I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response t... See more
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See what reviewers are saying
No response to my ticket support from two weeks ago. Tried their AI chat bot (unhelpful) and couldn't connect me to a person because there were none available. Phone support also unavailable. They sa... See more
I have never dealt with a domain register who is as bad as these guys. There phone number is ALWAYS "Temporarily Unavailable". 3 weeks and counting, not a single reply to their ticket system for tech... See more
They used to be a decent registrar. Now, after 6-7 years I'm making the effort of moving our 600+ domains away from them. No support, no account manager, tickets take weeks to resolve after repeated c... See more
Company details
Information provided by various external sources
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Contact info
GPO BOX 988, 3001, Melbourne, Australia
- +61397831800
- support@instra.com
- instra.com
2.1
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
awesome and very responsive customer…
awesome and very responsive customer service support.
May 19, 2023
Unprompted review
Reply from Instra
Hi Jens,
Thank you very much for taking the time to leave us your kind feedback!
We are thrilled to hear you enjoyed the support you received from the team, and we look forward to helping again when you need us next.
All the best,
The team @ Instra :)
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excellent support
excellent support, always very helpful, best service ever :)
May 12, 2023
Unprompted review
Reply from Instra
Hello Luis,
Thank you very much for letting us know you're loving the service from our support team @ Instra.
We really appreciate your kind comments and look forward to hearing from you again soon.
All the best,
The team @ Instra :)
My live chat with Joana today has been…
My live chat with Joana today has been incredible. Due to my negligence my domain and hosting expired, I was locked out of my email and Joana helped me beyond the necessary to fix my challenges. THANK YOU
April 24, 2023
Unprompted review
Reply from Instra
Hi Kirsten,
We are very pleased to hear that Joana helped you today to get your hosting back up and running. We have passed your kind comments through to her.
Thank you for choosing Instra and please don't hesitate to reach out if you need any further assistance.
All the best,
The team @ Instra :)
Live chat always fast to respond
Live chat always fast to respond. When you are having trouble with your work emails you want quick solutions and they are always helpful and work quickly to sort things out.
March 28, 2023
Unprompted review
Reply from Instra
Hi Jen,
We are really pleased to hear that the issue with your emails was sorted out quickly, and you enjoyed our help.
Thank you for taking the time to let us know.
All the best,
The team @ Instra :)
Reply from Instra
Hi Ayoub,
Thank you very much for taking the time to let us know how you found our service.
We are very pleased to hear that you enjoyed our help and assistance, and we look forward to chatting again soon.
All the best,
The team @ Instra :)
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For an A technical person the…
For an A technical person the assistance was clear and patient. Really appreciate Joana how she gave me all the details and background information
March 17, 2023
Unprompted review
Reply from Instra
Hi Aquaholics Aquarium Supplies,
Thank you very much for taking the time to let us know how you found the help and support you received from Joana.
I have passed your kind comments through to her and the team, which I am sure made her day. :)
Thanks again and all the best,
Louise @ Instra
Online chat was helpful
Online chat was helpful and was able to address my concerns very quickly with minimal wait time.
March 9, 2023
Unprompted review
Reply from Instra
Hi Travis,
Thank you very much for taking the time to leave us your kind feedback.
We are really happy to hear you found the online chat helpful, and quick and easy to use. :)
All the best,
The team @ Instra
Great support.
February 15, 2023
Unprompted review
Reply from Instra
Hi Laurent,
Thanks for letting us know you're enjoying the support @ Instra.
We're always happy to help and will be here for you, when you need us.
All the best,
The team @ Instra :)
Reply from Instra
Hello BQ,
We're delighted to hear you've received a stellar service from our team @ Instra.
Your comments are appreciated and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
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Quick help with emergency domain outage
We had an emergency domain outage because of payment and account issue. The team replied super quickly, and handled everything within less than 15 mins. I was really blown away how friendly, fast, and helpful the whole team was. I was not expecting this from a domain register. I don’t usually write reviews but I was so stressed and was expecting the worst but got the best. Thanks so much.
February 11, 2023
Unprompted review
Reply from Instra
Hi Brad,
Thank you very much for taking the time to leave us this fantastic feedback which made our day! We are really happy to hear that the payment problem was resolved quickly and that you enjoyed our help.
All the best,
The team @ Instra
Very professional support!
February 2, 2023
Unprompted review
Reply from Instra
Hello Horia,
Thank you for letting us know our support team provided a very professional service in resolving your query.
We appreciate your kind comments and will be here for you, should you require any further assistance.
All the best,
The team @ Instra :)
Happy customer for 15 years
Happy customer for 15 years, what more could you want.
Greetings from Austria / Europe
January 31, 2023
Unprompted review
Reply from Instra
Hi Roman,
Thank you so much for the feedback and review. We look forward to many more years ahead, working together with you.
Sending greetings your way from all the team @ Instra
Good service.
Great support and able to resolve the issue quick. Thank you.
January 26, 2023
Unprompted review
Reply from Instra
Thanks for your review, Edwin!
I'll pass on your note to the team - we're always happy to help.
Do let us know if we can be of further help.
All the best,
Matt
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Able to define my issues very quickly
Able to define my issues very quickly, and answers all my questions so politely and patiently.
January 15, 2023
Unprompted review
Reply from Instra
Hi Chang Hui Yee,
We are so happy to receive your kind feedback. Thank you very much for taking the time to let us know you enjoyed our service.
We look forward to hearing from you again soon.
All the best,
The team @ Instra
Domain Registration
12~24 hour processing time in this current century for domain registration, this is simply unacceptable.
December 28, 2022
Unprompted review
Reply from Instra
Hi Domain Admin,
Thank you for leaving us your feedback and I am very sorry to hear about the delay you have experienced.
The majority of our domains are fully automated, but if the registration requires a manual step it can take time for our team to complete the process. There can also be a delay if the order is flagged by our fraud validation process. Please feel free to reach out to us via chat or you can email me to feedback@instra.com with the domain name so I can take a close look at the reason for the delay.
Thank you again and all the best,
Louise @ Instra.com
Excellent support and Very fast response
Excellent support. Very fast response via Chat and Mail. Our request/question was fulfilled within 4 min.
December 21, 2022
Unprompted review
Reply from Instra
Hi Tony,
Thank you very much for taking the time to leave us your kind feedback. We really appreciate it!
Its great to hear about the quick turn abound time to get your request completed. :)
All the best,
The team @ Instra.com
Reply from Instra
Hi Mahir Tajwar Rahman
We are super pleased to hear you enjoyed our chat service, thanks for letting us know. :) :) :)
All the best,
Louise and the team @ Instra
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Excellent and fast support
Excellent and fast support. Thank you Rogine and Carmelita for instantly responding to and resolving my issue and queries over online chat. I have been reviewing a lot about the issues posted against OnlyDomains and from what I have seen, including my personal experience dealing with this company, I feel the most important aspect is how you deal with issues that show your true colors. It appears to me that this company, more often than not, own up to their problems and handle them with utmost professionalism and care particularly when under very unfriendly fire. Keep up the good work and thanks again. - Mike.
December 15, 2022
Unprompted review
Reply from Instra
Hi Mike,
Thank you very much for taking the time to leave us your detailed feedback.
We are always working hard to improve our products and services and we appreciate your kind comments very much.
Anytime you need us we look forward to hearing from you again.
All the best,
Louise and the team @ Instra
Reply from Instra
Hi Lucy,
Thank you very much for leaving us this very kind feedback.
We are very happy to hear that you enjoyed our help.
All the best,
The team @ Instra
Online support was great!
Online support was great, they helped my question efficiently and fast.
November 2, 2022
Unprompted review
Reply from Instra
Hi Mahir,
We are so pleased to hear that you enjoyed our online help today, and really appreciate you taking the time to let us know.
Thank you and all the best,
The team @ Instra
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