feedback and review.
We are really happy to hear that you enjoyed our fast help. ⚡
If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra 😊
Excellent service Joana.
Joana was super friendly and helpful. Helped clarify my issue quickly. Excellent service. :)
July 26, 2023
Unprompted review
Reply from Instra
Hi Danushka,
Thank you very much for taking the time to let us know that you enjoyed the help and support from Joana today.
We have passed your kind comments through to Joana, which we are sure will make her day!🤩🌸
If you need any further assistance we look forward to hearing from you.
Thanks again and all the best,
The team @ Instra
Great support and excellent service.
Great support and excellent service.
I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error which they're own support staff didn't know how to correct.
Thanks again Jax (hope I spelt that right mate) and the team for going the extra mile to get my business back online for me.
Highly recommend without a doubt
June 27, 2023
Unprompted review
Reply from Instra
Hi Decoperf,
Thank you so much for taking the time to send us your kind feedback and review.
Its great to hear that Jax and the team were able to help get you back online. We have passed your kind comments through to Jax, which I am sure will make his day.
Thanks for the recommendation, and if you need any further assistance please let us know.
All the best,
The team @ Instra 🤩
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Very helpful support
Lucas and the support team are very helpful and capable. Really enjoy working with their team.
June 15, 2023
Unprompted review
Reply from Instra
Hi,
Thank you so much for your kind feedback and review!
We're delighted to hear that Lucas and our support team have been helpful and that you are enjoying the service. We have passed your appreciation through to them.
Thank you for your support, and we look forward to continuing to provide you with top-notch service.
All the best,
The team @ Instra :)
the best site for your domain and…
the best site for your domain and hosting purchase.
June 14, 2023
Unprompted review
Reply from Instra
Hi Anthony,
Thank you very much for taking the time to leave us your kind feedback and review, we really appreciate it!
We look forward to being here to help if you need any assistance.
Thanks again and all the best,
The team @ Instra 😊
Reply from Instra
Hello Ivo,
Thank you very much for letting us know you had a great interaction with our support team @ Instra.
We really appreciate your kind comments and look forward to hearing from you again soon.
All the best,
The team @ Instra :)
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