Company contacted me, to explain they had insufficient stock and gave me several options. I was happy to wait for more stock to arrive and they fulfilled the order the next week. The insulation arriv... See more
Company replied

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Company contacted me, to explain they had insufficient stock and gave me several options. I was happy to wait for more stock to arrive and they fulfilled the order the next week. The insulation arriv... See more
Company replied
Been researching on what thermal cover was best for our needs. Came across insulation and more and it fitted with our requirements. Leave on 24/7, reduce running costs. Look good. Waterproof and pro... See more
Bought hot tub insulation jacket. Really good product, well made, good fit. Given four stars due to lack of communication once ordered. No estimated delivery date sent. Couldn’t get update on my order... See more
Company replied
Ordered all the covers for our Maldives lazy z spa(lid,side and pump cover)Spoke to Juliette on the phone before ordering to get more information,excellent customer service. Ordered on online on the... See more
Written by the company
At Insulation & More, we focus on supplying reliable, high-quality products for pipe insulation, duct insulation, trace heating, metal cladding, thermal jackets and associated accessories. Our customers include contractors, engineers, facilities teams, installers, maintenance teams and businesses looking for practical products backed by helpful support.
We understand that the right material matters. That is why we aim to make it easier to source the products you need, with clear product options, technical guidance where required and a growing range of specialist solutions for heating, frost protection, thermal performance, vapour control and mechanical protection.
If you cannot find exactly what you are looking for, our team will always do their best to help with product selection, sizing, availability and project requirements.
Practical Workshops“Basics of Trace Heating and Lagging” training is available. Contact us for more information about upcoming practical workshops. |
We know that many customers need more than just a product listing. Whether you are working from a specification, matching an existing system, planning a trace heating installation or trying to select the correct insulation thickness, our team can help point you in the right direction.
Our aim is simple: make it easier for customers to source the right insulation and trace heating products, with clear service, helpful communication and products that help keep projects moving.
Wide Product RangeInsulation, trace heating, cladding, jackets, duct materials, accessories and more. |
Technical KnowledgeSupport with product selection, sizing, applications and practical installation requirements. |
Trade & Commercial SupplyProducts for contractors, engineers, facilities teams and industrial customers. |
UK-Based TeamFriendly support from our Swansea-based team, supplying customers across the UK. |
Practical Workshops“Basics of Trace Heating and Lagging” training is available. Contact us for more information. |
Project SupportHelpful advice for insulation, frost protection, cladding and specialist project requirements. |
If you have a question about insulation, trace heating, cladding, thermal jackets or project-specific requirements, our team will be happy to help.
Visit Insulation & MoreWritten by the company

Free UK shipping on orders over £250 ex VAT

Unit 4, Westfield Industrial Park, Waunarlywdd, SA5 4SF, Swansea, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Insulation & More
Quick delivery and insulation exactly as envisaged

Reply from Insulation & More
Good fast delivery of my insulation order. I had a package problem with one order that was resolved quickly. excellent customer service, thank you
It's not very often I leave a review but this time I will. I was looking for pipe insulation and this company had everything I needed. Would definitely recommend them.
Very good customer support Quick delivery with no charge for a small order.
Wrong product was sent to me.
I have emailed you but have had no reply.
All I want is the product I ordered !!
Having made a complaint and written a previous review for Trustpilot, I was delighted when the proprietor telephoned me, apologising for having sent too little of the product External Use Armaflex Pipe Insulation (Black 2m). The member of staff had been off sick, which explained the delay in dealing with my original contact to them. Not only did they refund the money for the product which was missing, they were also kind enough to provide me with 10 straps to secure the insulation material for free. Top marks for customer services. I will be delighted to return to your again when I have need of your products.
Quality gear,fast delivery… helpful on phone when discussing requirements ,will use again .

Reply from Insulation & More
Quick efficient service. I would use this company for my next order.

Reply from Insulation & More
Very efficient and friendly service. Jules and her colleague returned my calls when they said they would and turned my order around super quickly. Will definitely use them again in the future.
We purchased a hot tub insulated cover a year and a half ago and we the cover we bought deteriorated over winter, I contacted insulation and more about the cover, they told me they had improved the design since we purchased our cover and would send us a new one out! I was dealing with a really lovely lady called Karen who is a real credit to insulation and more. Thank you for the exceptional customer service. Would highly recommend this company’s
Sent two email only ever got the automated reply
Asked for a phone call ref a trade order.
No one ever called me . Have never used this company
cont comment on the products.
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